Pools and Spas By Miguel

Miguel was very knowledgable and worked with us on several issues

We selected Francy's because they offered a 10-year warranty and Miguel eventually stood by it because we had to address a couple of major issues after work was completed. Our project began mid-October 2014 and was finally finished mid-February 2016. The project began with a demo of the existing plaster and this is a job that owner Miguel and crew did and it was done right. We had every reason to believe that we would be getting a first-rate job. The job ended with Miguel and crew replacing all the coping around the pool and it was also done right. Yet just about everything in between left much to be desired and the supervision of sub-contractors was very loose. At one point I was advised by Leo, our contractor, that we "just had to trust" the sub-contractors to do their jobs appropriately. Not as far as I'm concerned! What are contractors getting paid for? To his credit, when Miguel witnessed the unacceptable workmanship he did not balk at agreeing to make it right. Because of this, we are offering our recommendation. I would advise anyone considering this company or any other company to make your expectations known about how you want your project to be supervised and how you will be consulted and involved before a job is approved and sub-contractors are released. While certainly not true of all sub-contractors, there are far too many out there who are only interested in how quickly they can get in and out and still get paid. While we experienced frustration and some disrespect of our property during the process, we are thankful that Miguel is a man of his word and finally made things right. I instinctively trusted him and I was happy to discover that this faith had not been misplaced. As for the final result, we can only say that it is acceptable - not great, and not what we expected. It is probably unrealistic to expect everything to turn out perfectly and I have little doubt that we were viewed as "nit-pickers" and high-maintenance customers. However, we had to empty our pool twice at our own expense to address plaster issues, had to pay another electrician out of pocket to fix problems, have to live with wavy steps and crooked toe tiles, had to put in hours of brushing ourselves to fix problems with the plaster, have to live with "etched" plaster which will likely age prematurely caused by not one but two acid washes, had to pay out-of-pocket for unwanted material upgrades because of supply issues, etc. etc. Any way you look at it, your pool remodel is going to be expensive and as the pool owner it is you, not the contractor, who will have to live with the results and who will have to appropriate the cash. Consequently, you have not only the right, but the duty to ensure that your money is being spent appropriately and that you are getting what you paid for. Rather than hiring different companies to do different aspects of the job, we decided to go with Francy's to do it all. We thought that by doing so,

Will not stand behind the work they perform and you never know what days they will show up to work after they get started with the remodel.

Very responsive to my questions and they explained each step of the process.

They are just awesome!

The repairs exceeded my expectations for a very reasonable price.

They were very nice and professional. They came right out and there were no problems.

Miguel was a pleasure to work with, very professional and trustworthy. Both the tile crew and plaster crews came when they were scheduled and did an excellent job. We are confident they will stand behind the job if there are any problems in the future.

Great price and great service.

Called Miguel on Monday afternoon and he showed up Tuesday morning. He replaced both computer boards on the heater, checked my chlorine T15 and the rest of the system. Very fair price and excellent service. He will be my go to guy for future repairs. Thanks Richard A. Brown

Miguel was on time, gave me a good price, was very experienced, gave me an an extended warranty,and he was very professional. I am going to hire him for additional work. He deserves all the praise that I can give.

Miguel was an absolute wizard. He had to replace a 40 year old inground pool light which didn't come out easily. he came up with a solution and got the new led light installed perfectly. Top notch work and I highly recommend Francy's for all your pool needs.

Good Job

Very professional and a job well done.

Did not fix the issue, had to hire another company to complete the repairs.

Very friendly, hard working, cleaned up after the job was done.

Honest and caring.

Miguel did the work and seemed to be very knowledgeable. He was also my first contact when i began looking for someone to do the job. I talked to 3 or 4 other companies but felt most comfortable with Francy's Pool service. I would hire them again for additional work.