Brick Restoration Inc logoApproved Pro
Approved Pro

Brick Restoration Inc

4.7(
282
)
Masonry Work, Chimney Repair, Pressure Washing,

About us

BRICK RESTORATION IS OPEN, FULLY OPPERATIONAL, AND READY TO SERVE YOU! During this time of COVID-19, BRI is dedicated to doing our part to maintain the health and safety of our community and their properties. Under the Harris County order of “Stay Home, Work Safe”, residential and commercial masonry repair is considered an essential service to maintain the safety and essential operations of residences or other essential business. Most of our work is outdoors and poses little risk of contact. Expert masonry repair and restoration since 1993. Family owned and operated serving the Greater Houston Area. We offer competitive pricing, a one year warranty on all jobs regardless of size, full liability and workmans comp insurance for your protection, and uniformed employees - not subcontractors. Call us today for a free estimate!

Business highlights

Se habla espanol
Family owned & operated
Women owned and operated
32 years of experience

Services we offer

All masonry services for residential & commercial properties including: - We work with brick, stone, stucco, pavers, cmu. - Masonry repair & restoration - Additions & installations - Precise color and texture matching on repairs and additions - Slurry, White wash, and German Schmear application - Brick matching for discontinued or rare bricks - Correcting brick discoloration - Perimeter fence restoration - Straightening brick wall & column - Pressure washing - Chimney repair

Services we don't offer

New residential and commercial construction.

Amenities

Eco Friendly Accreditations

Yes

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Our recent projects
  • 33
    View Gallery

    Assorted photos uploaded by Brick Restoration Inc

Reviews
4.7282 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
8%
3
3%
2
2%
1
2%
Write a review

Filter reviews by service

Showing 1-25 of 282 reviews
KERRY M.
Apr 2023
5.0
Masonry Work
Yes, I recommend this pro
$65,900
This review is more than a year overdue, but I was very happy and satisfied with the job done by Brick Restoration Inc. I had a plumbing leak (frozen pipe break) in the wall behind the kitchen sink, and the repair could only be made from the outside wall of the house. BRI quoted me a very fair price for brick removal and restoration. When it came time restore the hole in the brick, BRI came back out and filled in the hole with all new bricks. Since it is nearly impossible to find the same kind of bricks, their brick layer was very skilled at painting the bricks to match the existing bricks. I was very happy with the work that was done. I will call BRI again if I ever need brick more brick work done.
Paddie T.
Jan 2023
1.0
Masonry Work
$986,600
DO NOT USE THIS COMPANY, BRICK RESTORATION. My husband and I had a terrible experience in Nov 2022. We had a pea gravel sidewalk replaced, and a brick landing added instead of the current pea gravel by the front door. We also had a few brick repairs done around the house. The new concrete sidewalk is ok, but they left trenches on each side that we have to fill with top soil. Also, we are still finding chunks of concrete and pea gravel in the grass areas next to the sidewalk. The brick landing that they added over the existing pea gravel was not great and our front door was very difficult to open and close--almost impossible with the scratching and scraping. The salesman returned and damaged the bottom of the door in the process of trying to fix it so that we could open and close the door properly. After that fix and 3 new damaged areas to the bottom of the door by the salesman, they had the brick man come back and redo a row of bricks right by the door. Then the door was left with a half inch gap at the bottom (wind, air, grit blowing under the door) and the 3 damaged areas to the bottom of the door that were actually done by the Salesman. The Salesman actually implied that I was lying and the damage to the bottom of our door must have already been there. I do have pictures showing that the door was not damaged before the start of the work. The company had a man come and fix the damaged door and the gap, but it still shows damage--the fix was not great. He did put something on the bottom so the half inch gap is gone. The door is still difficult to open and close. That's all they plan to do. The President of the company asked me to send pictures of the final repairs; I did and no response from her about how awful the door was fixed, or anything else. Also, they poured gasoline on a couple of areas of grass while filling an instrument, killing that grass. They also left a water faucet on the side of our house open. We found out when almost 24 hours later, we got an alert from Eye On Water, showing that we had a leak. We searched and found that the faucet they were using was left on. No compensation for that lost water, or an apology. While doing one of the brick repairs they threw trash in a flower bed and left it there for me to pick up. They state that they are not responsible for damage to sprinkler systems, but they did repair a totally broken water line for the system. Right now, there are 2 buried sprinkler heads that we need to find before turning the sprinkler back on in the spring. Maybe when we fill up the trenches along the new sidewalk with top soil we will find them. Our house has two different bricks colors/styles and the salesman found a match. It's wasn't perfect, but we agreed. It doesn't look very good and the salesman should have had enough experience to suggest that we should not use the brick available because it wouldn't be the best match. So, after an almost $10,000 job, we have an ugly "finished" project. Five years ago we had "Restore Your Door" do a restoration/restain/repair some broken glass job on our door and the door was beautiful. Now.....damaged on the bottom and difficult to open and close and Brick Restoration doesn't care at all! DO NOT USE THIS COMPANY.
Jeanene J.
Aug 2021
5.0
Masonry Work
Yes, I recommend this pro
$75,000
We couldn't be happier with the tuck-pointing work performed by Brick Restoration! Everything from estimation, scheduling, the repair was perfectly done. Thank you Brick Restoration, you deserve the 5-star rating!
Response from

"We love to hear it! Thank you for sharing your experience, 5-star service is what we strive for with every job!"

Gregg M.
Aug 2021
5.0
Concrete Repair, Auto Service
Yes, I recommend this pro
Great! Job was done very professionally and the crack was fully repaired. They even fixed another crack over the garage for no charge. Super company to work with.
Response from

"Thank you for the great review! It was a pleasure working with you and we hope to work with you again in the future for any other masonry needs you may have."

Allyn D.
Jun 2020
1.0
Mailbox Repair, Auto Service
It didn’t go. I sent the job info with pictures, received a quote and was told they were six weeks out. After almost three months, I got an email saying they had mistakenly put me on the inactive list and would finally schedule.. We arranged a time for them to come do the work the following week. When they showed, they said they could not do the job for that price, that they were at fault and needed to re-quote and would have to come back with different supplies. Never heard from them again. Why did they quote on a job they didn’t really want? We were not difficult, in fact, MORE than patient. I think they got too big for their bricks.
Cedric T.
Jun 2020
5.0
Masonry Work, General Remodeling + 1 more
Yes, I recommend this pro
$38,000
The whole experience couldn't have went any better. From the office staff to the masonry professionals who executed the work, they are the best!
Response from

"Thank you for this awesome review on your 5-star experience! Glad we were able to assist you with the address plaque on your home. We look forward to working with you again!"

David T.
Sep 2019
5.0
Masonry Work
Yes, I recommend this pro
$32,000
Followed up well, got scheduled early, price was fair, and did very good job.
Response from

"Glad to hear you had such a great experience with our company. We look forward to working with you again!"

Lisa S.
Sep 2019
5.0
Masonry Work
Yes, I recommend this pro
Great repair! Perfect match for the cement & brick.
Response from

"Thank you for your A rating! brick and mortar match is our goal every time! we look forward to working with you again."

Cara P.
Sep 2019
5.0
Masonry Work
Yes, I recommend this pro
$150,000
It was good. They did a great job! Masons were great!
Response from

"Thank you for your A rating! We'll be sharing your comments with our team! Please let us know if you ever need anything else."

David F.
Aug 2019
5.0
Masonry Work
Yes, I recommend this pro
Awesome!! Everyone was professional and respectful. They fixed some large and long mortar cracks on my house. They matched the mortar perfectly. The whole process was so effortless for me. They arrived when they said they would and they did quality work. Zero hassles or stress. I would 100% hire them again.
Response from

"Thank you so much for this awesome review! We look forward to working with you again. Any masonry work you need, we're here for you!"

Jo N.
Apr 2019
3.0
Masonry Work
$68,000
The head guy came out to see the scope of the problem. I gave him pictures where the leaks were. When the crew showed up, they asked what they were suppose to do. At the end of the first day, I checked what they were suppose to do, I had to have them go back and do places they missed. Several days later, it rained and my wall was still leaking. I called them back again, after rain It still leaked. I decided to call there competitor. They fixed the leaks the first time. The problem is I had to pay twice for a job that should have been fixed the first time. Each time the guy came out from Brick Rest. I felt he really did not have the experience needed for this job.
Response from

"I'm sorry to hear the initial experience was less than satisfactory. I do see here that a complaint was made and our crew went out to complete the work. I do see that your review was made prior to the complaint work being done so I hope that we did in fact complete this work to your satisfaction."

SUSAN A.
Feb 2019
5.0
Masonry Work
Yes, I recommend this pro
$95,000
Excellent Company. They were very responsive and were on time for the estimate. The information I received was very helpful. We had done foundation repair on our home, but there were many areas with cracks and mortar missing. Also an old intercom speaker had to be removed and there was a 2x4 inch hole in the brick from that. We thought the bid was reasonable, so contracted with them for the work. We are extremely happy with the result. There is no evidence at all of any cracks in the brick. The mortar has been filled in and everything matches completely. You can't see where any work was done. We can't even see where the hole for the intercom used to be! The work was completed in one afternoon. I would highly recommend this company. Everyone in the office and field was pleasant and easy to work with.
Response from

"We are thrilled to hear you had such a great experience with our company over all, the personnel, and the work that was completed at your home. This is what we live for! We are happy to help any time you need!"

Peter C.
Dec 2018
5.0
Masonry Work
Yes, I recommend this pro
$100,000
Grouting matched On time Nice workers So far so good
Response from

"Thank you for your review and your A rating!"

David A.
Sep 2018
4.0
Masonry Work, Mailbox Repair
Yes, I recommend this pro
$60,000
My only complaint with BRI was the time it took to schedule the work. Not be because they didn't respond to my requests, but because they were so busy. They always responded to my emails promptly. Overall I took that as a pretty good sign that their quality work was good (otherwise they wouldn't be busy... right?). It took about 5-6 weeks to get a scheduled date but to their credit they told me it would be about 5 weeks for them to get to me. Overall the work performed was great. Got everything I was expecting and they cleaned up the area before they left. I would definitely use them again.
Response from

"Thank you very much for your review."

James S.
Sep 2018
5.0
Masonry Work
Yes, I recommend this pro
$88,000
I had about a 5' crack from slab up through brick and mortar. Slab was not cracked. A structural engineer I hired said wasn't due to a bad slab. Slab was within normal specs. Crew re-did the expansion joint and repaired the cracked bricks and mortar. When job was finished I went to inspect and couldn't see where the crack had ever been. Totally amazing!! Very pleased.
Response from

"Glad to hear everything went well with this work. We love hearing our customers say they cant see where the repair was done! Thanks for your review!"

Robert P.
Sep 2018
5.0
Masonry Work
Yes, I recommend this pro
$170,000
The crew came on time and went right to work. The manager was there to do some of the work himself and to supervise. The crew was large enough to get all of the work done in one day. They cleaned up and left nothing behind.
Response from

"We are so glad to hear you are happy with the work preformed at your home. Feel free to call us any time for any additional masonry work you may have."

Richard M.
Aug 2018
5.0
Masonry Work
Yes, I recommend this pro
$180,000
Crew did sa good job of repair and color matching. They cleaned up after themselves. Good experience and I would use them again. They were not cheap, however, but most of the time you get what you pay for.
Response from

"So glad you had a good experience with our company! Please let us know if we can serve you in the future!"

Eric R.
Aug 2018
5.0
Masonry Work
Yes, I recommend this pro
$40,000
Antonio, Jose, and Colton were fantastic! The work quality was exceptional. We could not tell the difference between the old and the new. The team was able to reuse some of the old bricks lying around. The crew was friendly, professional and expedient. They kept the worksite very clean. We couldn't be happier with the overall process from getting estimate, scheduling the work through completion. Everyone we dealt with were responsive, professional and friendly. We highly recommend Brick Restoration Inc.
Response from

"Thank you so much for your kind words! we love sharing these comments with our team! We look forward to working with you in the future!"

Janet M.
Jun 2018
2.0
Masonry Work
$1,700,000
Overview: We hired Brick Restoration to apply slurry to our exterior brick. We got what seemed a fair quote from Gregory. Start date was delayed a couple weeks, but things went wrong from the very beginning: 2 workers arrived first day to spray wash exterior and equipment didn't work. A couple days later, the truck broke down and they were late arriving. We took the first lead guy, Juan, to see exactly the slurry application we wanted; he produced two samples. We selected what we liked. Work began, (note: guys don't arrive until about 10am, and begin clean-up around 4-4:30pm; in between they take a one hour lunch; actual "work" time is very limited), on exterior of house. Problems from the start: 1. Juan did not use scaffolding and used ladders which resulted in a patchwork quilt look; 2. inexperienced workers that did not understand application of slurry; and, 3. limited hours worked each day. By the time they finished the first wall, it looked like stucco due to the extreme amount of slurry applied with application lines everywhere. We had already notified the office on several occasions that this was going to be a problem. Finally, George (the owner?), came out to view the work and agreed this was not the correct application. For two weeks our project stalled while Brick Restoration figured out how to remove the incorrectly applied slurry. By now, our two week project is approaching four weeks. Work finally resumed with slurry removal involving four guys (Max was assigned to lead onsite project), and for seven or so days we endured noise akin to jackhammers on our walls. Now five plus weeks into project the slurry application resumes. Max does a sample on wall (once again after taking Gregory and Max to see a house with correct application we like). We pick a sample. Work finally commences, and a small wall is selected to ensure everyone knows what they are doing. Again, it is applied incorrectly. End result: has to be removed via the jackhammer method. Meanwhile, my husband and I are constantly on the phone with our rep, Gregory, to explain frustration, lack of consistent work, leading to once again delays and do-overs. Week six and finally a plan is in place, workers slowly seem to get how to apply the slurry, and the project moves along for another three weeks. We still have two walls that the slurry is very sloppy, but the company said "they had spent too much money" and refused to do anything about it. After nine weeks, the job was "complete" and Gregory showed up for final check. No follow-up, no thank you's for your business, etc. As a courtesy, I alerted Betty (Owner/Finance Officer) that I would be posting negative reviews on the usual websites and that I have full documentation for my claims, and never received a response. Final note: This review is only regarding slurry application, and I would not use them, period. As for any other brick work, I have no idea.
Response from

"We are sorry that this work cause so much stress throughout the process. We did the most we could to correct any issues even though it resulted in us losing thousands on this job. We are grateful for your business and for the patience you had throughout the process. We hope that our efforts to correct the work and the end result show that we are willing to do what we can to leave our customers satisfied with our work. However, I do understand the reason for the review and we appreciate your feedback. We are working on correcting fundamental issues with this process and are giving our crews more training to avoid this happening to any other customers in the future."

Mindy L.
May 2018
5.0
Masonry Work, Pressure Washing
Yes, I recommend this pro
$2,300,000
Amazing!!!! The house is a Mid Century home, with unique brick that cannot be replaced. I ❤️ this company & would use the for all exterior brick work.
Response from

"So glad we were able to match your brick and provide a good result for you! Thank you for your business!"

David M.
May 2018
5.0
Masonry Work
Yes, I recommend this pro
$45,000
Perfectly!
Response from

"Thank you for your A rating!"

Carol M.
Mar 2018
4.0
Masonry Work
Yes, I recommend this pro
The job was very well done. I highly recommend using this firm and will do so again should the need arise.
Response from

"Thank you so much for recommending us! we look forward to working with you in the future!"

Jenny B.
Mar 2018
3.0
Masonry Work, Chimney Repair + 2 more
$120,000
My initial quote was very good. The representative communicated clearly. When it came time to schedule the work, however, I felt forgotten about. I had to call and email repeatedly to get a date on the calendar. There was no confirmation the day before the team came nor a 30-minute "we're on the way" phone call I was promised via email. When they did come and completed the work, I had to send them back up on the roof multiple times since they weren't closing all the gaps in the mortar I expected (and which I could see from the ground). In addition, only one of the team spoke English I could understand, and he clearly wasn't the leader. He had a bad attitude and seemed put out that I wanted to see photos of the work so I didn't have to climb a ladder to see it for myself. I was very disappointed after such a great initial meeting/quote.
Response from

"I'm so sorry to hear your experience with our crew was less that satisfactory! I will be looking in to this job and will discuss the results with the crew. If you would like to discuss this further please let us know!"

John M.
Jan 2018
5.0
Masonry Work, Chimney Repair + 2 more
Yes, I recommend this pro
Very good experience - would hire again
Response from

"So glad to hear you had a good experience with us! Happy to help any time!"

Ginny Z.
Jan 2018
5.0
Masonry Work
Yes, I recommend this pro
$168,000
They kept in touch, I really appreciate that. I thought they did a great job and cleaned up.
Response from

"Thank you for your review! Glad to know our responsiveness was top notch!"

...
Showing 1-25 of 282

Licensing

Bonded
Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Brick Restoration Inc is currently rated 4.7 overall out of 5.
Monday: 7:30 AM - 5:30 PM Tuesday: 7:30 AM - 5:30 PM Wednesday: 7:30 AM - 5:30 PM Thursday: 7:30 AM - 5:30 PM Friday: 7:30 AM - 4:30 PM Saturday: Closed Sunday: Closed
Brick Restoration Inc accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
Yes, Brick Restoration Inc offers free project estimates.
Yes, Brick Restoration Inc offers eco-friendly accreditations.
No, Brick Restoration Inc does not offer a senior discount.
No, Brick Restoration Inc does not offer emergency services.
Yes, Brick Restoration Inc offers warranties.
Brick Restoration Inc offers the following services: All masonry services for residential & commercial properties including: - We work with brick, stone, stucco, pavers, cmu. - Masonry repair & restoration - Additions & installations - Precise color and texture matching on repairs and additions - Slurry, White wash, and German Schmear application - Brick matching for discontinued or rare bricks - Correcting brick discoloration - Perimeter fence restoration - Straightening brick wall & column - Pressure washing - Chimney repair
New residential and commercial construction.

Contact Information

8830 Emnora Ln, Houston, TX 77080

Service Hours

Sunday:Closed
Monday:7:30 AM - 5:30 PM
Tuesday:7:30 AM - 5:30 PM
Wednesday:7:30 AM - 5:30 PM
Thursday:7:30 AM - 5:30 PM
Friday:7:30 AM - 4:30 PM
Saturday:Closed
Share project details to get started.