We are permanently closed as of 11/15/24. We are very thankful for all of our customers throughout the years. Thank you!
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
93% | ||
3% | ||
0% | ||
2% | ||
2% |
"We thank you very much for your business!"
"We thank you very much for your business!"
"We thank you very much for your business!"
"Thank you very much for your business!"
"Why is this review even allowed to be here - he even says "who are they?" and we did "nothing" and he "Never heard of them". Please remove this review. Thank you."
"We thank you very much for your business!"
"We thank you very much for your business!"
"We thank you very much for your business!"
"We thank you very much for your business!"
"This could not be more of a prevarication. First, note the date: the work was not completed yesterday it was completed more than 7 months ago (July 3, 2014). However, yesterday was the first time we had heard from him in all that time. Second, the total price (for all 5 moves including storage) was nowhere near $10,000.00, but that is immaterial. What is material is the LIE that we EVER heckled his wife or that we were in anyway rude to her even when we had to participate in the ongoing police investigation against him. In all the time we dealt with either of them we couldn’t have been more respectful or helpful as we knew that it was a stressful time for his wife due to the legal process. This review is retaliatory. Yes, he did call yesterday (7 months AFTER his wife had signed off on the move as receiving everything complete and in good order) in an attempt to get our insurance information so that he could claim we broke a television during his move. Again, his move was COMPLETED last July. We were not the last to handle his television. It has been too long a period for our insurance to even consider the possibility of a claim - but even yesterday, we were respectful. Additionally, the fact that the Grapevine police were actually the ones who unpacked and repacked many of their items in our storage. This a fact that they are WELL aware of and signed off on. We would attach documentation/search warrant etc. but there is no place to do so. (Search Warrant #14-0048). Note that this particular move took place over a 12 month (total) period of time – including approx. 6 months of storage and FIVE (5) moves. Prior to this move, we previously staged his house for selling and stored items for over a year. And just now, after he attempt to file a bogus insurance claim, are we found to have made ‘mistakes’ and made them their fault and suddenly, they will never use us again?? We repeat, this review is retaliatory – not only for our failure to allow him to file a false insurance claim but we also feel it is because we co-operated with the police against him."
Well, it went okay. There were four young men that came to move the household. Three of them were very good, professional and courteous. The fourth (crew leader) as a little short and knew everything. About an hour into the move I was informed that they were not going to be able to get everything and they had another job and could not return and finish the move. This, of course, was not relayed to me when I scheduled them. Had I known that, I would have found someone that could handle the job. The price was fair and I would have paid extra for them to finish. I felt that I was left in a lurch by them not finishing.
Movers 2, 3 and 4 really need a raise because they were great. Very personable and very efficient. They put things exactly where I wanted them to go.
When I was making out the check the crew leader indicated that he was normally off on Saturday, wasn't thrilled that he was having to work on his day off and that his wife was upset about him working on his day off. Really??? If you don't like working on Saturday you should get another job and not tell the customer about it.
"Although we are thankful for the “B” review we felt that we should clarify a couple of things concerning the details of this move/review. First, it should be noted that we did move EVERYTHING that we contracted to move plus as many customer add-ons we could reasonably take. Upon our arrival to the move she had more than doubled her original list. As for or the items that we did not take it was because she didn’t want to pay for them to be taken - despite the fact she says she would have paid extra – that simply wasn’t the case and she argued about the cost of extra items that we did take. Second, the gentleman who was her crew leader that day is an original employee – and has been with our company since it was formed. He generally works in the office and has been off the crews for several years. However, out of the goodness of his heart, at no extra pay, filling in for the regular crew leader that day who had come down with pneumonia."
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