Central City Air

"We do not take this matter lightly. Our customer’s confidence is important to us. Central City Air installed the evaporator coil in 1999. We serviced their 2 systems till 2003. They did not use us from 2003 till 2008. In 2008 their heater was not working and they called for service, the technician repaired it. Then in 2009 when performing the maintenance check up, the same technician who repaired the heater in 2008 found a leak in the 1999 evaporator coil. 5 pounds of refrigerant was used to fill it back up, which is about ½ the amount of a full charge. He advised them that it would leak out again and it may be time to consider replacement. He wrote on his service ticket # 73117 a price of $1850 for “like for like” replacement and a refund of $116.60 for the R-22 refrigerant if they choose to replace it. It seems that the coil is still leaking as Member has had it recharged. Perhaps he might take a closer look at the service ticket again to verify the price quoted."

"2005 the member’s were having very high utility bills. Central City Air replaced the inefficient builder grade air conditioner with a top of the line 5 ton 2 stage condenser, custom split evaporator coil, 2 stage variable speed gas furnace, filtration system and a fresh air intake, custom wood return air grills and a hybrid duct system (hard pipe and flex duct) the thermostat was state of the art at that time. Quality check was done all reading showed system performing very well. 3 service calls made under the Central City Air 100% warranty at no charge. In 2007 they gave the tech and CCA all 10’s (highest rating) on a survey. The thermostat in question has the capability of handling humidifier and the dehumidifier modes however the system did not have either piece of equipment; therefore those modes had been turned off as those modes did not function unless connected to either a humidifier or a dehumidifier. In March of 2012 when the thermostat failed, we replaced it with a new digital thermostat. The new one has the ability to be programmed with a humidity setting to control the running of the cooling mode. The technician gave the member’s a Preferred Customer discount off the regular price, and wrote on the invoice #84732 that we should call back in a few days to see how they liked it. This is all I knew till this posting. Sadly I never received the e-mail but I have called for the past 3 weeks and have not been able to speak to the member."

"We frustrated our good customer by not following procedures for service dispatch. Company procedure requires that we keep our customers notified as well as offer lead time to meet at their home when the technician is in route. Customer stated that 6 weeks after the check, one unit broke down and another company noted that it was due to a refrigerant leak. Most air conditioning companies consider a leak is an opportunity to generate revenue. In reviewing the check list from 6 weeks ago, the head pressure, suction pressure, super heat and delta T for both systems were within manufacturer’s specifications. Both systems were in good order. If indeed there was a leak 6 weeks earlier and the system was low, the discomfort due to poor cooling would be felt in all areas that the system cooled not just the master bedroom. Leaks can manifest anytime so we beg to differ with the competition’s disparaging remark."

"The events in date order: 9-10-03 received service request. Customer’s new home system was running all the time, the utility bills were high. 9-12-03 technician performed A/C check, found the 17 year old system in poor condition and impacted with dirt and informed customer. Member purchased a Service Agreement from the Technician. 9-16-03 received customer survey said “keep up the good work and send a System Design Consultant over to give her a quote for new equipment.” The System Design Consultant was already scheduled to visit on that day. 9-22-03 member found someone who spent hours washing the condenser; it worked better than before. Customer was angry because she felt the company policy was not suitable. She demanded that her Service agreement be cancelled and refunded. 9-29-03 refunded the unused portion of Service Agreement. We have not serviced this member since."

"Here we are 2012 and just discovered how to review reports on Angie’s List. This is how this 2007 review from a good customer was found. Upon pulling their folder to research we realized that they had continued using our company for service till they moved to another house in late 2009. The 3 no charge warranty service visits made right after the unit was installed in May of 2005 was due to a faulty solenoid valve. The technician was very frustrated because he could never quite catch it in the act. However I am saddened that he showed it to our customer and was rude. The factory gave us a replacement under warranty. On our Quality Check and we found a few other items that we corrected to bring this job up to our standards. We would love all of our customers to be as kind and wonderful as these members."

"We reviewed the 2007 proposal for Member. He requested a quote to replace both of his systems and ductwork. We performed a whole house survey prior to putting a proposal together for replacing 2 furnaces, 2 condensers and 2 evaporator coils with the addition of whole house filtration with fresh air intake, also needed was more return air better digital thermostats and all new ductwork where accessible. He was given 3 different designs the price range was $29,000 to $42,000. We do sharpen our pencil and are willing to sharpen again to help. We always work with our customers on staging out the necessary work so that they can stay within their budget. Quality work and price are relative."