Garage Service Pros

"Thank you for the review. Im glad you thought highly of our technician. It was our pleasure to service your door. Ryan W. Owner"

"Thank you for the review [Member Name Removed]. It was our pleasure to service and repair your door. Let me know when you are ready for your annual maintenance. Ryan W. Owner"

"Thank you for the review. I will inform the technician of your review. It was our pleasure to repair and service your door. Ryan W. Owner"

"Thank you for the review. It was our pleasure to service your door. Ryan W. Owner"

"I am really sorry that you are unhappy with the service we provided, but I am a little confused as to what you thought we were going to do? You purchased our Angie's List Big Deal of a $39 Garage Door Tuneup which consists of: $39 for a garage door tune-up Deal valid for 1 garage door only Includes 21-point safety inspection Lubricating all moving parts on door and opener Balancing door for proper weight If you would like to speak with me about the appointment, or if you feel there was something else we should have done, please reach out to me so we can discuss it. Ryan W. Owner"

"Mr. [Member Name Removed], it was our pleasure to do great work on your garage door! Thank you for choosing us for this repair and for potential future ones. - Ryan, W Owner"

"Unfortunately, after reading this "F" review written by Mr. & Mrs. [Member Name Removed], I see that I still haven't been able to get them to understand that you can't diagnose issues with a garage door opener when that opener is attached to a door with a broken torsion spring. When there is a broken torsion spring on a garage door, you have to repair the torsion spring first, before you can determine if there are any additional issues with the garage door opener. When James showed up to the scheduled appointment, the single car garage door that's in question had a broken spring. He inspected both doors and quoted a repair or $760 to replace the torsion springs on each door, replace the severely worn out rollers in each door, add an 8' support strut to the top of the right door, and to replace the Genie coupler on the garage door opener on the left door. While doing the inspection, the customer explained to James that the opener would run, but the door wouldn't move. With that verbal diagnosis given by the customer, plus the visible broken spring, the obvious next issue would be with the coupler in the garage door opener. With a broken spring on the door, we couldn't test the opener with the garage door attached, but based off all the information we had at that time, it was determined that the coupler needed to be replaced so the opener would function properly. James was initially given approval to complete all the quoted repairs, but then after everything was explain to Mr. [Member Name Removed], via phone, Mr. [Member Name Removed] decided not to address any of the repairs on the right door and wanted to focus solely on the left door. At the time, James revised the price quote to $321 ($199 for the torsion spring installed + $22 for the coupler) and was given approval to complete those repairs. After doing so, James lubricated the door and the opener, re-engaged the door to the opener, and ran the door multiple times to confirm everything was working properly. Customer confirmed the door was working and paid the invoice. A few hours later, customer called in stating the opener wasn't working again, we set a return appointment with the customer the next morning. At this time, Ryan (owner) went out to the property to inspect the situation. Upon my arrival, I noticed the safety eyes were out of alignment. Once I realigned the safety eyes, I ran the opener a few times to find everything working fine. I had a discussion with the customers about the age and quality of the current garage door openers and as a courtesy, I informed the customer that it might be time to think about replacing them with newer, better quality garage door openers on both doors so they have something that is reliable and dependable. That afternoon, Mr. [Member Name Removed] called back again stating the opener would not close the door again and at this point the opener wasn't even running. He stated the opener wasn't even running and said this was their problem from the beginning, except the opener never displayed that action in either of the 2 visits we made to the propery. I re-explained the whole situation and recommend that they replace the garage door opener. Mr. [Member Name Removed] became upset and began attacking the process of diagnosis and overall experience with us. I never once stated that it was not my problem, and in fact, that phone conversation ended with the customer hanging up on me while I was speaking. I feel we did everything we could to try and satisfy our customer."

"Thank you for the feedback. It was our pleasure to handle your garage door repair needs. Don't hesitate to contact us should any garage door problems arise in the future. Thank You, Ryan W. Owner"

"Thank you for the feedback. I apologize our communication was not great, I will speak with my team and address those issues moving forward with future customers. We do work quickly, so I apologize again if you felt we did not spend adequate time on the servicing of your door, some doors require more time because they are in worse shape than others. If you should have any additional garage door related issues arise in the future, I hope you will consider us to fix those issues for you. Thank You, Ryan W. Owner"

"Thank you for choosing us to service your garage door. We appreciate the opportunity to earn your business - Ryan, W Owner"

"Thank you for the review. I am glad we were able to solve your issue with the garage door reversing. Please give us a call should any issues arise in the future. -Thank You Ryan W. Owner"

"Thank you for the feedback. It was our please to repair your door! -Ryan W. Owner"

"Thank you for the feedback. I apologize we were running a little behind the day of your appointment. We try our best to stay on top of timing and let customers know if we are running a touch late. It doesn't happen often, but every now and then you have to overcome a unforeseen obstacle, which can cause scheduling conflicts. We appreciate your understanding and the opportunity to service your door. -Ryan W. Owner"

"Thank you for the review. I know Shawn will appreciate your feedback. Please don't hesitate with future garage door related issues. -Ryan W. Owner"

"Thank you for the feedback. I apologize for the unresponsiveness when there were issues after the installation. That was completely my fault and I apologize for dropping the ball. With regards to our coupons and discounts, we most certainly do honor them and in some cases we go beyond the coupons. I apologize if the explanation of price was not delivered to satisfaction upfront. I will discuss this with our team, and work hard to correct this in the future. To my knowledge, at the time this response is being written, I believe we have addressed all of the issues within this review, and all the products purchased are working as they should. Even though it was a rocky road, we still do very much appreciate earning your business and hopefully you will still lean on us for future issues. -Ryan W. Owner"

"Thank you for the feedback. it was our pleasure to serve your garage door and garage door opener. -Ryan W. Owner"

"Thank you for the feedback. Sometime that app can be tricky, but I am glad we were able to get it setup for you! -Ryan W. Owner"

"Thank for the feedback. I will pass your thoughts to the team as I know they will appreciate the review. -Ryan W. Owner"