Elegant Roofing & Remodeling

Service Provider Response

(removed member name) is misleading the public with false information. Here's the facts and the absolute truth: (removed member name) did call us to come out and give her a repair estimate for the leak that she has through her roof, we sent them our repair guys to scope out the work that needs to be done, the guys called me and reported to me that the roof is leaking through the pipe jacks and there are about 20 missing shingles on at least 2 slopes of the roof, so therefore I called (removed member name) and told her the extent of the damage and advised her that for the amount of the repair it's better she files a claim with her insurance company and pay her deductible which isn't much and IF the adjuster approves it then they would replace the entire roof. (now who wouldn't want that??? Except for the (removed member name)), so when I told her about having to file an insurance claim she told me to talk to her husband and tell him that, so she gave me his number, I called him and told him what I told his wife that he has a lot of roof damage so for the price of the repair it's better to pay their deductible and have the entire roof replaced that's IF and only IF the insurance adjuster approves it, he liked the idea, then he asked me so what should we do about the leak now, how can we prevent the leak until the adjuster shows up, so I told him we can cover the leak area on the roof until the adjuster shows up, as a matter of fact when you call the insurance to file a claim, the person filing the claim will advise the homeowner to cover the roof with a tarp if possible to prevent any leaks. So any way, (removed member name) liked the idea of covering part of the roof with tarp, so I sent back my guys to put up the tarp to prevent any further leaks. Now how could a tarp cause more damage and more so $600 - $2000??? It's just a tarp put up on the roof to prevent leaks, so how could that cause further damage??? I was just trying to help the homeowner by preventing further leaks and advising them to file an insurance claim for the roof damage. That's their right, they're paying for homeowner's insurance they do have a valid damage, after all that's why you have homeowner's insurance so that in the event there's a storm related damage then the insurance would pay for any damages because they're responsible. So where did we do wrong??? The husband agreed for us to put a tarp but unfortunately he didn't communicate it to his wife and when his wife (removed member name) posted her comment on Angie's List she didn't even tell him that she did that, he told me that after I sent him a text message asking him why did his wife posted a negative comment on Angie's List, he said he didn't know she did that, so apparently there's miscommunication between them and unfortunately we get a negative comment. We have serviced and installed a lot of homeowner's roofs and never had a complaint about our performance. We take care of our customers and sometimes go the extra mile to make sure the customer is happy. As you can also see, all our other comments on Angie's List are nothing but positive. It just hurts when the intention is good and other people judge negatively too quickly and end up hurting our business for no good and valid reason. (removed member name) should've called me with any concerns so we can address it immediately and if we don't address her concerns then she can go ahead and post any comments on Angie's list or anywhere, but she rushed and judged us too quickly. We have a lot of happy customers, we can provide their phone numbers upon request. We are confident of our work and work with full honesty and integrity, otherwise I wouldn't have posted this long comment. I'm serious about my business but even more serious about keeping customers happy.