SWAT Plumbing LLC
About us
SWAT Plumbing is a Residential & Commercial plumber based in Fort Worth, TX. We are available 24/7 to serve you! If you've got a problem, we will solve it! We carefully measure the qualifications of all our plumbing staff to ensure you are getting service from an experienced professional... anytime, anywhere! SWAT Plumbing is ready to help all residential & commercial clients having diifficulties with: Slab Leaks Water Heaters Leak Detection Drain Cleaning Video Detection Indoor Faucets Outdoor Faucets ...&much more! Visit our website to explore the full range of services we offer by trained professionals... & call or email SWAT Plumbing TODAY to schedule an appointment! SWAT Plumbing - Plumbing Problems? Put the plumbing pros to work for YOU!
Business highlights
Services we offer
Slab Leak Repair, Toilet Repair & Replacement, Water Heater Repair & Replacement
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 52% | ||
| 8% | ||
| 6% | ||
| 4% | ||
| 31% |
"[Member name removed] we came out and did service for you on December 5, 2014 we replaced a 4" frost proof hose bib on the left side of home towards the front yard we also informed you before we even did the work that we were not responsible for putting back the wall once we had replaced that frost proof hose bib and we certainly do not replace any brick, we are a plumbing company. We did inform you of this and you have this on your copy of your invoice that clearly states that. I am so sorry that you are unhappy with our service, but we did complete the job you paid us for and wanted."
"We are really glad you are happy with our services. If you may need anything else in the future, please feel free to give us a call anytime."
"Thank you for the positive feedback and we are always here to help anytime."
"Thank you for the positive feedback. We greatly appreciate it. Feel free to call us anytime."
"Thank you so much for letting us know how much you appreciate Bill and his work. We are glad to hear that he made our service a great experience for you. Feel free to contact us anytime if you may need our services again."
I appreciated that the technician tried, and made multiple attempts.
"I am so sorry that we could not get the roots and trash out in the corrugated duct, but we did give it our best shot in helping you being that we even explained to you that this was not the best method. If there is anything else that we could do for you, please let us know."
Service Tech was on time and very polite. It found the unit was broken and replaced it with equipment on truck. The total time to fix the problem was approx. 30minutes. Very efficient and helpful.
"[Member name removed] we surely do appreciate the positive review and can not thank you enough for letting our company do the service. If you may need our service again, please feel free to let us know."
"Thank you for the positive feedback on our tech Robert. If in the future if we could service you again please feel free to give us a call, we will glad to be there for you."
"I am sorry you are unsatisfied with our service. I have gotten with the tech that was out on your call and to my understanding we had quoted you the original price assuming you had the proper bibs in which case they were not. This meant there would be more work into completing the job and it invovled removing bricks to even try to replace the hoses. We also were giving you the drain cleaning for free. We tried our best to make you happy even after you hung up on us the first time you called just after we quoted you a price because you thought you could find someone else to do cheaper and yet after that we still serviced you."
"Awesome, we thank you for your positive feedback. It really does mean a lot. If we could help you out again please feel free to give us a call and we will be glad to help you again."
"I am sorry to hear that. Unfortunately, your house was not set up to have frost proof bibs at the time of service. We could have repaired this for you in order to install the frost proof bibs in which case the installation and replacing is what the promo covered for $99.00, not the repair. Our company strives in leaving our customers happy and it is very unfortunate that in some cases like this one that we could not do that for you."
This Big Deal was to replace the old outdoor hose faucet and to do a free comprehensive plumbing inspection. When I called and talked to the lady on call, she didn't seem to know about the inspection. I was concerned that the leak was coming from the lower pipe connected to the faucet. Phil said he would install the faucet and then see what happened after that. The new faucet didn't seem to be leaking and he said if it were the pipe below the leak would probably cause a puddle which he didn't see. I felt like the price was a bit high for a big deal since the brass faucets I saw on line were no higher than about $17.00, and the work didn't take very long because it didn't require any digging nor did it involve other pipe issues.
I think some of the problem here is I didn't do enough research myself, and I must not have understood the Big Deal. My expectations were different than the reality of what happened. I thought it would be a frost free faucet, but Phil said those could only be installed when the faucet is in the side of the house.
I responded "Yes" to using this company again because I think Phil did a good job with what his company sent him to do, and if I needed plumbing done I would consider them, but I would do quite a bit more price comparison to better understand the going rate for the work and the installed items.
"Thank you for letting us know how you feel. I am sorry if there was some misunderstanding on the price and I am sorry we could not install a frost-free pipe for you. Our prices are listed on Angie's List for this very reason. We strive in making our customers happy and our prices are in comparison, if not, lower than most plumbing companies out here in Texas. If there is anything that we could do to make our service for you, a better one...please let us know. Thanks again for your review, we do appreciate all and every comment."
UPDATE - 12/31/14
The actual work done was so-so but the customer service from the office staff was very bad. The city permit was not pulled and when I inquired, was told it would be done and a date was given for the inspection by the city. It was not done and it took several more phone calls to get it taken care of. The inspector would not pass the installation and it took more calls to the office to get the work done and passed.
"I am so sorry for this. Even the worst feedback is a good thing to us because it helps us know where we need to improve our business. If there is anything that we could do to make you happy about us, please let us know. We have made some changes in our office staff and are looking forward to staying on top the issues that are important in completing each and every job."
"THANKS FOR THE REVIEW. WE ALSO ENJOY GETTING POSITIVE REVIEWS WE STRIVE TO OFER THE BEST SERVICE TO EACH AND EVERY CUSTOMER. I KNOW WE DID NOT GET TO DO ANY WORK FOR YOU THIS TIME. WE DO LOOK FORWARD TO SERVICING YOU IN THE FUTURE. THANKS DILLON"
"We gladly appreciate the review and we will let Robert know the great job he is done. We have a good team that really cares about our customers. We look forward to serving in the future ,and very glad to have you as a valued customer."
"Thank you so much in the positive feedback. It really means a lot but it would not mean anything without your business. So thank you too as well for being a valued customer."
"We are always looking to hear good things about our technicians and glad to know that he made you happy. Thank you for your business and positive feed back, it means a lot. And please feel free to give us a call anytime, we will be glad to help."
and what to look for next time. completed repairs.
"Thank you for your positive feedback and we are always here to help anytime."
"So happy to hear your positive feedback and always glad to help. Call us anytime, we will be glad to help."
"Thank you so much for the positive feedback. Thank you for your business and call us anytime, we are always here to help."
"Thank you so much for your positive feedback. Means a lot to us. And if there is anything else that we can do, we are always here to help."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
6676 Corporation Pkwy, Fort Worth, TX 76126
Get our Angi-powered app
