From the initial visit to the time the contract was terminated, the customer service was awful. I had brought in brides magazines illustrating flowers and I was told no over and over. When we asked for additional ideas, there would be delayed if no response.My mom was doing more work of looking up things than the florist. After asking numerous times, we never received a breakdown of the cost...which is important when working on a budget for a wedding. Again, all brides.....DO NOT use this florist!
Description of Work: I do not recommend this florist at all...they have terrible customer service. I initially wanted them to do the flowers for my wedding, however, after numerous attempts to email them and no response, I terminated the contracted. 3 months before the wedding, I still had not received a final quote on how much the flowers were going to be. After terminating the contract, the florist refused to give my deposit back. Their business practice is highly unethical and their lack of responsiveness and customer service is appalling. If you are planning to get married DO NOT call this place....they will tell you they cannot do anything that is listed in the bride magazines and will suggest carnations instead. It is amazing that one visit to another florist validated that I was using the wrong florist. I was very disappointed, especially in a shop that states that have been around for 25 years. They obviously are not interested in getting new clients as there service was awful.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$200
Response from A MATTER OF TASTE
After receiving the complaint we have several points that we would like to refute. In response to the accusation of a lack of response, we have records of a total of 11 emails received over the course of our employment form the customer as well as her mother. We also have a record of responses to every one of these emails. We are also open for business Monday through Friday from 9 to 5 for walk and phone assistance if they felt like they weren’t getting quick responses by email. They are correct in stating that we had not sent out a final bill. We had been in contact with both the bride and the bride’s mother determining several remaining details. The only time we received a request for a bill was on June 8th from the bride’s mother which was responded to on June 15th. In this response we stated that we needed more information about aisle markers that they were requesting in order to calculate an accurate price. We also stated that once we had that information I could give them the exact total that would be due before the wedding in three months. No response from either of them was ever received. We also had no contact from either party expressing their concern at not being able to obtain response or a bill at any time throughout working with them. We do require a deposit of 10% upon booking an event to secure our services. It is stated in our terms and conditions that we provide to every bride that this fee is required to book the date of an event and that it is credited to the account at the time of final payment. This customer was provided with this information and signed and dated it which states on the form that by signing the signee “acknowledges that they have read and agree to the terms and conditions presented…”. We require this fee for numerous reasons. When we book an event we have to we have to limit other events and work for that date as well as the days proceeding. Between the time the event is booked and it is paid for we spend significant time putting together the pricing, determining the designs for all the arrangements, calculating the number and types of flowers needed, and responding to correspondence from parties involved (emails, phone calls, additional consultations etc). In this particular case, we did sit with the bride’s mother for a second consultation in addition to the extensive email correspondence. We also provide numerous ideas and design details once an event is booked. Once we provide these, it would be easy for a consumer to take our information to a competitor. The deposit assures us that customers who book their events with us will be less likely to do this since they have an investment with us. Not being able to provide the designs the customer was seeking is inaccurate as well. There were several photos that were provided by the customer that we discouraged from proceeding with but we did not say we couldn’t provide them We have been in business for over 26 years in Georgetown and are very knowledgeable about which flowers and designs hold up in Texas heat for outdoor wedding. When we expressed our concern with their choices we also made several recommendations that would be more conducive to our environment and they decided not to proceed with their original choices. We are very sorry that the customer was unhappy with the services that we provided. In our 26 years of business we have never had any customer cancel with us after booking an vent. We truly enjoyed working with her and her mother and were unaware of any disappointment prior to being contacted with request of cancellation. However, we did provide the services that were requested of us and still had tree more months before the wedding to get any details finalized. The deposit is minimum compensation for the work we have done for this event already. We are very sorry that they customer was unhappy with the service that we provided. In our 26 years of business we have never had any customer cancel with us afterbooking an event. We truly enjoyed working with her and her mother and we were unaware of any disappointment prior to being contacted with request of cancellation. However, we did provide the services that were requested of us and still had three more months before the wedding to get any details finalized. The deposit is minimum compensation for the work we have done for this event already.
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Service Categories
Florists
FAQ
A MATTER OF TASTE is currently rated 1 overall out of 5.
No, A MATTER OF TASTE does not offer free project estimates.
No, A MATTER OF TASTE does not offer eco-friendly accreditations.
No, A MATTER OF TASTE does not offer a senior discount.
No, A MATTER OF TASTE does not offer emergency services.
