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Cornerstone Chem Dry

4.6(
157
)
Carpets or Rugs - Clean at Home, Tile: Ceramic and Porcelain - Install, Tile: Ceramic and Porcelain - Install,

About us

For more than 18 years, Cornerstone Chem Dry has been providing home and business owners with exceptional carpet cleaning services to the Dallas area. We don't just stop at carpets either! We are your complete solution for area rugs, upholstery, tile and grout cleanings as well. Our technicians are trained to deliver top quality service at an excellent value.

Business highlights

Emergency services offered
31 years of experience

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.6157 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
76%
4
15%
3
3%
2
2%
1
4%
Write a review
Showing 1-25 of 157 reviews
Ilze K.
Feb 2018
5.0
Yes, I recommend this pro
Excellent. Albert T. Called to tell me he was on the way; arrived at the beginning of the time range which I appreciated; vacuumed all areas first which is the only time either CHEMDRY company I have used for the past 30+ years has done that (but supposed to); and cleaned his machine’s underside when done, which assured me that when they arrive, the equipment is clean; was polite, friendly, and thorough!!! These are my goto folks for carpet cleaning!!
Response from

"Thank you so much for your wonderful review! I can't wait to share it with Albert and the rest of our technicians at our weekly training meeting! They love to hear comments from their clients. We look forward to cleaning for you again soon!"

Jamie M.
Jan 2018
2.0
I’ll attach the email send as feedback, as it sums up my experience. Note: the company requested feedback yet never responded to my email (below) afterwards. This was sent early December. Hi Erika, I appreciate your email following up regarding the service I received. Unfortunately, I did not feel that the sofa or the rug were cleaned properly. I mentioned my concerns to the technician and he politely told me that I would not see the results until the pieces dried. Fair enough. But the pieces of my sofa were different shades wet when I pointed out the concern and dried that way. I feel like they were wet but not cleaned and am unsure what actual product was used for cleaning. As for the rug, it was a tougher job as my daughter dropped bits of slime on it (which he wasn’t able to get out and I completely understand). The overall appearance was not much difference before and after though. I ran a quick errand before he started the rug and got home right after he left and it seemed to just be a wet rug. There was no apparent raking of combing of the pile... and when I used a plastic cleaning brush of my own, so much loose dirt immediately came up with very little effort. I called the tech to ask how he cleaned it and he mentioned the “gum” and stated that he tried to rake it but I’d need to vacuum it when it dries and it should fluff back up and that would also pull any loose dirt. (The vacuuming should have been done thoroughly before wetting, right?) It didn’t. And it was almost matted from being wet and dirty. I’ll attach a photo of my dirty brush just from the first few strokes. I ended up working a good bit more on it but feel like i could have skipped the service all together for these results. I would very much appreciate knowing what the next step would be. image1.jpeg
Response from

"[Member Name Removed], I am so sorry for your experience and the lack of responsiveness. I just went through every email we have received since November and for some reason your email is not in there. We have a 30 day guarantee and ALWAYS come back out to make the situation right which is exactly why we send out the satisfaction survey after EVERY job. We have been in business almost 25 years because of our commitment to outstanding customer service. I am sorry that technology failed us this time and we did not know of your concerns. As for rugs, they get a much better clean in our area rug cleaning facility then they can get in your home, as we can not do a deep clean of a rug on another surface due to possible damage/bleeding etc to the surface beneath. Of course cleaning in the shop, with our 10 step cleaning process is much more expensive and detailed of a process. My Office Manager, Sherry Leftwich will be calling you to address your concerns. Again, i am so sorry that we did not respond, as feedback is very important to us, good and bad as we are always open for opportunities for improvement. I hope that after Sherry talks to you and we send a Crew Leader out to take a look at your issues that we will so wow you that you will feel differently about Cornerstone Chem-Dry! Thanks for the opportunity to serve you. Erika"

K H.
Dec 2017
5.0
Yes, I recommend this pro
I was impressed with the results.
Response from

"Thanks so much for taking the time out to review us! We will share your comments with our techs at our weekly meeting! Jordan will be thrilled to hear you were pleased! We look forward to cleaning for you again soon! Erika Herman"

Joyce B.
Oct 2017
5.0
Yes, I recommend this pro
$10,000
They were very good. I don't know if they are franchised as I had this same company previously and they were horrible. They have the same name but maybe a different owner. This time they were very through. They got stains out and I didn't buy anything extra. They just cleaned. They did a good job. Much better than in the past so I am assuming by different owners.
Natasha R.
Sep 2017
5.0
Yes, I recommend this pro
He did a great job.
Response from

"Thank you so much for your great review and for taking the time out of your day to leave us your feedback! We will share your comments with Jordan at our meeting today! Thanks and have a great fall. We are here for you whenever you need our services! Erika Herman"

Julia W.
Aug 2017
5.0
Yes, I recommend this pro
$12,500
We had no problems at all.
Response from

"Thank you Ms. [Member Name Removed] for taking the time to leave us a review! We have appreciated your business over the years and will share your review with our team at our meeting today! Thanks, Erika Herman"

Donna H.
Jun 2017
5.0
Yes, I recommend this pro
This is the 2nd time I used Cornerstone. They are batting 2 for 2. On time. Quality service. Fair price. I recommend them.
Response from

"Thank you so much for taking the time to leave us such a great review! We appreciate you and your business and will share your remarks with our team at our meeting today! Thanks, Erika Herman"

Janice H.
Feb 2017
5.0
Yes, I recommend this pro
Tony is a very friendly guy and very informative. He really seems to know his stuff and does great work.
Response from

"Thank you for your review! Tony will be thrilled to hear this in our weekly training meeting. Our techs love your feedback! Have a great spring and we hope to clean for you again soon! Erika"

Willie H.
Feb 2017
5.0
Yes, I recommend this pro
$21,100
Tony did a great job.
Response from

"Thank you so much for the great review! We will definitely share it with Tony this week! It will make his day! Have a great spring and we look forward to cleaning for you again soon!"

Kimberly P.
Dec 2016
5.0
Yes, I recommend this pro
$28,700
I have used Cornerstone Chem Dry for 2-3 years. We have off-white carpet in all the bedrooms. Tony has done an excellent job every time. I would not use anyone else! This company cares about there customers.
Response from

"Thanks do much for taking the time ti review our services! We appreciate you and will share your comments with our staff! Have a great spring and we look forward to cleaning for you again soon!"

Elise M.
Nov 2016
5.0
Yes, I recommend this pro
Excellently. Tony, the technician was professional, on time, explained everything in advance and worked hard for 3 hours to make sure the work was done well. I am very pleased.
Greg G.
Sep 2016
5.0
Yes, I recommend this pro
$30,000
This is the second time we have used Cornerstone and they always do a great job. The technician with on time and very professional. The work was outstanding! Cleaned up stains from 3 dogs (one was house training) on beige carpet. Looks and smells great.
Response from

"Thanks so much for your review! We appreciate it and we look forward to cleaning for you again soon!"

Michael H.
Sep 2016
5.0
Yes, I recommend this pro
They did well. The price was reasonable. I just decided to try them this time cause I needed some work done on my homes to see if they would do a good enough job for my rental properties. I've used them the once so far.
Response from

"Thanks for the great review! We hope to work with you on your rentals as well! Have a great spring and we look forward to cleaning for you again soon!"

Christi S.
Sep 2016
4.0
Yes, I recommend this pro
We used them again this Spring but now we don't know if we will or not.
Response from

"Thank you for taking the time to review us. I am sorry we missed hte mark on a few areas. Please let us know how we could do better next time! Thanks, Erika"

Christi S.
Sep 2016
4.0
Yes, I recommend this pro
It was fine. We've used them a couple of times. We're not sure if we're going to use them again. We used them again this Spring but now we don't know if we will or not.
Jason W.
Sep 2016
5.0
Yes, I recommend this pro
$8,000
They did good. Scheduling an appointment was real easy they came out on time and they handled it it very well. I didn't have any complaints no concerns afterwards anything like that.
Kelly K.
Sep 2016
5.0
Yes, I recommend this pro
It was excellent.
Homeowner
Sep 2016
5.0
Yes, I recommend this pro
$20,000
It was very good, I used them several times and I use them over and over they are really really good.
Mohtaram M.
Sep 2016
1.0
$35,000
Carpet was not cleaned well Asking money for stain removal I found carpet more dirty and spots worse
DELORA C.
Jul 2016
4.0
Yes, I recommend this pro
.
Emilie S.
Apr 2016
3.0
$14,000
It did not go as well as I had hoped. When they came to clean, I was told that they would move the furniture. I had my entire area devoid of small things - electronics, lamps anything on the floor was moved, but when he was cleaning the living room, I could see that there was an in-table which was very light, and it had not been moved. I asked if he had cleaned there, and he said yes, I said we could move that, and he said that they could just do that, so I went there, and picked it up and moved it. I am 60 years old and it did not hurt me to move that little piece of furniture. I watched him. There was cat hair in one corner, and as I watched, it was behind a large chair. There was another table there, and after he left, I checked there, and the cat hair was still there, and he had not moved the table, he had just cleaned around it. I called them, and I told them about it, and they said they could come back and do it. I said it was not really worth my time and effort to check when someone comes out and does the work.They should have done it right the first time. I asked for a chair to be cleaned, and they cleaned the chair as well for an additional charge. The price seemed fine. He was on time. He was courteous, and they were courteous on the phone. They really didn't address my concerns.
Response from

"Ms. [Member Name Removed], I am very sorry that you did not receive the service you expected. I just listened to the recorded call to see where we went wrong. We did offer you discounted pricing for the chair you wanted to get cleaned instead of a hall and Hannah did a great job on the call explaining our services to you - I wanted to make sure she did not explain anything wrong as with our basic cleaning, we only clean exposed areas of carpeting sure to the deeply discounted prices and furniture moving was not discussed on the phone. Usually we send our a confirmation email once we schedule your appointment so that you know what to expect when we arrive but I do see that you did not get one. I apologize for that as it would have better prepared you for our arrival. We always strive to receive A ratings and give our best service at all times and I am sorry that we missed the mark with you. I did see that we offered to come back out and re-clean for you but you declined. We do have a 30 day guarantee and I will definitely extend that to you through the month of April should you like us to come clean again and remove any new spots you might have. Jsut let me know and I will take care of it for you! Thanks, Erika Herman"

MANI R.
Apr 2016
5.0
Yes, I recommend this pro
$10,000
.
Perry D.
Mar 2016
5.0
Yes, I recommend this pro
$11,700
Excellent,  I really appreciate Tony and his accompanying technician.  Tony serviced us 2 years ago and he did an excellent job back then too. 
A friend of mine was looking for the same service after seeing how my carpet turned out 2 years ago.   I didn't have Tony's card then but I do now and will give it to her on this Saturday when I see her.   She is trying chem dry carpet cleaning method for the first time.


Response from

"Thank you so much for your wonderful review Ms. [Member Name Removed]. We will share it with Tony at our training meeting tomorrow morning and reward him for his great work! We appreciate your referring us to your friends and family. If you ever need any more cards or magnets, just let us know! We are here to serve you! Sincerely, Erika Herman"

Warren L.
Mar 2016
3.0
$20,000
We have two dogs and the carpet that is about 2 years old. Our youngest dog has been a mess to housebreak and has been using a couple rooms frequently. I was tired of steaming the carpets myself and in a pinch so I went with this company on a deal to see how it would go.
They set up appointment quickly and came out on on time. I was having a ton of work done around the house and was dealing with painters at the same time. The guy who came out was nice enough but he was done start to finish in under an hour. That includes set up, 3 rooms, stairs and a sanitizer upsell. After he left we let the rooms dry per their instructions but one room starting stinking pretty bad again within hours. After it dried the smell was still pretty bad so we called them and they came out the next day and redid the room at no charge. The smell was much better but still a little bit there. This time he was done within 30 minutes including setup and tear down.
Everything was very professional with the company but I really couldn't believe how fast he went through the job. Yes, I understand the quicker its done the more jobs they can do and all, but he definitely did not do a thorough job. I had everything off the floor and vacuumed before they came but he just didn't seem to get everywhere. I noticed completely dry spots in every room where it seemed like he went as quick as he could but did not get all the carpet. Basically cutting corners. For $200 or so it wasn't a complete waste but I'd rather try someone else next time and maybe feel like they care to do a good job instead of just doing a quick job.
Response from

"Mr. [Member Name Removed], Thank you for taking time out to review us. I apologize for your not so perfect experience. You are right, that is a little fast, should have probably taken another half hour unless the rooms are very small. We pride ourselves on our quality and our complete customer satisfaction and I am glad we were able to come back out and take care of one of your issues. We could have definitely recleaned any areas you were not completely satisfied with. We would love you to give us another chance and I have marked your account for a special offer next time you clean. Again, thank you for taking your time to let us know where we can improve. We will be addressing the time issue in our weekly technician training meeting tomorrow morning! Thanks again Erika Herman"

Charolette G.
Feb 2016
5.0
Yes, I recommend this pro
$20,000
.
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Showing 1-25 of 157

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FAQ

Cornerstone Chem Dry is currently rated 4.6 overall out of 5.
Cornerstone Chem Dry accepts the following forms of payment: CreditCard
No, Cornerstone Chem Dry does not offer free project estimates.
No, Cornerstone Chem Dry does not offer eco-friendly accreditations.
No, Cornerstone Chem Dry does not offer a senior discount.
Yes, Cornerstone Chem Dry offers emergency services.
No, Cornerstone Chem Dry does not offer warranties.

Contact Information

1821 Belt Line Rd, Garland, TX 75044

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