Golden Rule Air Conditioning & Heating
About us
Golden Rule Air Conditioning & Heating provides Residential, Commercial, Construction & Restaurant Services in air conditioning repair, replacement, maintenance, air quality, and system design in Residential or Commercial. Are you a Homeowner? Restaurant manager? General Contractor? Facilities Manager? Come to these experts for all your air conditioning & commercial refrigeration needs.
Business highlights
Services we offer
Air Balancing, Chilled Water Systems, Commercial & Residential Air Conditioning & Heating Installation, Commercial Refrigeration, Controls, HEPA Filtration, Indoor Air Quality, Maintenance, Media Filtration, Mold Testing, and Repair
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 11% | ||
| 0% | ||
| 0% | ||
| 0% |
This company is only attentive to commercial clients. If you are a residential client, they will make you wait in the heat.
First off, they made me wait in a hot and humid house for over a week and a half before they showed up for the install. They said they were busy with commercial clients in the area. They showed up early on the day of the install, but when it got late their supervisor was rushing them to get done and out. It was a pretty sloppy install with lots of air leakage I had to tape up, a duct for me to redo, and the original baffles rearranged so as no longer to be effective (another redo for me). Worst of all, the entire unit was installed at a slant. I didn't realize until just recently that this causes about 1-1/2" of condensation to pool on the low side of the pan and not drain since the drain is in the middle of the pan. I did notice that the compressor would occasionally cycle from noisy to quiet, but I was cool, so I never called about it.
Now, 13 months later, I came home one afternoon and hear a very loud noise coming from the compressor, so I wait and listen. In no time it completely shuts off, leaving the outside fan blowing. Inside, it's hot and humid and the attic blower is still running. I couldn't get the AC to stay on for more than 10 minutes before the compressor would become noisy and shut off, so I turned off the whole thing and call them up. They say they might be able to send a tech the next day because they are working 2 commercial jobs in the area.
The next day, the tech shows up, hooked up his gauge to the low side and looks surprised as he says there is too much pressure in the system. He hooks up his gauge to the high side and it quickly starts ramping up and down in cycles, until it becomes so high that the compressor shuts off. He diagnosed a bad TXV (Thermal Expansion Valve), calling it a factory defect. He says he doesn't have the part and they will have to come out the next day. By noon, no one had called, so I called them. I'm told they have the part, they might be able to get some over that day, and to expect a call shortly, quoting me $480 labor since the labor warranty ran out after 12 months. No one called, so eventually I call them again. This time, I'm told someone will be out first thing in the morning on Saturday. Later, I get another call saying no one can come until possibly Tuesday because weekends and Mondays are "reserved for emergencies." I asked, "And, this isn't an emergency?" (3rd day of no AC) The reply, "No. That would be like a walk-in freezer." That says it all. If you are a high dollar commercial client, they attend to you immediately. If you are a residential client, they will get around to you when they have time between commercial jobs. They have no problems making residential clients wait for over a week in a hot and humid house.
HERE'S THE WORST PART. On my 3rd day with no AC, after being told it would be another4 days before they would come, I decided to call another company. I told him it was probably a bad TXV and he quoted me over $100 less to fix it, if that turned out to be the problem. He shows up in 30 minutes, sees there is too much pressure on the low side and says that may cause the TXV to shut off. The high side starts ramping as before. He lets out some refrigerant to bring the low side down and the high side stops ramping. No more problem. The unit stays on and 2 days later, my house is still cool and dry. The new guy didn't even charge me.
Now, I wonder if the Golden Rule crew had intentionally overcharged my system to set up an eventual failure. The tech who came out did say it was over-pressurized, but never let any refrigerant out. When I asked him about it later, he claimed that wasn't what he said. None the less, they were going to make me wait for at least a week in the heat and charge me $480 to fix something that didn't need fixing. Not to mention the sloppy initial install.
I DO NOT recommend this company for residential work.
"[Member Name Removed], Thank you for your feedback. We appreciate every opportunity to serve you. Your review is taken very seriously and we [Member Information Removed] taken steps to change some of our processes to better serve all of our customers. Unfortunately we will fail from time to time but please be assured, we are listening and we will make changes. I appreciate you letting us know about your experience. Golden Rule company launched in 2007 - solely and completely as a residential service company. There were no plans to add a commercial department at all. We [Member Information Removed] maintained the majority of our residential customers since 2007 and [Member Information Removed] serviced them through all their buy & selling of each home as their family needs [Member Information Removed] changed over the years. We love our residential customers. What we discovered by sheer demand, was that our residential customers were also business owners and managers of commercial businesses. We literally had our residential customers begging us to service their business. We resisted for a while - but found it was just another way to please our residential customers. As a matter of fact, we [Member Information Removed] a dedicated residential consultant in house with 25 years of [Member Information Removed] knowledge... he is a true expert and can financially advise our homeowners of the [Member Information Removed] plan of action for their home comfort needs. His name is Ryan Golden 713-548-7827. We apologize that we failed to serve you in the timely manner that you needed. Thank you again for your feedback and the opportunity to serve you. Should you need anything, we would be honored if you gave us another opportunity. Sincerely, Kym - Customer Service Rep"
"It is our pleasure to serve you! Thank you for calling Golden Rule when it came to investing in your home comfort and efficiency. I hope you thoroughly enjoy your new system this summer! In pursuit of the golden rule, Jessica, Golden Rule Customer Service Rep"
"Thank you for your trust and commendation of our team! It is a pleasure for everyone at Golden Rule to provide quality service in our community. In pursuit of the golden rule, Jessica, Golden Rule Customer Service Rep"
"It is our pleasure to serve you! Thank you for your positive feedback. In pursuit of the golden rule, Jessica, Golden Rule Customer Service Rep"
"Thank you for the opportunity to serve you! I'm glad to know you were pleased with our service. In pursuit of the golden rule, Jessica, Golden Rule Customer Service Rep"
"It is always good to hear feedback from our customers. We appreciate you taking the time to submit a review. It is especially good to hear that you have been satisfied with our service. Thank you for your commendation! In pursuit of the golden rule, Megan, Golden Rule Customer Service Rep"
"Thank you for the opportunity to serve you! In pursuit of the golden rule, Jessica, Golden Rule Customer Service Rep"
"We are glad that our team was able to improve your home comfort and energy efficiency. Thank you for taking the time to give us feedback. We appreciate your positive review!"
"[removed member name], Thank you for your positive feedback! Providing top-quality service for a competitive price is always our goal. In pursuit of the golden rule, Jessica, Golden Rule Customer Service Rep"
"[member name removed], We appreciate your positive review! In pursuit of the golden rule, Megan, Golden Rule Customer Service Rep"
"[removed member name], Please accept our sincerest apologies that this was your experience last summer. It is certainly our goal to be excellent at communicating with anyone who can benefit from our services, and I regret to see that you had any difficulty reaching us. I hope we can have another opportunity to provide excellent service should you need work on your Air Conditioning system again. In pursuit of the golden rule, Jessica, Golden Rule Customer Service Rep"
"(Remove Member Name), I'm glad our team was able to fulfill your AC needs efficiently and professionally. Thank you for your positive review! In pursuit of the golden rule, Megan, Golden Rule Customer Service Rep"
"[member name removed], Thank you so much for taking time to write up a review! We are always encouraged by positive feedback. In pursuit of the golden rule, Jessica, Golden Rule Customer Service Rep"
They started early in the morning and were finished by late afternoon. They were careful not to track in dirt (muddy day) and cleaned up after installation. Never would have known they were here.
System was balanced as part of the install. Each register was checked individually. And the whole system comes with a 10 year part AND labor warranty.
Only had occasion to use heat a few times before A/C season hit. Worked just fine.
The two stage A/C system is wonderful. Relatively quiet and very pleased with cooling ability. Much less expensive to run than previous system and keeps house cooler and much less humid. Most times you don't even realize the A/C is running.
Would I hire them again? Absolutely!.
So far we are very happy with their work. We gave the price a B just because nothing is ever as inexpensive as we would hope, but overall it seems quite reasonable.
Licensing
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FAQ
Contact Information
9306 Thomasville Dr., Houston, TX 77064
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