"Thank you for the review. I only wish you could have given us a call back if the issue had persisted...Or has it re-surfaced? Our technician noted that your equipment was fairly new, and that you had mentioned to him, that another company had been out to add freon. When we checked the pressures, no refrigerant was needed. But you may have a leak, if now 3 weeks after the other company added refrigerant, is not working again. Our technician did take a picture of the insulation that he had to remove from restricting airflow to your evaporator coil. Unfortunately, Angie will not allow photos in review responses. I would be happy to e-mail it to you. And in good faith, send a tech out (at no charge) to re-evaluate the system. We have been serving the Bellaire/West U/Meyerland area for 42 years, and take great pride in our work and our following. Although this is not a perfect world, where everything goes right, We do all we can to make things right, when given the opportunity. We will try to reach you by phone to see what we can do to get cool air blowing for you as it should be."

"I am glad to hear your expectations were fulfilled. I hope we can be of service for you, your family-friends-or co-workers in the future. We value and appreciate your business"

"Thank you for taking the time to write a review. We are glad we were able to help, and look forward to being your choice for any future HVAC needs."

"My apologies, for a glitch on this site placed another clients response on your review. Thank you so much for the A rating. We appreciate it, and would like to continue providing services to you, should you have any HVAC needs in the future."

"We deeply apologize for the miscommunication. The person that took your call on the phone, was not, in fact the owner of the company. I am .very disappointed the he would have represented himself as such. As a business owner, I am sure you know, that good help is hard to find. This person obviously has no knowledge of our services and pricing, was not qualified to communicate with customers, and did not take his job seriously, to misrepresent himself. However,, this is an isolated incident and one bad apple dont spoil the whole bunch. One unhappy customer is one too many, and if there is anyway that we could have the opportunity to make this up to you, you have my word, that your account will be handled by either the real owner the company, or myself, Mary Harris, the operations manager, and will be handled as if you are a member of my own family. Please let me know how we can earn your trust again. ."

"We would like to apologize for the miscommunication with Mr. [Member Name Removed]. It'[Member Information Removed] true that our company only offers 2 hour windows for scheduling service, as it would be impossible for us to give an exact appointment time. We had Mr. [Member Name Removed] appointment scheduled for a 2 hour window of 10:00am - 12:00pm. Our technicians always call the customer 20 minutes before arrival. When our technician contacted Mr. [Member Name Removed] around 11:00am to let him know he was on the way to his house Mr. [Member Name Removed] cancelled the appointment. We do apologize for any misunderstanding or inconveniences."