STACY FURNITURE

I purchased a sofa and chair in May, 2014. The buttons of the tufted cushions began popping off. I had purchased a warranty package and I called them first. I was told that the construction of the sofa was not covered. They cover stains. I was instructed to call Stacy's since the sofa was still under warranty. I did. I was asked to send pictures. I did. I did not hear from them. I called and asked if they had received my email. They said no. I asked for an email with their email. It was sent and it was the same one. Once I made the pictures, I noticed a large stain on the underside of one of the cushions. Apparently, it had been turned over by one of the children that plays at my house or by my granddaughter. I again contacted the warranty people. Since I could not verify when the stain was made, it was not covered. I paid to have my sofa professionally cleaned. In the mean time, my husband contacted them. Bingo! Male voice and he got a response. He then contacted the manufacturer. He was assured that new cushions would be sent. Yesterday, I received an email from Stacy's telling me the manufacturer would not send new cushions because of the stain. This morning, my husband physically took the cushions to Stacy's. He was told they would fix the cushions. He first has to contact the insurance company that covers the warranty package from Guardian Protection. Once he talks to them, he has to again physically take the cushions to the store for repair. We have had a tufted chair from Ethan Allen for many years and never lost a button. We have a chair from Haverty's that's tufted and it has done beautifully. Stacy's did not stand behind their product. The warranty they sell is worthless. I'm sure Stacy's will respond to this. I will be happy to show my cushions to anyone.

the product did not last. They did not stand behind it or honor the warranty.

The sales person was friendly ... not to pushy and very professional and a pleasure to work with. When the couch was delivered on time I did not notice until the delivery people had left but the reclining mechanism was misaligned on both sides. When I notified Stacy's, they sent out their repair guy to take a look and see if he could fix it. He took pictures of the reclining frame and told me they would order a new frame for the couch. Long story short, I did not want to wait for a new frame and called Customer Support and asked for a supervisor. I talked with Steve Manning and explained the situation to him. He offered me a new replacement couch from their warehouse. I asked him if I could go inspect it before delivering it to me to make sure it was not like the first couch that I had received. He set it up and I drove to the warehouse. They had it unboxed and ready for me to look at. It was perfect and delivered in 2 days. The way Steve handled this made me a very satisfied customer. I will purchase furniture from them again.

We looked all over for the right recliner. They guy carried the chair down the road to get it to us. The truck was too big for the road. They went above and beyond.

THE STACY DELIVERY MEN WERE EFFICIENT. THEY WERE VERY FRIENDLY. I HIGHLY RECOMMEND THEM.