Granite & Tile Outlet II

The project lasted over a period of about two years.  All of the sales staff and installers were extremely professional and easy to work with.  Any imperfections were quickly fixed to our satisfaction.  We would highly recommend Granite and Tile to our neighbors.

This company was great! David did a good job coordinating the contractors and putting together the estimates. They came out and build the fram on a Wednesday and by the following Monday evening the granite was installed! Lowes and Home Depot were quoting a 4-5 week lead time, but David got it done in less than a week! They came out the next day and installed the back splash. We will definitely use them again when we are ready to upgrade our bathrooms. We had them install New Venetian Gold Granite.

Did this on time and within the estimate. Made the bathroom look much better. I would definitely call them again.

It was excellent. We asked them to finish in one day and they did by staying until 11 PM. The fireplace was a challange and we knew that, because it was already tiled. They had to install on top of that and made it look beautiful. The granite we picked was Juparana Bordeaux, which has a lot of movement in it, so templating and matching was important. They did a superb job in that.

Final outcome was very good. But they need to improve on customer communication and responsiveness, and attention to incidental details.  James was our sales rep but we never heard from him again after we signed the contract.  Their granite person would take  two to three days to return calls.  We had no idea how much dust the tile repair would generate.  if they had told us ahead of time , we would have covered furniture and cleared off shelves. Instead, we had to spend a lot of time vacuuming furniture and dusting individual items that were on our shelves.  Actually, I think that the tile people could have done a better job of containing the dust, but we've never had work like this done before, so what they did may be standard.  
Other issues:  The people who installed the back splash didn't reset the electrical outlets, so we had to call them back.  The sink connection sprung a leak the first night, so the plumber had to come back the next day to fix it.  The bathroom tile installers didn't reconnect the toilet properly so the connection started leaking.  They came out again, and still didn't get it right..  I finally called my own plumber who replaced the flexible tubing that connects the toilet to the wall.  Granite and Tile agreed to deduct the cost from my final bill.
On the plus side, the cabinet person they use does excellent work as does the company they use to clean and seal the grout, and the granite and tile look good.

I won't use them again. My sister and all her neighbors used them and they did a wonderful job of tiling. The first group that came out here said that my floor was not leveled. Before I know it, they poured a layer of concrete on my floor. They didn't bother to tell me that they spent $1000 in concrete plus what it cost to put it down. I wasn't happy with that which I refuse to pay for. Then they put in the tile. I got up in the middle of the night to look at it. You literally could trip on it. It wasn't leveled. The next morning I asked them to take it up, they said that they couldn't without breaking the tiles. When the store opened I called. About 5 minute later they were taking up the tile. I said "I thought you couldn't do that". They said "Well we can do it, we'll just break a couple of them". The guy who runs the store called and yell at them.  They said that the reason was that my dogs walked over them which was not true. They finally admitted that they didn't set them in right. So they take it all up and come back the next day to do it again. They did the same thing. I just said that I couldn't let them do this and that they needed to stop. I called the store and said that I couldn't let them lay this tile because they were doing a horrible job. He said that he would send another crew. That was on Wednesday and on Friday morning he was going to send me another crew. He called and said "I think there was something wrong with these tiles". He said that they brought him 4 of the tiles. This ticked me off because they didn't ask me if they could take 4 of my tiles. I said "Obviously they searched to find one that were bad because they're not". So he said that he was going to send the other guys out there. So he sent the other guys out here and they did a wonderful job. I couldn't ask for a better job in the end. What I had to go through to get it was ridiculous though. Since they laid that concrete, my refrigerator no longer fits under my cabinets. My dish washer is to this day still in my garage. I have 2 doors that drag and scrap the tile I just laid because they raised the floor so much that the door won't shut.

No problems, tear out and replace went well.  Workers cleaned up each day, laid paper from the door to the bathroom.  Very prof.  Had some good ideas that were included. Price was a little high, but the work was done very well.  Would use them again.

It is a very nice service. They had the best price. We would definitely use them again.

My experience with them was excellent. They did the job quickly. They did quality work. They cleaned up very nicely and there wasn’t any scrap around. The price was pretty good. The quality, punctuality, dependability and their cost were some of the qualities I would recommend about this company.

They are they hammering at this right moment. I will be spending about $4000 or a little over on that service and I think that it is very good. I have only had good experience so far. They have shown up when they were supposed to and so far they have been very courteous and covered most of the areas that have to be covered with plastic. I feel that they are very knowledgeable.

Estimate the lowest of 5. Trevor was timely and involved in each step. The crew was professional at each phase from tearout to template to grout. Excellant job done quickly with little mess. Sing their praises to all who comment that my kitchen belongs in a magazine.

Very well. Took out the existing shower, Redid and expanded shower, redid jacuzzi surround and removed and replaced the floor, with Tavertine and tile accents. The workers who came were outstanding, put done paper so as to not track things onto the carpet, cleaned up at the end of each day. Had great ideas on how to make improvements. Came out better than expected. Great installers. Price, not the lowest or highest. Fair. Work was first class. would use again.

I had a good experience with them. I hired them because of Angie's List reviews and price. They did great, superior work at a really great price. They did a beautiful, terrific job. They were very quick. They had someone out the day after I called. I got to go to Dallas and custom pick out the slab myself, and I still got the same great price. I would have paid double anywhere else. They would be the first person I call, if I needed any work done like this again.

They were very nice and gave us an estimate. However, there were several items that we wanted to have done that they did not do. That is why we didn’t use them.

They provide a great price for a good quality product. The installation was done wonderfully, they have their own installers. We have been very impressed with them.

They have done a great job. They started the work in the last week. They made sure that we were very happy. They are doing the backsplash today. The quality of their work so far is great.

What a great experience! Adam and his staff helped us through every phase with patience and concern. They are awesome to work with. The job went in without a hitch, and the installers actually did some custom touches that weren't even in the order. We could not be happier! On time, polite, respectful, helpful, creative, understanding, and very fairly priced. We had shopped around for quite some time, when a friend mentioned Adam at Granite & Tile Outlet. Higher quality products and service for less money is what he promised and that is what he delivered. Its like getting the Hilton quality for the Motel 6 price-a no-brainer. We will use them on anything they can help with.