Dallas Best Remodeling

Awful experience. Do your research (carefully) before using this company. Full review at dallasbestremodeling.net I hired them replace broken attic stairs around the beginning of August. Tom (the owner) said that they had a hard time finding a ladder to fit my attic (they're available on homedepot.com for $200), but found one that was better than what was on his estimate so I'd have to pay an additional $100 (total $400); but he wasn't making a nickle on it. During installation, Tom mis-measured the trim and cut it wrong. He wanted me to add an additional $35 to my invoice because he couldn't take it back, and "this was money out of his pocket". I balked, he admitted this wasn't fair to me and for my sake, he'd eat the cost. There's a pretty noticeable gap between the stairs and ceiling. Not the worst thing in the world, but for $900 you want it to be right. Tom points at the crack and says "It came from the factory like that. You can't hold that against me! Sometimes they straighten out." If you *know* something's wrong with your work why would you say you're done? Why would you point out the defect to the customer and ask for payment?! I get that its my responsibility to make sure I'm happy before I pay, but they looked at this and said "This is acceptable. We're done. Pay us." And so, like an idiot, I paid... After installing the ladder, I complained about it not straightening out. They said they'd fix it. Almost every single time I made contact with them (which is hard), two weeks would go by where I wouldn't hear anything. I'd leave voice mails, but no return. *Angry* voice mails were returned with a flurry of excuses and empty promises. They were always super busy, the stair manufacturer wasn't being responsive, their inspection team hadn't looked at it yet, the stair manufacturer sent a replacement but it was bad, Tom had to go to Houston to repair a water main break (wth?), we'll have this done by 12/10. Finally, I gave up.

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