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Appliance Service of Houston,
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Asphalt Shingle Roofing - Install or Replace,
About us
We service most brands and models. Diagnosis/Estimate is free with actual repair. To Schedule a Work Request click through our company's website by following link below: http://www.applianceserviceofhouston.com/Schedule-Service.html; Angie's List's Super Service Award and Honor Roll recipient from 2011 - 2018; Houston's Better Business Bureau (BBB) "A+" rating
Business highlights
26 years of experience
Services we offer
(refer to company website)
Accepted Payment Methods
- CreditCard
Reviews
4.9358 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 4% | ||
| 1% | ||
| 1% | ||
| 1% |
Showing 351-358 of 358 reviews
Tamara T.
May 2013
Our Sub Zero refrigerator was making a funny noise. I found Appliance Service of Houston on Angie's List and called them. Tolen found the problem, but did not have the part to fix it. It took a week or so to get the part and then price was higher because he could not get it from the place he usually does. Sub Zero parts are apparently getting more difficult to find. Tolen replaced the part and even cleaned out the thick coat of dust on our compressor. He was very professional and kind.
A few months later I had another problem with our Sub Zero and called him again. He told me that he will no longer service Sub Zeros because of the problem of getting parts. So I probably won't be using him again, at least for the refrigerator. If I have another large appliance go out, I may give him a call.
A few months later I had another problem with our Sub Zero and called him again. He told me that he will no longer service Sub Zeros because of the problem of getting parts. So I probably won't be using him again, at least for the refrigerator. If I have another large appliance go out, I may give him a call.
Response from Appliance Service of Houston,
"Thanks for the "A" ratings. We appreciate your comments. Regards, Appliance Service of Houston"
Caroline S.
May 2013
They were very responsive and I was all ready to use them to fix our ice maker, but our landlord decided he just wanted to buy a new fridge!
Response from Appliance Service of Houston,
"We were pleased to provide you with a repair estimate. Regards, Appliance Service of Houston"
Cynthia G.
May 2013
They were very inventive on how to unstop up the water despensor and they were very conciencience and friendly.
Response from Appliance Service of Houston,
"We appreciate your great ratings of us! Keep us in mind in the future. Regards, Appliance Service of Houston"
Carolyn B.
May 2013
IO
Response from Appliance Service of Houston,
"Decent comments, but we did not provide service for you! Please review your records for the actual company that repaired your appliance. Regards, Management"
Catherine R.
May 2013
FANTASTIC! Mr. Hilliard returned my initial call within 10 minutes, we scheduled the appointment and he arrived promptly at the scheduled time, 10:00AM. He was very professional, knowledgeable and HONEST. Our oven starter did not need to be replaced, it was just slow to ignite. Mr. Hilliard took the time to explain how to tell if we need a new oven starter. He also gave us some tips on how to route the vent for our dryer. He also checked our refrigerator and cleaned the coils.
We found his honesty refreshing! Hopefully we won't need appliance repairs but Mr. Hilliard and Appliance Service of Houston will be the ones we call!
**Please visit their website - www.applianceserviceofhouston.com - they offer and HONOR discounts **
It's not noted on Angie's list but Mr. Hilliard let me know about the discounts.
Response from Appliance Service of Houston,
"Thanks very much for the "A" ratings! You are indeed an "A" rated customer. We were pleased to take care of your appliance service needs. Thanks for spreading the word about our available "discounts" to customers (listed within our website). Regards, Management"
Wanda R.
Apr 2013
Excellent
Response from Appliance Service of Houston,
"We sincerely appreciate the great ratings, but you have confused our company with some other company that should receive the "A" ratings! Our records indicate that we did not provide service for you. Surely you have some type of evidence from the correct company (e.g.: business card, service invoice, cancelled/paid bank check, credit/debit card receipt, bank statement, etc.) that can direct you to the correct company. Regards, Management"
Robert S.
Apr 2013
Great, Appliance Service of Houston is a keeper.
Response from Appliance Service of Houston,
"Thanks so much for the kind remarks. You are an "A" rated customer! We were pleased to resolve your washer issue by ultimately selling you a very nice washer from our inventory. Keep us in mind in the future and pass our company name on to friends and relatives. Best Wishes, Management"
Christie C.
Apr 2013
Mr. Hilliard was really nice and polite. He was very thorough in his explanation of the problem with my dryer.
In the end, I have to replace my dryer but I know the exact problem with my old one and can now make an informed decision.
I was well impressed with the service and professionalism of Mr. Hilliard and I will definitely keep him and Appliance Services of Houston in mind should anything else break down.
In the end, I have to replace my dryer but I know the exact problem with my old one and can now make an informed decision.
I was well impressed with the service and professionalism of Mr. Hilliard and I will definitely keep him and Appliance Services of Houston in mind should anything else break down.
Response from Appliance Service of Houston,
"Thanks very much for the nice review! You also receive "A" ratings. Best Wishes, Management"
Jon G.
Mar 2013
Tolen was on time, actually about 10 minutes early from him estimated arrival time. He diagnosed the problem and gave me an estimate. He actually had the part I needed, so was able to do the repair immediately. It took as long as he said it would, and he left the laundry room even cleaner than he found it. I was very happy.
Response from Appliance Service of Houston,
"We appreciate the "A" ratings and your patronage. Our main focus is to provide the kind of service that we would want to receive from a service company. Best Wishes, Management"
Lee N.
Feb 2013
first visit was quick 2/18 ....misunderstanding on cost and analysis...diagnosis was wrong
return 2/19 to pursue failue of ice machine...did not discover cause/
bypassed the ice line of mfg by moving lines to a direct input line...cause of problem unknown
return 2/19 to pursue failue of ice machine...did not discover cause/
bypassed the ice line of mfg by moving lines to a direct input line...cause of problem unknown
Response from Appliance Service of Houston,
"We are puzzled as to why we received such ratings from this customer. This customer is obviously difficult to please! As the saying goes, "you cannot please everyone"! This customer requested (based upon our website discounts offered) and we gave a total of 30% off of actual labor (20% Senior Citizen and 10% New Customer Discount). Initially, we felt that the "lack of water issue" was a frozen water supply line inside the dispenser housing (in the freezer compartment). We ultimately determined that the issue was an internal and inaccessible (inside the non-freezer walls of the appliance) clogged water supply line leading to the internal water filter. The customer had recently purchased and installed a new internal water filter. Our policy, like many other companies, disallows us from altering cabinetry, walls, insulation, etc. of an appliance. So, as an option, in order to restore the water supply for both the external front water dispenser and internal icemaker, we diverted the incoming water supply lines directly to a brand new external water filter at the rear of the appliance. We did not charge for the additional stainless hose. This diversion provided water to both the external dispenser and to the icemaker. We simply bypassed the factory-installed water filtration system due to the clogging. Hopefully, in the future, this customer can locate another appliance service company that both pleases the customer and a company that will take the time and effort that we did. Regards, Management"
Julie P.
Feb 2013
Tolin arrived on time on Friday, and was efficient in diagnosing the problem. He gave me the option to pay just for the part to ordered , but I decided to pay in full in advance. He ordered the necessary part and returned on Monday, at the scheduled time. He made the repair, and adjusted the dishwasher to fit more securely in the space, and even gave me advice on how to clean it, and my oven. Tolin obviously cares about his customers. He takes his time, is personable, courteous, and respectful. I received more than my money's worth. He provided exceptional service. I will definitely call him again.
Response from Appliance Service of Houston,
"You also receive an "A" rating! Thanks for your assistance with the extra hands (smile). We appreciate your business. Best Wishes, Management"
Jason L.
Feb 2013
Tolen is a fine example of why we love using Angie's List. To begin, he set a specific time (vs. giving us a 4 to 6 hr window like so many other service companies do) and he was right on time. Secondly, his pricing is very fair...particularly given the time he took and the trouble he went through to find the problem. However, the quality that sets Tolen apart from his competition is his honesty. As I mentioned before, we were having a problem with our defroster. Upon assessing the situation, the thought we might heed a new heater and thus he ordered the parts and once they arrived, arranged to come and install them. However, upon assessing the situation once again, he realized the only problem was that the thermostat had needed adjustment and that the problem had resolved. Neither my wife nor I had given the freezer a second thought after his initial visit and thus Tolen could have just as easily installed the new heater and charged us for the parts and labor and we would not have been the wiser. After all, he made made the drive to Sugar Land on a Saturday morning after going through the trouble of obtaining the necessary parts. Yet, instead of installing the heater, he suggested that we wait and see how things go. Moreover, he didn't charge us any additional fees and in fact gave us a 90 day grace period on the diagnostic fee. Thus, if the heater needs replacing in the next 90 days, he'll only charge for the parts/labor. Thanks again Tolen for your integrity and professionalism....you've gained a customer for life.
Response from Appliance Service of Houston,
"We appreciate your very kind words, rating and loyal customer allegiance! It's not always about the $, but more so how you treat people. We treat our customers the way that we would want to be treated. You're great customers ("A" rating) (smile). Best wishes, Management"
DENA K.
Feb 2013
Very professional and will use again if we every need repair again!
Response from Appliance Service of Houston,
"We were glad to assist with your LG washer issue. You are a fantastic customer! Thanks for your patronage. Regards, Management"
Rusty R.
Feb 2013
Gonna buy a new dishwasher. I would use these folks again!!!
Response from Appliance Service of Houston,
"We truly appreciate your comments! You are a great customer. We give you an "A" rating too (smile). Best Wishes, Management"
Lowell S.
Feb 2013
This was one of the best repair experiences I've ever had. Tolen is an excellent communicator and therefore there were absolutely no surprises. He made a courtesy call to inform me he was going to be a few minutes late, what and how the washer would be repaired, costs and tips to prevent future mishaps - a dollar bill was trapped in the drain screen and likely burned-out the pump. A stellar experience overall.
Response from Appliance Service of Houston,
"Thanks very much for the great ratings! You're a great customer and receive "A" ratings from us too (smile). We truly appreciate you taking time to provide input regarding your experience with our company. Best Wishes, Management"
Holly F.
Jan 2013
Tolen was on time and very courteous. The overall repair was very quick and simple and Tolen explained how I could perform the repair myself in the future. I really appreciated his honesty and will definitely work with this company again.
Response from Appliance Service of Houston,
"We're pleased to hear that you were pleased with our service! Thanks very much for the "A" rating, and your promise to use us in the future. Regards, Management"
Lani C.
Jan 2013
As soon as I realized the refrigerator wasn't working properly, I got on Angies list to find a repair service. This was on a Sunday and I certainly didn't expect someone to answer the phone, I was prepared to leave a message.
Tolen answered the phone and spent the time necessary for me to explain the problem I was having with my fridg. I made an appointment for the following day and we agreed that he would call me when he was on his way. I work relatively close to home and with notice I could be there within 10 minutes.
When Tolen called, I left my office and by the time I arrived home, he was waiting for me. He spent the time necessary to really look at what he thought might be the problem, explain it to me in terms I could understand, and took the time to make sure his diagnoses was correct.
He thought he had a part on his truck to temporarily fix the problem. He put the part in and he would check with me the next day to see if the fridg. was cooling properly. When he called the following day, I explained how I thought it was working and he told me he needed to pick up the exact part from the manufacturer and he would be back the next day (Tuesday) and there was no charge for the second visit.
Not only did he return the next day, he arranged his day so that I wouldn't have to take any additional time off from work and arrived at my house after 6:00 p.m. He had the permanent fix and was quick to complete the repair. From Sunday to Tuesday, I had a working refrigerator. Sunday, I was prepared to live out of ice chests and take all the frozen food to the office.
The price for his service was less than I expected. The customer service was more than I expected, very rare in today's market.
I have no reservation recommending him to anyone for appliance repair and service.
Tolen answered the phone and spent the time necessary for me to explain the problem I was having with my fridg. I made an appointment for the following day and we agreed that he would call me when he was on his way. I work relatively close to home and with notice I could be there within 10 minutes.
When Tolen called, I left my office and by the time I arrived home, he was waiting for me. He spent the time necessary to really look at what he thought might be the problem, explain it to me in terms I could understand, and took the time to make sure his diagnoses was correct.
He thought he had a part on his truck to temporarily fix the problem. He put the part in and he would check with me the next day to see if the fridg. was cooling properly. When he called the following day, I explained how I thought it was working and he told me he needed to pick up the exact part from the manufacturer and he would be back the next day (Tuesday) and there was no charge for the second visit.
Not only did he return the next day, he arranged his day so that I wouldn't have to take any additional time off from work and arrived at my house after 6:00 p.m. He had the permanent fix and was quick to complete the repair. From Sunday to Tuesday, I had a working refrigerator. Sunday, I was prepared to live out of ice chests and take all the frozen food to the office.
The price for his service was less than I expected. The customer service was more than I expected, very rare in today's market.
I have no reservation recommending him to anyone for appliance repair and service.
Response from Appliance Service of Houston,
"Thanks so much for the fantastic review! We feel that every company, regardless of its business, should go the "extra mile" to satisfy its customers. We treat our customers the way that we would want to be treated. Best Wishes, Management"
Linda L.
Jan 2013
It went well! They did an excellent job. The only thing that I think is important to know is that they don't do any carpentry work. They did a fantastic job on what we needed. They are cost effective. Tolan was just great. He is very helpful and has great customer service.
Response from Appliance Service of Houston,
"Thanks very much for the great, belated rating! We hadn't heard from you since the installation. We were concerned that you were displeased with our service (smile)."
Brenda G.
Jan 2013
The oven of my Frigidaire electric range had decided to go kaput just as my holiday baking was getting underway. I called Mr. Hilliard and was able to get an appointment quickly. (This was truly an appointment -- none of that "between 8:00 and 12:00" business.) Mr. Hilliard actually arrived a little early. I explained the problem, and he got to work on the diagnosis right away. He explained what he was doing, and what he was finding every step of the way. The problem was identified as a faulty electronic control panel. Mr. Hilliard called for availability and pricing of parts and gave me a price for the repairs. I agreed, and we made an appointment for his return visit. Again, he arrived on time and got to work replacing the part. Within a very short time, I was back in the cookie-baking business. There is a plastic overlay on the control panel, and the new part did not include a new overlay. In removing the overlay from the old part, because it was glued down so securely, it did not peel away cleanly. Everything worked fine, but the display was not perfect. Mr. Hilliard said he would get a new one and come back out and replace it at no charge. He did exactly that, and now the range looks as good as it works.
I could not have asked for a better repair experience. Mr. Hilliard was prompt, professional, courteous and friendly. I would not hesitate to recommend his services.
I could not have asked for a better repair experience. Mr. Hilliard was prompt, professional, courteous and friendly. I would not hesitate to recommend his services.
Response from Appliance Service of Houston,
"Thanks so much for the great ratings! You are indeed a great customer. We were glad to resolve your appliance issues. Best Wishes, Management"
Pat J.
Dec 2012
Very well
Response from Appliance Service of Houston,
"We appreciate the "A" ratings. We were pleased to take care of your appliance issue. Remember us in the future. Thanks! Best Wishes, Management"
Paula B.
Dec 2012
I originally made an appointment for one day during the week, and had to cancel due to work obligations. I called the morning of the appointment, to cancel, Tolen was very nice and let me reschedule for Saturday. Tolen arrived as scheduled, on Saturday, quickly diagnosed the problem and fixed it. He was professional, courteous, and knowledgeable. The perfect service person.
He made sure I was aware of what the problem was, and what the cost would be before he started the repair. He is definitely not a rookie, yet he has up to date equipment and technology, very professional. He took the time to clean the interior of the washer, when he did not have to, the washer looks better than it ever did.
I am in the service business, you do not see service like this very often any more. He is worth every dollar I gave him.
He made sure I was aware of what the problem was, and what the cost would be before he started the repair. He is definitely not a rookie, yet he has up to date equipment and technology, very professional. He took the time to clean the interior of the washer, when he did not have to, the washer looks better than it ever did.
I am in the service business, you do not see service like this very often any more. He is worth every dollar I gave him.
Response from Appliance Service of Houston,
"Thanks so much for the wonderful review! You're a fantastic customer. Our business philosophy is to "treat our customers the way that we would want to be treated" (essentially the "Golden Rule"). Let your friends and relatives know about your experience with our company. Best Wishes, Management"
Deena C.
Nov 2012
Very well
Response from Appliance Service of Houston,
"Thanks very much for the great ratings. You are a great customer! We were pleased to resolve your dryer issue. Best Wishes, Management"
A F.
Nov 2012
Appliance Service of Houston was very professional in answering emails, phone calls and diagnosing problem relating to refrigerator.
Although I opted to get a new refrigerator instead of repairing the old, I will definitely use ASH for future appliance repairs, if needed.
Although I opted to get a new refrigerator instead of repairing the old, I will definitely use ASH for future appliance repairs, if needed.
Response from Appliance Service of Houston,
"We truly appreciate your wonderful ratings of our recent service. We treat our customers "the way that we would want to be treated". We are honest with our customers in recommending options (when applicable) other than simply repairing the existing appliance. There are times when a customer should "let go of an appliance". Such was the case with your Sub Zero refrigerator due to its age and issues. The cost of overall repair would have been extremely expensive. Such repair would not have guaranteed continuous and proper operation of other (old) parts on the refrigerator for any length of time. You made a wise decision to purchase another refrigerator. Keep us in mind in the future. Best Wishes, Management"
JAIDEEP M.
Nov 2012
Overall it went fine, though I found on my own research that the issue was with the Machine Control Electronics circuitry and not the Console Electronics and Housing, which he had suggested for replacement (very different electronic components in different locations with different functions, the former on the left side, the latter in the front). I was able to get the Machine Control Electronics board as a used part at $64 from eBay, and do the labor myself (easy if you have replaced circuit boards in computers). So we saved about $250 by fixing it myself ($150 on part and $100 on labor). The dryer is running fine now.
Tolen does seem to know what he is doing and was very communicative about the whole process. He is blunt, which can come off as very unprofessional at times. He mentioned multiple times as to how I didn't know what I was doing - until I told him I had an engineering degree (besides three other graduate degrees, including a Ph.D., which I didn't talk about) and was comfortable studying technical manuals and doing electrical and mechanical repairs. It was irritating because I knew what I was doing, and he only re-confirmed my diagnosis, and finally I did fix the problem myself. There are many do-it-yourself people who can fix things themselves. Sometimes you call a professional because you don't have the time, or the tools, or the inclination, and want to get something done more quickly (spouses appreciate that!!). So while the overall experience with Tolen was fine, if you are a do-it-yourself type, you may not get much sympathy from him. This was the only negative as far as our experience is concerned and will make me hesitant to hire him again (it is a Maybe right now, even though I checked Yes to Hire Again question above). He has many excellent reviews I am sure he will do a fine job for many people.
Personally I expect service personnel to be consultants and advisers, along with having the ability to fix things, not people who look down on others who try to do things themselves.
A $90 (approximately) charge for diagnostics was reasonable as he was patient and didn't rush through things.
Tolen does seem to know what he is doing and was very communicative about the whole process. He is blunt, which can come off as very unprofessional at times. He mentioned multiple times as to how I didn't know what I was doing - until I told him I had an engineering degree (besides three other graduate degrees, including a Ph.D., which I didn't talk about) and was comfortable studying technical manuals and doing electrical and mechanical repairs. It was irritating because I knew what I was doing, and he only re-confirmed my diagnosis, and finally I did fix the problem myself. There are many do-it-yourself people who can fix things themselves. Sometimes you call a professional because you don't have the time, or the tools, or the inclination, and want to get something done more quickly (spouses appreciate that!!). So while the overall experience with Tolen was fine, if you are a do-it-yourself type, you may not get much sympathy from him. This was the only negative as far as our experience is concerned and will make me hesitant to hire him again (it is a Maybe right now, even though I checked Yes to Hire Again question above). He has many excellent reviews I am sure he will do a fine job for many people.
Personally I expect service personnel to be consultants and advisers, along with having the ability to fix things, not people who look down on others who try to do things themselves.
A $90 (approximately) charge for diagnostics was reasonable as he was patient and didn't rush through things.
Response from Appliance Service of Houston,
"We appreciate your comments. We have many years of experience with "do-it-yourself customers" that more times than not evolve into more "costly service" due to inexperience with "appliances". Occasionally, we meet customers that are able to resolve issues themselves. Their ability to resolve such issues typically has nothing to do with a multitude of college degrees, but more analytical and/or technical savvy. We are very pleased to learn that you resolved the issue and at a much cheaper cost. Congratulations! Regards, Management"
Jeannette D.
Oct 2012
Overall it was a great experience!
We called late on Friday afternoon and made an appointment for Monday morning since it was not an emergency. Tolen Hilliard, the owner of the company, arrived on Monday 10 minutes early.
We were not sure whether to repair the old machine or replace it with a new one so we asked Tolen for his advice. He was very honest and told us the pros and cons of buying new vs. keeping the old. It was very helpful to hear his advice. After weighing our options, we decided to repair the old machine instead of buying a new one. The cost for replacing the lid switch, the drive coupling assembly and almost 2 hours of labor was $210.72. Tolen also cleaned inside and under the machine while he was working on it.
All in all, we couldn?t have asked for a better repair service! We got a senior citizen discount as well as a new customer discount which made the price of the total repair very reasonable. Tolen is friendly, very knowledgeable and honest about his work. We would heartily recommend him to anyone looking for appliance repair.
We called late on Friday afternoon and made an appointment for Monday morning since it was not an emergency. Tolen Hilliard, the owner of the company, arrived on Monday 10 minutes early.
We were not sure whether to repair the old machine or replace it with a new one so we asked Tolen for his advice. He was very honest and told us the pros and cons of buying new vs. keeping the old. It was very helpful to hear his advice. After weighing our options, we decided to repair the old machine instead of buying a new one. The cost for replacing the lid switch, the drive coupling assembly and almost 2 hours of labor was $210.72. Tolen also cleaned inside and under the machine while he was working on it.
All in all, we couldn?t have asked for a better repair service! We got a senior citizen discount as well as a new customer discount which made the price of the total repair very reasonable. Tolen is friendly, very knowledgeable and honest about his work. We would heartily recommend him to anyone looking for appliance repair.
Response from Appliance Service of Houston,
"Thank you for the wonderful review! You are a great customer. It was indeed a pleasure meeting you and resolving your appliance service needs. Keep us in mind in the future. Regards, Management"
Licensing
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FAQ
Appliance Service of Houston, is currently rated 4.9 overall out of 5.
Appliance Service of Houston, accepts the following forms of payment: CreditCard
No, Appliance Service of Houston, does not offer free project estimates.
No, Appliance Service of Houston, does not offer eco-friendly accreditations.
No, Appliance Service of Houston, does not offer a senior discount.
No, Appliance Service of Houston, does not offer emergency services.
No, Appliance Service of Houston, does not offer warranties.