Puryear Custom Pools
About us
Puryear Custom Pools is the premier Fort Worth in ground swimming pool builder, renovation, service and maintenance company. Since 1997, we have built swimming pools, spas, outdoor kitchens and more for our clients. From the heart of Fort Worth to the Granbury countryside, our pool designs have won awards and brought national acclaim. The majority of our construction is done in house, unlike other Fort Worth pool builders. Building your pool this way ensures the precision and timeliness of your project. Our construction crews make sure that your outdoor oasis is up to the standards of Puryear Custom Pools. We believe the key to a successful project is having a great relationship. From the first time we make contact with a prospective client through the completion of the pool and beyond, you will be treated with the utmost respect and consideration.
Business highlights
Services we offer
Installation, Residential and Commercial Pool Service, and Repair
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 66% | ||
| 14% | ||
| 3% | ||
| 10% | ||
| 7% |
"Thank you!"
Since I have never had a pool built before I have nothing to compare it too, but over all it was not to bad (besides the mess). We had a particularly rainy season so there were some delays but they had it completed within two weeks of the original date. We got 4 estimates and they were all very similar. We went with Puryear because we liked the sales person, and because they offered a few upgrades that the others did not.
They started on time, and were very nice. I would say that the foreman was a little more condescending to me over my husband but not offensively so, unless you are sensitive to that sort of thing. Their workers cleaned up for themselves and were very polite. The foreman was onsite almost every day for some period of time. They explained the process each step and with the exception of weather issues met their deadlines. There were a few times they did not come as planned and did not call. I would have liked a call. I understood they were playing catch up after the rain but still it would have been nice.
They also rerouted our sprinkler system and capped the unused connections. Even more important is they were respectful of the mess they were making between our house and our neighbors and made sure they kept the mess on our property as much as possible which in a subdivision with limited space between homes was probably a challenge.
Overall I think it was a pretty positive experience. I would recommend them.
"[Member Name Removed], We do apologize that the rain kept us from being able to accomplish the "Yard Clean-up" portion of the work scope. We did do the lawn maintenance as the weather would allow and heard no complaints of our work. The weather, however, is not something that we can control. We started the "clean-up" portion of the work on May 2nd and completed said work on May 6th. The only portion of work you claim to be undone was that of something we told you we were not comfortable with, which was removing the trees close to your home, as we did not want to put your house at risk doing such work, and advised a professional tree service. Despite not contracting us to do this research or shopping bids, we were attempting to be helpful and sent out for bids for you so that you would not have to do the calling around for quotes. This was going way above and beyond any work agreement we made with you and was not something we were paid to do. We strive to go out of our way in the customer service department. It is unfortunate that the companies we contacted failed to get back to us in a timely manner, but they are behind in their work, as is everyone who does any form of outdoor work in the DFW metroplex due to the record setting rains in April and May. It is frustrating to know that goodwill is seen as poor customer service and that the weather plays no factor in your opinion of the timing of things. Two things we cannot control are the weather and other companies, both of which you have chosen to dislike us over. I would also like to mention that you are tarnishing the reputation of a pool company over a lawn maintenance issue done by a division of the pool company. We do apologize that you are not happy with our service, but intend to continue to go out of our way for future customers who may appreciate the extra work we do for them for free. We assumed that you would appreciate us attempting to find a professional for the work you needed done. More than likely your response time would have been slower from the tree companies had you called them yourself for a quote. We were simply trying to do you a favor and apparently it wasn't enough. As far as the leaves that were left in your yard, this is the first thing we have heard of this and sincerely apologize for that. Had you notified us of this complaint at the time the work was not done to your satisfaction, we certainly would have sent someone out there to rectify the situation. We are glad the sun has returned and we are trying our best to get caught up. We hope that you have been able to find a company that you feel meets your needs and wish you the very best."
Dealing with any pool company can be frustrating in the beginning due to all of the choices and different personalities. Since we were starting from scratch, I'm not going to say it was a cakewalk from the beginning but once we decided on everything we wanted, we interviewed 4 companies and chose Puryear to build it for us. The process was a little slow in the beginning with some uncommunicated delay but quickly sped up once the initial excavation was done (4 hours). Every promised date from then on was met and everything came together nicely. We decided to build in the off season (October) and within 3 weeks the pool was close to being finished. Throughout the process, I received a phone call every Monday from the owner to check on progress and my satisfaction level. I'm not sure if any other companies do that but I found it to be quite refreshing that the owner would check on their customer directly each week and one final time after the project is finished. Since its only been a month since everything wrapped up, I can't tell you how the "after construction" support is yet but based on my experience so far, I wouldn't hesitate to build another pool with Puryear. The only disappointment I experienced was a high estimate on a pergola that we wanted to include in which they did not have any "wiggle room" to deal. I figured that after spending what I did on the pool it could have been better negotiated so I had it built by a friend of mine who is in construction at almost 1/2 the cost of Puryear's estimate. In grading their services, I rarely give anyone an "A" to anyone on anything unless it was spot on and theirs was. I don't think you will ever have a perfect experience with any construction but this was probably as close as one can get...it was a great 1st experience with pool construction and finished product. It's now February so I still haven't been in it yet but it sure is pleasing to the eye...downside to constructing in the winter!
We are very pleased with our pool and I would highly recommend Puryear to my friends. Nice Job everyone!
Puryear built our pool in 2010. They were mid-priced in comparison to other builders and did a great job of designing and installing everything. I've had them back out to install upgrades to the system as well.
More important, they have continued to provide excellent follow-up service whenever we have had an issue. I can email or call the office manager or the service manager directly and always get a quick response. Any problems we have had with equipment are always handled quickly and under warranty most of the time.
The staff is wonderful, easy to talk to, and able to solve problems efficiently.
While there are a lot of good pool builders out there, I cannot stress enough the importance of "after the sale customer service." Things will go wrong with equipment and you will have questions about the pool you've had built. Puryear stands behind what they sell---100%.
I highly recommend them for a new pool build or for upgrading your older pool.
"[member name removed], If accepting blame for the broken concrete is truly the issue, we will accept the blame. Yes, our excavator ran over it and broke it. Unfortunately, there is always this risk as we need access in order to build the pool that you purchased and unfortunately this was the access available to us in order to build the pool you hired us to build. We accept full responsibility for breaking it however, we have this potential risk listed on our contract to let every homeowner know the possible issues that come up during construction. Our contract points out this possibility and states that our company will not be responsible for the damages. So to accept the blame is fine. However, accepting responsibility for the repairs are not, as your contract clearly states. We will be more than happy to repair your driveway at our cost, but unfortunately this is the only thing that we can offer to you. To say that you doubt we will not warranty your pool for structural issues is very assuming as the warranty on your pool is specified in the contract to protect you, just as not accepting financial responsibility for damage to driveways is listed to protect us. We are extremely sorry that the damage occurred and we are willing to help you out at our cost. Your pool has all the warranties as specified in your contract and we will honor them all. Contracts are made to protect both the consumer and the company. You have a beautiful pool built with the highest quality materials and craftsmanship. It was built in 6 weeks and has everything that you contracted. We did not ask you for additional “surprise” money owed as most companies do. We have been honest and true to our word and our contract from the beginning. We are sorry that this one item has caused you to think that our company deserves such a bad rating over something you knew was a potential risk and would not be covered. If you would like us to do the repair at our cost, please let us know and we will be more than happy to accommodate you."
process, but it quickly became apparent that we had engaged the most
professional pool builder in the area. We now have an awesome pool.
The design is brilliant, and Puryear worked closely with us to deliver
exceptional value. All issues were addressed promptly to our ultimate
satisfaction. Kenny Wyckstrom, our Puryear builder, was responsive to
all of our needs, and we are very happy pool owners. We highly recommend Puryear.
When I was ready to build I created my own design of the pool and showed each salesman. After a week or two both of the sales people contacted me and I went to see each design. The other company had a completely different design than I had asked for and when asked they said, "this is a better design for your yard", without any regards to my wishes. Kevin, with Puryear, took every effort to use my design and even had a 3D computer program to show me what my pool would look like from my house and through my windows.
They told me that my build would take one month and it was finished one month to the day it started. I was very happy.
The only complaint I would have is that some of the stone workers did not speak english and I needed to talk to them once in awhile. They did call their supervisor and they were able to translate for me.
Licensing
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FAQ
Contact Information
2200 Cantrell Sansom Rd, Fort Worth, TX 76131
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