ABC Home and Commercial Services

They were here Thursday July 7th, 2016.

They were here July of 2015.  It cost $130.

They were here May of 2016.

Great. When I called, they came that day to give an estimate and were very thorough and clear on cost. They came on time to set traps and do work.

unknown

We have used ABC for our lawn fertilization for several years. They have been pretty good in the past. However, this year our lawn is a disaster. There is some sort of grass (blue grass) growing throughout the lawn and there are many areas where the lawn is bare. We called ABC about the weeds and a technician came to our home. He called us afterwards and stated the weeds were blue grass and there was nothing to do for them and that the grass would eventually grow in. We were not satisfied with this response and called the office to cancel our services. A service manager apologized for the situation and wanted to send out a supervisor to inspect the yard. We set up a date and time for the supervisor to come. The supervisor was at least 45 minutes late ( with no phone call to advise me he would be late) and did not apologize when I mentioned this to him. We went outside and he just rambled on and on about how complicated it is to have a good lawn and basically blamed our poor lawn on the guy who cuts our lawn and I believe on us the homeowners. I tried several times to tell him that we excpect a reputable lawn company such as ABC to communicate with the customer that the lawn has potential problems that should be addressed such as watering, aerating, etc. Had ABC mentioned to us that the lawn needed extra attention we certainly would have gotten it done ( and maybe through ABC). But no, never was there a mention of any problems from our technician. The supervisor definitely did not care what I was saying because several times I asked him, "Do you hear my concerns or understand my concerns"? Even with me point blank asking him this he did not acknowledge my question. I was stunned by his total lack of attention to the customer. I want nothing to do with ABC and we cancelled our services. In the meantime we are fertilizing our lawn and I'm quite sure we will have good results at a fraction the cost. My impression is that ABC is quite happy to give sub standard service while happily collecting quarterly payments from customers.

I'd give them a really good grade. I trust them. I have them for the whole house and yard for the bugs. I also have them for fertilizing of the yard and stuff like that. It works. I have a contract with them. They are a good company. I have nothing bad to say about them.

Provided a thorough estimate and explanation of scope of work. Answered all my questions professionally and was able to fulfill times requested for service. Will give them a try and use them.

I decided to give them an A based on the incredible service and price received. The sales manager that came was rude and not very helpful, but the office staff and the technician that comes to my home each time are amazing and the price for pest control is very affordable.

Firs year was fine, but I did not know any better. Second year, they did a sloppy job putting up the lights, and had the nerve to charge me for that sloppy job. Now I know how incredibly ver priced these people are. Furthermore, these people keep sending bills when I already have a cancelled check in my hand. Their justification is that theirs is a custom design. Outlining flower beds is custom? Really? I now know there are other companies that do a better, more extensive job for a lower price. I also suspect the office people at these other companies can actually read. I told them a month ago that I did not want them back at my home under any circumstances. They called yesterday to take down the lights. I took them down myself or of disgust weeks ago.

Badly. I was charged $414 dollars for very little work, work that they did not even finish. It's their design. I would think the wreath sitting there would have been obvious.

unknown

unknown

It was a no show for ABC.  The customer must call.
At 5:30 an office manager called......what can we do..I said come today and repair...So he said they would put me on schedule for next week.  
What they can do is make their customers happy customers..I am not happy.

I sent an online request to ABC and I received an email confirmation saying that a representative would call in one business day.  I never received a call from anyone at ABC.

unknown

I've used them for 20 years. I would use them in the future.

We contracted with them for three homes both for pest and lawn care. This experience has been a complete disaster. While the crew supervisors do try, we have been billed fir services not ordered. There crew supervisors and members have been jumping ship, leaving poor service and hollow apologies for dead plants, poisoned lawns, and butchered shrubs in their wake. We have been urged by ABC Houston to not write a bad review. We have reached out the senior management who doesnt return calls. Accounting just sends robo calls and doeant return calls. Supervisor who promised credits quit. This is a classic company growing faster than it can effectively manage. Happy to provide pictursles of the butchery.

unknown

A bird got stuck up in the exhaust vent in our garage.  Called between 1:30 and 2 p.m. and got a recording, then was switched to voice mail to leave a message so hung up.  Called again around 2 p.m. and got a hold of a person. She said that she would give message to an inspector and someone would call back within the hour.  Did not receive a call so called back again around 3:30.  Was told that inspector was in the field and they would give message to another inspector who would call "shortly".  Finally received a call at 4:30 from someone named Abel.  He said "so I hear you're being attacked by birds?"  I told him problem and that the bird had been stuck in the exhaust vent and had been spinning around up there for hours and it was possible that it had died by now.  He said even if he had someone who could come out, which he didn't, it probably wouldn't be worth the money and effort.  He said asked if there might be any teenage boys in the neighborhood who could get it out.  My husband was out of town, our neighbors that we know were out of town, and if I knew of someone else who could help I wouldn't have called ABC!  I was not impressed at all and will never bother to call them again.

I purchased a one-year contract for $385 for pest control services through Angie's List.  However, shortly after the first visit, I received an invoice from ABC for $416.76.  Apparently, they did not have a record that the service had been purchased through Angie's List.  I have written to the company and have had numerous phone conversations with them, but as of 04/30/15, they still have not corrected my account.  I also emailed Angie's List about this problem on 03/16/15, asking them to please verify that they sent the payment to ABC.  Unfortunately, Angie's List never replied to me either, and apparently they must not have contacted ABC because I am still getting bills from them!  Overall, I have had a very negative experience from both ABC and Angie's List.

I have been ongoing with them for about a year. My overall experience with them has been excellent.

We have been pleased with the effectiveness of the service.  We have been even more pleased with our technician, Ricky, who is extremely courteous.  I have not been well and he has been very considerate in communicating with me without taking too much time to do so and accommodating when the scheduled service date did not work for me.

ABC always emails reminders of upcoming service dates.  On occasions when I have had to speak with the office staff they have been very polite and helpful.

unknown

Eduardo was our technician.  He called before coming and gave us an estimated arrival time.  He was very courteous and professional.  He reset the traps, added a few new ones and did a thorough inspection of the attic, the exterior walls and the roof.  He found and resealed a fresh entry point under some shingles.  He suggested and scheduled a revisit to look at the traps and any new issues.  ABC has a great employee.