Tree Care and Tree Service
Yes
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Robin came out last summer to cut vines off of trees and inspect the health of the trees in a house we'd just moved into. He assessed a few of the trees as struggling, but in an effort to save them, pruned. He suggested a "wait and see" plan. At that time, we also had a tree removed that was dead and leaning over a neighbor's garage.
He came back this month when I called to have a Chinese tallow removed that was rooting against this same neighbor's garage. Upon arrival, I asked him to look at a huge ash that he'd examined last summer. Another neighbor who gardens told me she saw bore holes and was concerned the tree was a risk of falling across the street or power lines. Robin suggested it was fine, but upon closer inspection he pointed out split and the bore holes, which could been seen moving some other foliage obscuring the view. He immediately phoned some one for a strap to hold the tree together to prevent it falling on our garage or the power lines. He ended up with a crane and we proceeded to remove that tree straight away. My spouse was out of town and alarmed to hear a huge tree was being taken out. He got on the phone with Robin who had to explain the whole situation. Robin waived the emergency tree removal fee and included the stump grinding to help with my spouse's surprise and sticker shock.
"Thank you very much [member name removed]! It is always good to hear feedback from our customers. I am very happy to know we meet your expectations and performed the services just as we had discussed. As always it was good meeting with you again and I look forward to helping you in any way that we can in the future. Thanks again, Robin"
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