Services we offer
FURNITURE SALES
Reviews
4.04 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 25% |
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Showing 1-4 of 4 reviews
Christy M.
Mar 2015
Furniture - Sales
I purchased a sofa and chair in May, 2014. The buttons of the tufted cushions began popping off. I had purchased a warranty package and I called them first. I was told that the construction of the sofa was not covered. They cover stains. I was instructed to call Stacy's since the sofa was still under warranty. I did. I was asked to send pictures. I did. I did not hear from them. I called and asked if they had received my email. They said no. I asked for an email with their email. It was sent and it was the same one.
Once I made the pictures, I noticed a large stain on the underside of one of the cushions. Apparently, it had been turned over by one of the children that plays at my house or by my granddaughter. I again contacted the warranty people. Since I could not verify when the stain was made, it was not covered.
I paid to have my sofa professionally cleaned.
In the mean time, my husband contacted them. Bingo! Male voice and he got a response. He then contacted the manufacturer. He was assured that new cushions would be sent.
Yesterday, I received an email from Stacy's telling me the manufacturer would not send new cushions because of the stain.
This morning, my husband physically took the cushions to Stacy's. He was told they would fix the cushions. He first has to contact the insurance company that covers the warranty package from Guardian Protection. Once he talks to them, he has to again physically take the cushions to the store for repair.
We have had a tufted chair from Ethan Allen for many years and never lost a button. We have a chair from Haverty's that's tufted and it has done beautifully.
Stacy's did not stand behind their product. The warranty they sell is worthless.
I'm sure Stacy's will respond to this. I will be happy to show my cushions to anyone.
Once I made the pictures, I noticed a large stain on the underside of one of the cushions. Apparently, it had been turned over by one of the children that plays at my house or by my granddaughter. I again contacted the warranty people. Since I could not verify when the stain was made, it was not covered.
I paid to have my sofa professionally cleaned.
In the mean time, my husband contacted them. Bingo! Male voice and he got a response. He then contacted the manufacturer. He was assured that new cushions would be sent.
Yesterday, I received an email from Stacy's telling me the manufacturer would not send new cushions because of the stain.
This morning, my husband physically took the cushions to Stacy's. He was told they would fix the cushions. He first has to contact the insurance company that covers the warranty package from Guardian Protection. Once he talks to them, he has to again physically take the cushions to the store for repair.
We have had a tufted chair from Ethan Allen for many years and never lost a button. We have a chair from Haverty's that's tufted and it has done beautifully.
Stacy's did not stand behind their product. The warranty they sell is worthless.
I'm sure Stacy's will respond to this. I will be happy to show my cushions to anyone.
Jeff C.
Aug 2014
Furniture - Sales
the product did not last. They did not stand behind it or honor the warranty.
Response from STACY FURNITURE
"We are unable to offer a refund or any monetary compensation on merchandise that you have owned, moved to a new home & used for 5+ years. Original date of purchase: May 2009 Original delivery: May 2009 [member address removed] Original report of “abnormal wear” December 2011 {1 year limited warranty on the leather cover and all exterior components expired May 2010} Advised customer that cover warranty had expired 19 months ago Customer requests our assistance to get sofa to back porch so she can have moved to new home : July 2012 – no complaints or dissatisfaction mentioned at this time. Customer send email of disappointment: May 2014 6/19/14: I have reviewed the records and notes surrounding the sofa you received in May 2009. In reference to your comment below that “after a few months” you noticed abnormal wear, unfortunately this was not reported to us until December 2011 (31 months after delivery). At that time, we forwarded the photos you sent us to the manufacturer for review (even though the leather portion of the warranty had already expired). They advised that your items of concern were neither warranty issues or manufacturer’s defects, but were the result of “abuse” by the dog in your home (which you confirmed by email to us in March 2012 stating that your dog may have chewed the manufacturer tags off of your furniture). We next heard from you in July 2012 (38 months after original delivery) requesting our assistance in getting this oversized sofa out of your home to your back patio, so that you could have it moved to your new home. As an accomodation, we provided this service for you at no charge – at which time there was no mention of dissatisfaction with us or our service. May 28, 2014, almost 2 years after our last communication from you (5 years after original delivery) we are in receipt of your current statement of disappointment. We do support the factory warranties on the products that we well; however, no store or manufacturer warrants against cosmetic damage caused by pets in your home or normal wear & tear. The extended warranty that you purchased would have covered the cleaning of anything you eat/drink or human or pet bodily fluids – again, this did not cover being chewed on or scratched by a pet. Sincerely, Stacy Furniture"
Mary D.
May 2014
Furniture - Sales
The sales person was friendly ... not to pushy and very professional and a pleasure to work with.
When the couch was delivered on time I did not notice until the delivery people had left but the reclining mechanism was misaligned on both sides.
When I notified Stacy's, they sent out their repair guy to take a look and see if he could fix it. He took pictures of the reclining frame and told me they would order a new frame for the couch.
Long story short, I did not want to wait for a new frame and called Customer Support and asked for a supervisor. I talked with Steve Manning and explained the situation to him. He offered me a new replacement couch from their warehouse. I asked him if I could go inspect it before delivering it to me to make sure it was not like the first couch that I had received. He set it up and I drove to the warehouse. They had it unboxed and ready for me to look at. It was perfect and delivered in 2 days.
The way Steve handled this made me a very satisfied customer. I will purchase furniture from them again.
When the couch was delivered on time I did not notice until the delivery people had left but the reclining mechanism was misaligned on both sides.
When I notified Stacy's, they sent out their repair guy to take a look and see if he could fix it. He took pictures of the reclining frame and told me they would order a new frame for the couch.
Long story short, I did not want to wait for a new frame and called Customer Support and asked for a supervisor. I talked with Steve Manning and explained the situation to him. He offered me a new replacement couch from their warehouse. I asked him if I could go inspect it before delivering it to me to make sure it was not like the first couch that I had received. He set it up and I drove to the warehouse. They had it unboxed and ready for me to look at. It was perfect and delivered in 2 days.
The way Steve handled this made me a very satisfied customer. I will purchase furniture from them again.
Sandra T.
May 2009
Furniture - Sales
We looked all over for the right recliner. They guy carried the chair down the road to get it to us. The truck was too big for the road. They went above and beyond.
JEANY R.
Nov 2004
Furniture - Sales
THE STACY DELIVERY MEN WERE EFFICIENT. THEY WERE VERY FRIENDLY. I HIGHLY RECOMMEND THEM.
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FAQ
STACY FURNITURE is currently rated 4.0 overall out of 5.
No, STACY FURNITURE does not offer free project estimates.
No, STACY FURNITURE does not offer eco-friendly accreditations.
No, STACY FURNITURE does not offer a senior discount.
No, STACY FURNITURE does not offer emergency services.
No, STACY FURNITURE does not offer warranties.
STACY FURNITURE offers the following services: FURNITURE SALES