All Star A/C & Heating Services
About us
All Star A/C, Heating & Plumbing is your trusted partner for air conditioning, heating, plumbing, and generator installation in the Cypress, Tomball, Woodlands & Houston Metro Area. Family-owned and operated since 2010, we are committed to providing the best in service and customer satisfaction—that’s our promise to you. With our industry-leading quality guarantee on every repair, maintenance service, and new installation, you can trust us to get the job done right the first time. Whether it’s keeping your home comfortable, ensuring reliable plumbing, or powering your home with a generator, All Star A/C, Heating & Plumbing is here to serve you.
Business highlights
Services we offer
Repair Replacement of HVAC systems including ductwork and blown in insulation, plumbing
Amenities
Emergency Services
Yes
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 4% | ||
| 1% | ||
| 1% | ||
| 1% |
There was a slight bit of a scheduling problem initially. On the day of the appointment, the technician wasn't able to make it during the time slot I had requested, but the company called in advance to ask if they could come at a later time. Since I was on vacation at the time anyways, it wasn't a big problem for me to reschedule.
The product they had advertised on the Big Deal was an 18" Field Control UV light, but the actual light which they installed was a 16" Sanuvox Saber Magnet 24 Volt. When I asked why the brand was different than the Big Deal the technician said he didn't know, but this brand was what they were currently installing for customers. Since I found out after the lights were already put in, I didn't really have a choice, but I am hoping these are as good or better than the 18" Field Control ones, since it was one of the reasons I had jumped on their Big Deal instead of going with another provider which was offering the 18" Field Control lights for a slightly higher price.
"We are very sorry you had this experience with our company. There was some miscommunication within the company from the time of your estimate and the return call, which is absolutely no excuse for the trouble you experienced. Again, we sincerely apologize for any inconvenience you incurred and encourage you to continue to use Angie’s List, and other reputable HVAC companies with the hope that you have better experiences in the future."
Ed inspected the heater and found that it was leaking gas from several places, including the shut-off valve. He recommended that we replace the unit since it was 22 years old. I agreed since I didn't like the idea of putting hundreds of dollars of repair into a failing unit that is causing a safety hazard.
I was quoted $2,400 for a 4 Ton Unit, which included all parts and labor. I did some online research and found that this is on the lower end of the national average. Of course, in Houston, we don't need a massive, expensive unit.
On Monday morning, I received a call saying the crew was on its way. They arrived and installed the new unit in about 3 hours. After a few days, Ed came by to check the installation. He called before coming over to make sure it was convenient for him to arrive EARLY. I'm not sure I've ever had a service person arrive EARLY. Amazing. In his inspection, he noticed some things that needed to be improved, so they fixed it.
I mentioned to Ed that my A/C drip pan was rusted. He said he would replace it at no charge. When he looked at it, he noticed the drain line also needed to be replaced. So, he replaced all of it at no extra charge. The materials aren't that expensive, but it is rare to have a service provider pass up an opportunity to charge us more.
Also, I like that All-Star includes a Warranty for their parts and labor.
IN SUMMARY:
Honest, Punctual, Fair Price, Professional, Friendly, Thorough, and Great Warranty. I will definitely use All-Star for any future Heating and A/C needs.
We got multiple quotes and everyone else did not take enough time to examine the system they just pushed for us getting a whole new system.
Ed not only took the time to do the analysis correctly but showed us what he found, in doing so he showed one of the other companies had been lying to us about what needed replacing, we had not told him what they had said in advance but we told him after and this alone saved hundreds of dollars.
He gave us a quote to fix the old one and a quote for a new system; we could not afford a new one at that time and went with the repair.
Ed went above and beyond, even making a custom part so it would fit in the outside unit.
He also made sure that the new equipment he installed in the attic would work not only with our old Freon unit but that when we did finally upgrade it would be compatible with the newer technology.
Not would we recommend them to others and use them again ourselves, but we did two years later :)
They gave us an excellent price on the new system install too.
so i went from getting a $3000 repair cost from the first company to a truthful diagnosis and repair for under $100 from All Star. I am amazed with the honesty and integrity that All Star showed and from now on, they will be my first call. this company deserves to be on Angies List and i would reccomend them to anyone in need of A/C or Heating repairs.
The bottom line is, he was in a position to sell me about $800 to $1,000 in upgrades. Instead, wished me a Merry Christmas and took his time to explain how the system works and what I can do to correct some simple issues that I was having. Wow! Honesty goes a long way in my book, I would definitely recommend them. He was very knowledgable and honest.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.