PC Geeks Computer Repair

We just purchased two new computers and had The Geek Squad through Best Buy do the installation and copy our information from the old to the new computers.  It turned into a nightmare with The Geek Squad......to the point that two days later I was on the phone for over 4 hours with one of their "technicians" trying to resolve the email problems we were experiencing due to their incorrect installation.  The issues still weren't corrected when I finally got off the phone.  I could go on and on about my awful experience with them but enough of my nightmare.

I phoned PC Geeks on 10/17/11 and Matt was here the next morning promptly at 10AM for our scheduled appointment.  He came in and got right down to business and had both computers sending and receiving emails within minutes.  He also explained that I can request him by name next time, should we need their services in the future, rather then having a different person who isn't as familiar with our computers.  I like that!  Finally, I've found an honest company who knows exactly what they are doing!

It went great.

My desk top computer was infected by a virus that got through my MCAFEE firewall/ virus scan and spread to every part of the computer. Work products, family photos and everything else was not accessible. I took the computer to PC GEEKS who removed the virus, cleaned it up and I only lost a couple of MS Word files that were not critical to anything. I got my computer back in two days and had a couple of additional questions when I was unable to find a file or two. They listened to my questions, walked me through the process of finding the files in the directory and NOT ONCE did I get the "you are too stupid" impression from the individual I was talking to. Great service... I've already referred friends to them and will use them again.

I was having performance issues with my laptop. In the past I took my computers to Best Buy. However, I was not impressed with their service. I found this reference on Angie's List and decided to give it a try. It was a much better expereience! This is a small operation. I dropped the laptop off at lunch Wednesday without waiting in line for 20 minutes (which negated the extra 5 minute drive). And then I had a call with a diagnosis that afternoon. The hard drive was bad. It still under warranty so they contacted the company to get a new one. By Friday late morning (less than 48 hours) they had the new hard drive installed, the operating system re-installed, and data transfered from the old hard drive. Very impressive. It would have taken 10 days at Best Buy. A+++

The come out to my house to do the repairs. They take the time to answer my questions.

One thing I really like about their service is if I ever call again they will send out the same person again - so they really know your computer. They are very qualified and I was very pleased.