BARKER AIR CONDITIONING & HEATING

"We regret that our customer had difficulty in reaching a friendly voice in a quick manner. We have an office staff of three and six phone lines. If we can't answer we do have a voice mail system for the customer’s convenience. We regret any confusion that may have been created by our forgetting to update the holiday message. Unfortunately we receive a great many work orders during the month of July - especially during a heat wave. It is our goal to contact each customer as quickly as possible even though the home warranty contract requires we contact the customer within 4 business hours. During a heat wave many customers tie up the phones calling numerous times to ensure they haven’t been forgotten. Regrettably this slows down the process of contacting other customers. We do have fully stocked trucks, but sometimes we do need to order specialty parts."

"We regret that the home owner was not completely satisfied. When we provide services to home warranty customers we must abide by all contracts in place. The warranty company contract stipulates that the customer pay the service fee when a call is dispatched. We can only address the specific issue on the work order and can not deviate from the service work order. The home warranty companies do not cover home design flaws or duct design flaws. Often customers are not aware of the contract verbiage and become frustrated. We can however, provide a full preventative maintenance inspection service and make recommendations, however the warranty company does not cover this service."

"We regret the customer was not satisfied. Over the years technology changes. Newer equipment generally uses less BTU then the older equipment in the guise of energy efficiency. Some times we make recommendations to replace the older unit with a larger unit if the square footage of the home vs BTUs warrants it. The temperature differential in each room is relatively normal when you factor in heat load in each room is different. The number of windows, the size of window, tile flooring vs carpet, high ceilings vs low ceilings, one story vs two story and open concept floor plans all must be factored into the HVAC design. Often the temperatures and air flow differentials can be addressed by addressing the duct system. Some home owners are not comfortable with that explanation and may feel they are not getting accurate information. We hope the customer will give us another chance in the future."