Founded 1976 • With Angi since June 2004
Service Provider ResponseWe appreciate your business and hope you enjoy your new flooring for years to come!
Service Provider ResponseThank you for taking time to post a review. So happy that we could accomodate your schedule on short notice.
Service Provider ResponseThank you for the "A" review! So happy to hear that Ben was able to help you with new flooring. I will pass the compliment on to him.
Service Provider ResponseI am very sorry that you did not hear from the installer/sub contractor. As you can imagine, our installers are extremely busy handling installations for our customers. It is our policy to only install flooring that is purchased from Carpet Giant, that way we know what the product is, who manufacturer is & what the warranty is on the flooring. Our installation representative told me she made it clear that if she was able to get a subcontractor to do it that it would not be through carpet giant that it would be directly through the installer as a sub-contractor. I apologize for any confusion. Thank you for bringing this to our attention.
Service Provider ResponseHi Mr. [Member Name Removed], We are searching for your invoice so we can see what carpet you purchased, I only show an invoice for your name & address from 6/30/2015, above you stated it was installed 01/06/2017. Maybe it was under a different name or address? The carpet you purchased in 2015 was an excellent carpet. Please contact Renee Stephenson, our sales manager, so we can find out what kind of carpet it is, all carpets come with various wear & stain warranties. We would like to help you with your carpet 713-224-2213
Service Provider ResponseThank you for the review. Sorry you had to unexpectedly move some items. I hope you are happy with the installation & your new floors.
Service Provider ResponseI apologize that you did not have a good experience with Carpet Giant. It is clearly stated on our invoices that we do not cut doors. I have spoken with all employees involved with the sale and installation of your job to hopefully make sure there is better communication with the customer in the future. I appreciated you bringing this to our attention. Thank you for your business.
Service Provider ResponseI am sorry you are not completely satisfied with end results. I am sure they explained to you that carpet comes in 12 ft. width and it is very common to have a room with 1-3 seams, otherwise you would have a giant waste of carpet, to be exact to do a 14 x 14 ft. room with one seam, you would need a 12 x 28 ft,., and would have a 12x10 left over and would have spent double the money. Not sure of the quality of carpet you purchased, but if you have a any problem with it, please don't hesitate to call us.
Service Provider ResponseSo happy that Liz took care of you, she is one of our best! Thank you for taking the time to write a review & for your business!
Service Provider ResponseThank you for choosing Carpet Giant! I am happy to hear that John was able to get you taken care of. Please don't hesitate to call if you have any concerns about your tile.
Service Provider ResponseHave you called the store or sales person to let them know of this problem? I will pull your paperwork and see what I can find out. I see that we came out 2 weeks after you had it installed in 2014 and inspected the carpet. If you are still having problems, please give us call to set up another inspection.
Service Provider ResponseThank you for business! We have a great group of honest sales people here. Glad they helped you make the right decision & save some money too!
Carpet Giant & Shop at Home Service is currently rated 4.7 overall out of 5.
Carpet Giant & Shop at Home Service is open:
Sunday: 12:00 PM - 5:00 PM
Monday: 8:00 AM - 7:00 PM
Tuesday: 8:00 AM - 7:00 PM
Wednesday: 8:00 AM - 7:00 PM
Thursday: 8:00 AM - 7:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 6:00 PM
Carpet Giant & Shop at Home Service accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Financing
No, Carpet Giant & Shop at Home Service does not offer free project estimates.
No, Carpet Giant & Shop at Home Service does not offer eco-friendly accreditations.
No, Carpet Giant & Shop at Home Service does not offer warranties.
Carpet Giant & Shop at Home Service offers the following services: Flooring Sales & Installation - Carpet, Tile, Hardwood, Sheet Vinyl, Vinyl Plank, Laminate, Area Rugs.
No Repair or Installation of flooring not purchased by Carpet Giant.