The RockAway Company
About us
Rockaway Company & Rockaway Disaster Services is a locally owned started in 1993 by Barry Thombs. He has established himself as a leader in the Tarrant County area as upscale remodeler and a full service water/fire and smoke restoration company. Check out 100 of our customer service surveys at www.rockawayco.com also specializing in disaster clean up, offering you emergency service 24/7. Additional Fees Apply To Purchases Made With Credit Cards
Business highlights
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 64% | ||
| 11% | ||
| 11% | ||
| 14% | ||
| 0% |
If you're looking for someone to slap on a coat of paint and install a new faucet for a bargain price, this is NOT your contractor.
Barry and his Rockaway construction crews are artists and craftsmen. If you want a creative solution to your remodeling needs followed by flawless execution from a group of true craftsmen, this IS your contractor.
Rockaway completely remodeled our kitchen almost 10-years ago. It completely changed the house. The proof of quality construction lies in the fact that the kitchen looks like new, even after all this time.
We liked the kitchen so well, we asked Rockaway to return a couple years ago to completely strip the outside of our second story on a Victorian-style home and replace the worn cedar siding with new insulation, house wrap, and Hardi-plank. The Victorian trim was all removed, taken to a specialist, and re-created in Cypress wood.
Again, we were so pleased with the second job, that we're having Rockaway back to remodel three bathrooms..... can't wait to see the results.
Rockaway will not be the lowest bidder, but they are worth every dollar.
Rockaway returns your calls, are honesty and business-like, are organized, keep appointments, and they show-up to complete the job (which I've heard is an issue with some).
Nothing was done except the bid process on oct 1 and now its nov 1 and we are still waiting. so based on this we will not use them. if we had even a phone call saying we are behind because of blah blah that would be fine with us. but nothing. so just because of not waiting to answer your phone while you are with a customer and lack of communication about the bid not being there in the time frame we were told cost you a job worth 100 thousand give or take. Customer Service is very important..
It is now 11/26/14 we still have not received our home plans we provided the contractor.
on time
cleaned up after job done
project finished on time and on budget
have used them for total of 3 jobs over past 3 years
only con is it took a few days to get a return call after I had left my initial request for an appt
"It was a pleasure working with Mr & Ms. [member name removed] on there insurance loss. We were able to get a higher class of roof shingles which did cost an additional amount of money to there job but in the long term will help them feel at ease during any future hail storms and will also help there home insurance policy as this upgrade was able to give them a cost savings of there premium. We look forward to any future work with this family."
"We are very sorry that the tile was discontinued. We found out the day it was supposed to be delivered that it was discontinued. It took the customer 3 tries to pick a different tile. This was the biggest reason for the delayed completion."
"We don't see any record of this person or address in any of our files. I have even gone back as far as 2009 and still don't find any record of us going to this house or meeting with anyone by this name. If we delivered a proposal to them we would have a copy of it in our files as well as a draft on the computer. We also mail a series of 3 letters to every customer we go out and visit. The first letter is to confirm the appointment, the second is after the initial visit and the 3rd is after we deliver the proposal. If in fact we were the company that went out there [ member's name removed] should be able to produce at least one of the letters from us. This is not one of our customers."
well before we would have dreamed and the quality was spot on! As most would probably agree there is seldom (if EVER) a major reconstruction project where the home owners are not disappointed with at least one aspect but honestly my wife and I are COMPLETELY satisfied with EVERY aspect. Another INCREDIBLY stressful situation for us AND Rockaway was that our mortgage company refused to release the funds our home insurance issued until well after the work on the home was completed! Shortly after working with Gary owner Barry began meeting with us overseeing not only the work on the home but also the fight with our mortgage company. By this time we had a newborn. The team at Rockaway had EVERY right to halt the work due to not getting paid timely due to our mortgage company but they were VERY understanding of our situation and patient beyond belief. The office manager Lori was also very kind, patient and understanding throughout. Words cannot describe the gratitude my wife and I have towards Rockaway.
Chase & Katie Torres
We were told in the beginning they would get a building permit, but when the work was being done and we asked about the permit, they said they "didn't need it."
There were several times when some work that was done caused other problems that I had to correct myself. If I had not been able to correct these things myself, like most customers, it would have cost a bundle to have corrected. For instance, our bedroom phone jack was filled with texture and painted over, which shorted out our pnone AND security system, which we did not know about for some time. And the door frame to the bedroom was cut in order to fit around the pre-installed security pad, rather than moving the pad over a quarter inch.
There were several things that were in the original estimate that were not done. We were not reimbursed for these and it was not deducted from the final price. We were told they had "done some extra things" we didn't pay for.
The tile work around the shower entrance and the grout lines in several places were not straight or even. We had to ask them to come back and correct them.
Before the solar tube was installed they bragged about the amount of light we would get from it so much that when it was completed we were disappointed. As it turns out, the tube could not be installed exactly where the lens was, and instead of asking if we wanted to purchase an extension to it so it could be installed where the maximum light would come through, they just kinked the tube over the next gable causing a light reduction.
"Customer was an interesting man to work with. Before the project began he told us that he did lots of wiring and wanted to rewire his electrical box and phone line himself. We did remove the phone jack and Martin was supposed to redo the wiring. We did tape and bed over the jack opening. The problem with the solar tube was too many trees. We would have had to move the tube to the other side of the house. They knew this. The tile work was corrected to approx 1/16th-1,000th of an inch. It was a very, very small amount. Overall any concern he had was immediately corrected. A company’s reputation should not be on whether or not they make mistakes but on whether they do everything possible to correct them. This customer even stated that we did correct any issues they had. Their bathroom is beautiful beyond belief. It is a shame that Customer can only see the mistakes in his memory. His wife loves everything. If you look at the scoring he gives us a “D” overall when in reality it should be at least a “C”. When you look at his scoring it is not consistent with his comments. We finished on time, with extra work added by them which we worked into the project. We worked every day. We did only remove 170/SF of sheetrock when we estimated approx 210/SF which is one (1) sheet of sheetrock. We cleaned up every day and even had a cleaning crew do a final clean up at the end of the project. Their bathroom turned out so nice that we use pictures of it on our web site. We are sorry that we didn’t meet Customer’s expectations. Expectations can be a moving target at times. In the end we corrected all their concerns, did everything we agreed to do and more."
Barry refused to install the handles to the cabinets, although we paid for them, because he strongly recommended having any handles. I had to install them myself. We argued at length about the design of the ceiling light box. He insisted that what we wanted was impossible. Eventually, he did install it anyway.
The trim and molding workmanship was poor. He failed to reinstall the ceiling air vent after the ceiling was replaced; I had to do that myself. He had a disagreement with the appliance dealer, resulting in the oven and built-in microwave being delivered but not installed. After going round and round with him over who was going to install these appliances, I had to do it myself.
When the dishwasher installer arrived with the new dishwasher, he found that there was no electrical outlet to use. Only after I complained strongly did he get an electrician out to get it done.
Despite these issues, he didn't offer to reduce his bill to exclude the work he didn't perform.
When his wife showed up to settle up the remaining amount owed, I signed off on the job only because I had zero confidence that Rockaway would fix the problems or adjust the bill appropriately. We just wanted them to go away.
There were a few acceptable aspects to the job: the window was of good quality and properly installed. The cabinets were pretty good quality. The tile work around the sink and cabinets looks pretty good, even today. However, the tile man failed to properly install the tile over the sink and we made him do it over again. Barry was not around to inspect any of this work.
Hopefully, my experience with Rockaway was an abberation. I don't know how they could stay in business if they performed this way on all of their jobs. Our experience with Rockaway was so bad that we refused to consider any other remodeling projects for over 15 years, fearing a similar experience.
All in all, we paid way too much for way too little that took too long.
"We were never hired. We tried to contact her several times to set an appointment to deliver our proposal. When we finally did reach her she told us that she "didn't have time for this." She suggested that we email her the proposal. When I told her that this is was not our policy to email proposals she got mad and hung up. After reading this report we called the customer and and she told us that she had the work done a couple of days after we were out there. We wasted a lot of time putting together a proposal that she had no intention of ever looking at. Shame on her."
"-There was no place on Angie's list for us to indicate that there is a fee applied when a credit card is used. (They have since fixed that for us) Every customer is sent a letter after our first visit that indicates a fee is applied when a credit card is used. We have a copy of this letter that was mailed to the member on June 22nd. Also, as soon as a customer indicates they intended to pay by credit card we let them know of the 2% (not 3%) fee that the card company charges us that we carry over to the customer. - The 5-year warranty is a very important part of our business. We also do a one-year walk thru after completion. As for the letter of release, the State of Texas requires us to list a 2-year Release of Lien on the standardized form. - It is interesting to see that the very thing he had complained about, the masonry work, is the thing he liked the most about our work. Themember was very happy about everything until we pointed out the 2% fee from the credit card company. He watched everything we did as we were doing it. There was never a time when we have not reworked any of the work if requested and if it was possible. Again, we are very sorry about the member's unhappiness about the 2% fee. However, in this economy 2% of the job is approx. 35-40% of our margin needed to do a quality job and be stable. We have not exaggerated any of our claims or given the member less than a quality job."
Licensing
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FAQ
Contact Information
4416 Glenview Dr, Ste A, Fort Worth, TX 76117
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