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YesWarranties
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Reviews
4.213 Reviews
Showing 1-13 of 13 reviews
Sunshine W.
08/2015
sunrooms
 + -1 moreunknown
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Yes, I recommend this pro
Carol A.
06/2015
sunrooms
 + -1 more.
Description of Work: Provided a solara lattice patio cover
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$5,300
Cal B.
08/2014
sunrooms
 + -1 moreWe hired them to do our patio in 2006 when we moved in our house. We were pleased with their workmanship so we decided to have them extend the patio cover another 12'. So far we are very happy. The salesman, Felix is very knowledgeable and they had the job complete in just a day.
Description of Work: Extended Our patio
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$3,000
ARLIS D.
07/2014
sunrooms
 + -1 moreunknown
Description of Work: They handled all the paper work with HOA.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Michael S.
07/2014
siding, sunrooms
 + 0 moreunknown
Description of Work: We got an adjustable patio cover. The cover is very nice but working with 21st Century was bumpy right from the beginning: |I scheduled an appointment but nobody came. I looked for an other provider but couldn't find any trustworthy, so I called again. They apologized and explaind, that they had forgotten to put it in the calendar - OK, things like that can happen. |When their salesman came a week later, he was very professional and friendly, he was punctual ... but the price was shocking and he knew that. He put a lot of pressure on a sameday decission and we had to make some changes, so even we paid a lot of money, we didn't get what we originally wanted. |The paperwork for the HOA was done fast and we got an OK pretty fast, too. I immideately let 21st Century know about it, so they could order the material ... and then I didn't hear from them for weeks. I eventually got impatient, becaues I wanted the cover installed before our vacation (which they knew about) and called. The let me know, that we have been scheduled for the end of the next week - so I got to know about it like 8 days in andvance. I asked them to let me know if anything changes about that. So since I didn't get any call, I asumed that nothing had changed. I called the evenign before, to find out what time I could expect the workers, but she couldn't tell me because the person with the schedule was on the road. She promised to call me back later. I didn't get any call from her. The next morning I waited until 9:30 and since nobody came, I called their office again. This time she told me, that her husband (with the schedule) had arrived so late at night, she didn't want to call me that late. Seems that they have no cellphone to call each other on the road? However, I asked, what time they would come since they were not here, yet, and she told me, that there has been rainfall in the North of Houston for a couple of days, so they are delayed with their work. She hadn't mentioned this berfore, what a surprise! So after all, we were not talking about the time but about what day they would come! But she never made that clear. Since I took time off to be here for the installation of the patio cover, I of cause felt upset and mentioned that. What happened next, was so unprofessional, I have never experienced something like that ever before! It was like talking to a teenager: She was backtalking and acusung me that I do not understand that rainfall can lead to delays etc.! Well, I do perfectly understand that rain can mess with a schedule but I cannot understand, that the company doesn't value my time and let me know about the delay asap. Every time it was me, who had called them. Confronted with that fact, she just replied that she would have called me but it just happened that I called her first. |So the whole comunication process was very difficult and unprofessional. |They eventually came and they did a good job at installing the patio cover, they even worked on a Sunday. |The cover is really nice and works pretty well. It's just that when it is closed, it is supposed to keep the rain out, but it doesn't do the trick. Since they cut the rain gutter from our roof to install the patio cover, all the water from our roof just goes onto the sunroof, which has it's own rain gutter but it is too much water to hold it in there, so the rain splashes down to the furniture and everything else. | |I wouldn't recommend this company to my friends. For this amount of money I want to be treated respectfully from a company, I think that isn't asked for too much.
| Rating Category | Rating out of 5 |
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$19,000
Shannon P.
06/2014
sunrooms
 + -1 moreThey do marketing technique and they worked with me. They're a little laity of the half.
Description of Work: 21st Century Sunrooms, Inc. provided me a sunrooms & patio enclosure remodeling service.
| Rating Category | Rating out of 5 |
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| value | |
| professionalism | |
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$10,000
Helen C.
03/2014
siding
 + -1 moreI'm very pleased with the results.
Description of Work: Screed in my patio. Workers arrived at 7:30 am, went right to work. They even continued working as they were eating lunch. When they finished installing screens and doors they then put up my solar shades and ceiling fan. The area where they were cutting was cleaned and all trash hauled away.
| Rating Category | Rating out of 5 |
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| quality | |
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Yes, I recommend this pro
$2,300
Emily D.
09/2013
sunrooms, stamped concrete
 + 0 moreGreat. Working with the sales consultant - we got what he described. Timing and all steps were explained by Brent the owner. All the guys who came to do the work arrived on time, were courteous and professional and did the job well ! We are very happy with the result.
Description of Work: They were the general contractor for installation of an adjustable patio cover, removal of two small decks and concrete overlay. From the first interaction with Felix, the sales consultant, to the last interaction with the guys who put the final post in on the patio and including Brent, the owner, all was done in a professional and thorough manner.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$19,000
Ken L.
06/2013
replacement windows, sunrooms
 + 0 moreThe representative from 21st Century spent about an hour reviewing the patio renovation work I wanted done. We discussed at lenth the various components of work, and the process and materials to be used. He took measurements and showed me examples of like work 21st century has done. He left with a promise to provide the cost estimates within a couple of days. After a week, I sent an email asking when I could expect his estimate. It's now been 10 days and I still have received neither the cost estimate nor the courtesy of a response to my follow up email. Subsequent to the posting above on 6/5/13, I was contacted by phone by a representive from 21st Century on 6/18/13. He apologized for the company's delayed action in providing an estimate. He and the president of the company made another site visit and promptly provided their estimate for the work on the same day. I have upgraded my previous rating in recognition of their latest efforts.
Description of Work: Survey of work only.
| Rating Category | Rating out of 5 |
|---|---|
| responsiveness |
Yes, I recommend this pro
$26,000
william O.
08/2011
stamped concrete
 + -1 moreWe were satisfied with the services, they were the only ones who could meet our time frames.
Description of Work: 21st Sunrooms INC did some concrete installation.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Christopher M.
03/2011
replacement windows
 + -1 moreThe work originally started in 2003 when they installed the windows. They guaranteed their work, but four of the windows needed to be replaced and that work started in July 2010. They had to come back to warrantee their work. The windows only cost $300, but it probably cost me $1000 in my time and effort. I was the one who had to call and remind them over and over that they still had not repaired the windows. I have spent hours and weeks and months on the phone. In fact, I might have to do this every week to call them because it still isn't done. He came in July 2010 and measured three windows and left. Then, in October 2010, after several follow-ups, he asked us to read the numbers on the windows. He was not able to find our records and couldn't find the company that he had ordered the windows from in 2003. Therefore, he was having trouble trying to track down how to warrantee the work. We read the labels that were in the windows in October 2010 and I then produced window warrantee paperwork that he had sent us in 2003. He was then able to use that information to figure out what company he bought the windows from to install here. He himself had no record of us as the customer. This was the second time we used him since he had put 19 windows in our previous home. We were a repeat customer of his and so satisfied that we had him come back to our second home to put new windows. He then showed up in January 2011 after multiple calls and threats and replaced two windows. He was not following up at all and there was always an excuse. Then, when the laborers showed up to put the windows in, we found that one of the glasses that he had ordered for the windows was the wrong size. So he couldn't replace one of the three. The fourth window did not need the glass to be replaced. It was actually the track that was broken and it doesn't go up and down. The contractor re-measured the window for which the glass size was wrong and told us that he would order the glass and also fix the track of the fourth window. There has been no response ever since. We have called several times but there have been no return calls. Then he called and gave us some more excuses, but it came down to the fact that they had never ordered the glass again. His workers had to come out and take measurements again so that they could order the glass. He came and replaced the glass for the third window three weeks ago but the fourth window with the track issue is yet to be fixed. There has been no response, no phone calls, nothing, but they have sent me an invoice recently for the labor charges. I will not use them again.
Description of Work: 21st Century Siding & Windows have installed windows in my home.
| Rating Category | Rating out of 5 |
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$300
ANDREA N.
05/2009
siding
 + -1 moreThey were very good. They explained everything and explained the different types of windows. They were here on time and knew we were under a deadline, and they got it done in time.
Description of Work: They did all new siding and windows for us last year.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$38,000
DIANE D.
04/2004
siding
 + -1 moreTHE WHOLE GROUP OF PEOPLE WAS VERY NICE, ON TIME AND CLEANED UP AFTER THEMSELVES.
Description of Work: THEY PUT VINYL SIDING ON THE HOUSE AND REPLACED THE COLUMNS ON THE HOUSE.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$12,600
Contact information
19515 Tomball Pkwy, Houston, TX 77070
www.21stcenturysunrooms.comService hours
Monday:
8:00 AM - 6:00 PMTuesday:
8:00 AM - 6:00 PMSaturday:
9:00 AM - 5:00 PMLicensing
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Sunrooms and Patio Enclosures,
Siding,
Decorative Concrete,
Windows
FAQ
21st Century Sunrooms, Inc. is currently rated 4.2 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 5:00 PM
21st Century Sunrooms, Inc. accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, 21st Century Sunrooms, Inc. offers free project estimates.
No, 21st Century Sunrooms, Inc. does not offer eco-friendly accreditations.
No, 21st Century Sunrooms, Inc. does not offer a senior discount.
No, 21st Century Sunrooms, Inc. does not offer emergency services.
Yes, 21st Century Sunrooms, Inc. offers warranties.
21st Century Sunrooms, Inc. offers the following services: Adjustable Patio Covers, Sun Rooms, Screen Rooms, Patio Enclosures, Lattice Shade Arbors, Pergolas, Replacement Windows, Concrete Overlay and Concrete.
Contact information
19515 Tomball Pkwy, Houston, TX 77070
www.21stcenturysunrooms.comService hours
Monday:
8:00 AM - 6:00 PMTuesday:
8:00 AM - 6:00 PMSaturday:
9:00 AM - 5:00 PM