Appliance Express

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I could not have been happier with this process. Appliance repair has to be one of the most frustrating things a homeowner faces. Appliance Express changed that for us. First I contacted the vendor, Kiva Kitchen and Bath,  where we purchased the washer.  Kiva contacted Whirlpool who approved the repair as a service call.  Kiva then contacted Appliance Express.  Since this was a warranty service call, Appliance Express contacted me to set up an appointment.  We discussed what might be the problem and we scheduled the appointment.  I received an automated telephone call the day before reminding me of the appointment.  Daniel called before heading over and arrived within the scheduled time.  He put booties over his shoes before walking into our home.  One look at the back of our washer with the water running and Daniel knew what the problem was.  He also looked at the washer run a cycle and determined it was not properly balanced and made the appropriate adjustments.   Daniel will be back next week to replace the defective parts.  The telephone scheduler and Daniel are extremely professional.  While the address for Appliance Express is in Georgetown, do not let that concern you.   They cast a wide net for their service area, we live in south Austin. 

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After I had my brand new Electric Self-Cleaning Whirlpool wall oven only 10 days, the oven door "fogged" up between the glass panels of the door.  I called Whirlpool, as it is still on warranty, and they dispatched Appliance Express to check it out.  Upon prompt arrival, they placed booties on their shoes so as to not track in mud; they wore crisp, clean company clothing, were very polite and impressively knowledgeable.  John, the lead man, explained clearly what had caused the fogging in the oven door.  Terry made a follow-up call after the visit to see how it went.  I will DEFINITELY use this company again!!  They were very professional.

My wife handled the scheduling, as she's usually home. No issues.
The tech showed up at the scheduled time. I came home from work to ask questions. He was almost done by the time I got home (~25 mins).
My wife described the symptoms we'd observed, and he was quickly able to narrow down the problem to one likely culprit. He opened up the back and found that was indeed the failure: A small Y fitting on the water feed line. He said the fitting is rather fragile, and he's seen this failure before.
He said he could order the factory part - which would take a week, or just bypass it using a loop of hose, which made sense to me. That's what he did, and it works perfectly.
He was perfectly willing to answer my many questions, and discuss options for repair. He was young and said he was fairly new, but he seemed quite knowledgable and competent to me.
I am extremely satisfied with the service I got.

We purchased a lease to own washer from Aaron's and there was a problem with the washer. When we called Aaron's to tell them, they contacted this provider to look at it for the warranty. The complaint was that I am having trouble with my WASHER tearing up my clothes. When he came out to look at it, I was letting him know that the washer has been tearing up my clothes. He was not really listening to me as I was talking. I let him know that I am very particular when I wash my family's clothes and I explained to him that I take the time to turn all of my clothes except our socks inside-out as I put them in the washer, and then I turn them right-side out before I place them in the dryer. I do this out of necessity because of the special needs of my family and most clothes one of my sons owns have very specific and special care instructions. I can currently only wash on the "hand wash" cycle so my clothes will not tear up, but I have these other options on my machine that do not work properly and I need to use these cycles especially the power wash to wash my clothes due to the activity my son does. The service technician NEVER even took the time to turn on my washer and see what was going on with it. After DISREGARDING EVERYTHING THAT I SAID AND NOT TURNING ON MY WASHER, he HAD THE NERVE to report to the warranty company that HE THINKS it was my dryer that was tearing up my clothes. The dryer that he didn't even ask my permission to touch!!!  Again without ever asking how I KNOW for sure that it is my washer. He went on to tell me that when you have clothes that have a draw string on them, they can get caught and tear up. Which I can understand, but it is not a typical pair of shorts with a draw string that is torn up, it is all types of our clothes that I wash, including some socks that I have been purchasing for years, that have never torn up in the past as well as brand new, just purchased items that NEVER EVEN MADE IT INTO THE DRYER.

I told the guy all of this yet he chose to simply WITHOUT ANY JUSTIFICATION IGNORE EVERYTHING I TOLD HIM AND THE DAMAGED ITEMS I SHOWED HIM. 

I feel that by completely IGNORING what I said, by NEVER even attempting to TURN ON my washer, and by NEVER even attempting to see if he could duplicate my issue this serviceman DID NOT come out and DO THE JOB HE WAS SUPPOSED TO DO, ESPECIALLY since HE NEVER EVEN TURNED ON my washer.  YET he had the audacity to tell Whirlpool in his opinion the problem is my dryer!!!!  In essence this serviceman told my rental company and Whirlpool Warranty  that I am a liar since he completely ignored the FACT that my clothes were damaged when the came out of my MAYTAG WASHER AND DIDN'T MAKE IT INTO THE DRYER!!!

MY CLOTHES WERE DAMAGED BY MY WASHER!!!! MY WASHER THAT IS STILL UNDER WARRANTY AND AS OF YET NOT BEING SERVICED AS IT SHOULD BE! 

I HOLD THIS SERVICEMAN RESPONSIBLE AND ACCOUNTABLE FOR HIS ACTIONS AND STATEMENTS BLATANTLY DISREGARD FOR ME AS A CONSUMER AND CUSTOMER!!!

Then ALL he left me with when he left was a business card asking me to write up a review on a online review site, i.e., Angie's List.

WELL HERE IT IS IN A NUTSHELL;

BASED ON MY EXPERIENCE WITH THIS COMPANY ON DECEMBER 12, 2013, I WOULD ONLY NOT RECOMMEND THEM TO MY WORST ENEMY!!!

ABSOLUTELY DESPICABLE BEHAVIOR!

The problem was that the machine wouldn't drain water.  After googling the problem, I found four possible causes:  clogged drain hose, broken lid switch, clogged or broken pump, and worn-out belt.   I sucked out the water with a wet/dry shop vac (very handy to have!) and determined that the hose wasn't clogged. 
I went to the Whirlpool website for more info.  I used the Whirlpool website to schedule an appointment with an authorized technician.  The technician came when scheduled, checked out the machine and determined the lid switch was shot.  He also said the agitator wasn't working correctly.  He did a very good job explaining the problems. 
He gave me an estimate, showing me the prices in his notebook and computer.  He fixed everything quickly.  He asked for some household cleaner so he could clean some of the gunk as long as the machine was apart.

They were quick, efficient, and on time.  They did a diagnostic, identified the issue, and made the repair.

Whirlpool put us in contact with them as our repair was a warranty repair.  I had worked with A&E before and was pleased so I was not sure what to expect from them.  The whole experience went smoothly.  A technician diagnosed the problem correctly and within a few days the part arrived and he was in and out quickly after repairing the dishwasher.  He provided a clear invoice with an explanation of what was to be corrected.  All and all very pleasant experience.

Arrived on time. Went to work and diagnosed the problem quickly. Had all necessary part on the truck. Was very professional and explained what was needed in detail. This was one of the best service calls I have experienced in the past few years. 

They checked on our dishwasher as part of our insurance with One Guard.  The technician  diagnosed the problem the first time.  It took two weeks for part to come in.  The first week after beginning appointment, the wrong part came in.  It took a week to wait for parts to come in.  After the first part was installed, the dishwasher still wasn't working.  A second part was ordered.  Again, a problem, a week later the part came in broke so had to reorder.  Finally the part was put in.  It works okay, but I am not confident it is working well.  The guy never really tested to see that it was functioning well.  He just put parts in.  This company may have done everything right, but I am not encouraged to try them again.  I'll look for someone else to try next time.

While I regret purchasing KitchenAid appliances, still I was not prepared for "you need a whole new kitchen refrigerator door - at a cost of more than $1,500".  I did ask a lot of questions about whether that was really the only solution.
I remained skeptical and the short story is after calling the KitchenAid people direct who were not very helpful, we decided to wait on any order of new parts or repair.
the guy's attitude was very dismissive of me, as he knew best and he told us we weren't doing a good job of cleaning the appliances (I am quite an "anal" cleaner).   He was just abrasive and not friendly. 
After he left, the next day or so he called to say he had forgotten to charge us an extra $45 for the 2nd appliance servicing.  
We did not return the call or pay them (I thought that was unprofessional as well).
So we got an extended warranty on the refrigerator, waited the 90 day "grace period", and are now back to seeing what can be done to get our refrigerator ice dispenser working again.  Using a different service company this time.

They were very punctual and professional. I was very happy with their service and my washing machine works well now.

My stove's manufacturer, Jenn Air, recommended Appliance Express (AE) as being qualified to repair my stove. So I called AE, and they sent a repair guy to diagnose the problem. After taking apart the burner, he said that he needed to order a new part for the control mechanism.  He reassembled the burner, and told me that the office would call me when the part came in.
No one ever called me.  I got busy with life and forgot about this stove repair for a few weeks, until one day I rediscovered the invoice.  So I called the company and inquired about my part.  The lady who answered the phone had no idea what I was talking about, so she just took my name and number and said she'd research the issue and then call me back.  Again, no one ever called me back, so a few days later I called them again.  This time the lady was able to tell me that my part was in (but no apology for never calling me back).  So we scheduled a second visit by the repair guy.
The repair guy came and took apart the burner again, and then spent a really long time struggling with the new part.  Finally, he said that the new part just wouldn't fit in the burner control mechanism.  He said that apparently he had been given the wrong part, so he reassembled the burner and told me the office would research the issue and then call me when they found the correct part.  At least he did not charge me for this fruitless repair visit.
Once again, no one ever called me.  Then one day, I am about to leave for school (literally one foot out the door) when I receive a phone call from the repair guy.  He is calling to verify that morning's service appointment.  Huh?  I did NOT schedule a repair visit for that day; I had to go to school.  I cancel that day's appointment, and tell him that I will call the office to reschedule, since apparently they have found the right part.  Later that night, I ask my family, but no one had talked with AE to set up that day's appointment.
Since I was very busy with school at that particular time, I didn't get around to calling AE back right away to reschedule.  Then one day, I come home and find the repair guy's business card wedged in my front door - "Sorry I missed you."  What?  Once again, he seemed to think that we had a repair visit scheduled for that day.  I don't know who at AE was setting up these random repair appointments, but they never asked me nor told me about them.
In all, I had 3 of these "phantom service appointments" (possibly more if the repair guy didn't leave a card?).  It was all very strange, very stressful, and very unprofessional.  I couldn't make a real service appointment with them because they wouldn't return my calls.  Finally, I just told my husband that I couldn't deal with them anymore.  He called them himself and stayed home from work to wait for the repair guy.  The repair guy fixed the on/off problem with the burner control knob, so my husband paid him.  When we tried to use that burner to cook later, we realized that it was now broken in a different way - it only had 2 heat settings, High and Low.  Useless.  As useless as the company that tried to repair it, but failed miserably - Appliance Express.

They came by and I had already told them what happened with the whirlpool appliance. I let them know what part they would need to fix it and the mechanic that came by looked at the washing machine for about 3 minutes and said that the timer needs to be replaced and then asked for the service fee. However, since I knew the part needed to be replaced it did not make sense for him to come out and tell me. It ended up being that I had to call the manager about coming back out and replacing the part and deducting the fee for the second service call.

They said they would call back and check on a part. They never did. They never returned my call or followed up with me They never finished the job.

The service went very well overall. They were quick, effective, and did a good job!

They were great overall! They provided good customer service and provided good suggestions on maintenance to avoid future repairs.

They were great to work with overall!

They provided excellent service overall. The first time the technician came out, he didn’t have the correct part. When he came out the second time, however, he acknowledged that he should’ve had that correct part initially, so he didn’t charge me for that second service call. He was knowledgeable, personable, and did a great job overall.

Their service was great and I have no complaints.

Overall, the experience went well. It was a simple repair, but they were good to work with!

The experience was good overall. I had no problems. They were knowledgeable and got the fridge repaired quickly.

The service was okay overall. The technician arrived on time, figured out what the problem was, and everything went well.

Overall, the service was good. They were a bit expensive, but the work they did was fine.