Furniture 'N' Floors Inc.

We were very well pleased with them. We’re going to call them for some more, to do the master bedroom and the closet early next year. We were well pleased with everything.

One guy was nice and easy to work with. They didn't take care to watch where they were stepping or where materials were going. I had to ask them at one point to put something down to protect  my carpets. I didn't think they did a good job with the grout. It was darker in some places and lighter in others. They messed up some of the quarter round in my bathroom as well.

We were interested in getting laminate flooring for my son's room, so we purchased the coupon. However, rather than do laminate one room at a time, we decided to go with wood-look-ceramic. Since the cost is substantially more, we will have to wait much longer to the job in order to save up the money. I didn't know I could request a refund until I spoke with an Angie's List rep today on the phone. The service was fine, but we just decided not to move forward with the project right now.

We found this company at the Fort Worth Home and Garden Show, so we assumed that they were a company we could depend on to do a good job. We went to their showroom and picked out the wood we wanted to have installed, which was a "show special".  A day and time was agreed on for the job and we were excited to get our new floors installed.  Since we are not a young couple, we arranged for movers to come and move the furniture out of the rooms that were being redone, which created a necessary but temporary inconvenience for us that was only supposed to last a couple of days.

The demo of the existing floors was very difficult and messy.  The crew arrived around 10 am and worked hard all day at demo.  They did not finish the demo on day one as originally anticipated.  Also, they were quite messy and left fingerprints and dings on the walls and baseboards, they opened the windows without asking us, the homeowners, even though the air conditioning was turned on and turned down very cold, and then when they left, they never bothered to close the windows as they found them.  They also sat on the window sills even though the windows have expensive shutters installed and are not to be used as chairs.  They also left their shovels and large demo tools leaning on the walls, leaving some scrape marks on the walls, which we asked them not to do. They left wood debris from the demos inside the windows, on the windowsills, and inside the fireplace. The crew were all very young and we attributed this to their age and resulting lack of experience and professionalism.

On day two, they showed up and finished demo on the old floors and began installing the new floors.  They did not finish installing the new floors until close to 6 pm on a Friday evening, and they left without cleaning up the floors.  The owner (Josh) was called and asked why the floors were left covered with dust and debris, and Josh said "We don't clean floors".  Josh was questioned on how the floors could be left looking so dirty when our past experience with other floor companies is that they take pride in leaving the floors clean and beautiful, and Josh stated again that "we don't clean floors and we never said we would".  First of all, we didn't realize that was a question that NEEDED to be asked when agreeing to hire this company, because every time in the past that any type of remodeling work was done in our home, the crew doing the work cleaned up their mess.  Not this time!  Josh told us that we needed to mop the floors with Bona Hardwood Floor Cleaner or some other type floor cleaner.  We asked him to at least come and take a look at the floors to see what we were complaining about, but all he did was give his number so we could text pictures to him.  He never agreed to come to our home to see it in person.  So after that phone call, we mopped the floors two times with Bona Cleaner but they still looked awful, with a white film and residue (see pictures attached).  And, since these floors were hand-scraped, the white residue and dust was all in the distressed areas and cracks in the floor and it looked terrible!  So we took pictures of the floors from all angles, and also took pictures of the walls where the crew had left their marks.

On Saturday morning, all these pictures were sent to Josh via text to the number he gave us, which was followed by a series of text messages between Josh (the business owner) and the us (the homeowners).  After seeing the pictures, Josh responded that it looked like an excess glue issue, not a dust issue.  How are we, as homeowners, expected to know this???  If the floors had been cleaned before the crew left, they would have noticed all the excess glue everywhere and known that it needed to be cleaned up!!!  After seeing the pictures, Josh agreed to send his crew back to our home on Monday.  At the conclusion of the texting conversation, Josh inadvertently sent a text to us, the homeowners, that he had intended to send to his crew, and in this text he was joking about how the homeowners "don't like us cause we don't clean floors LOL".  Afterwards he realized what he had done and apologized to us (via text) and told us he meant to send that text to his crew.  We replied that we thought it was very unprofessional and insulting for him to be making a joke about our situation.

With nothing to be done to resolve our floor situation until Monday, that left us living in disarray for the rest of the weekend, which was totally inconvenient.  During the back and forth text conversation with Josh (no, he never picked up the phone to call us), there were three times he referenced sending the crew to our home on Monday MORNING!  However, the crew did not show up on Monday morning, so we called the office and were told it would be after 2 pm on Monday afternoon before they could come because they were out on another job.  By 3:15, we were tired of waiting and tired of getting the run-around and we called our credit card company and initiated a merchant dispute, which caused a chargeback to Josh's company's account for the amount that we had paid for the floors.  The credit card company told us not to drop the complaint until we were happy, and to fill out a form and send it in with the pictures we had taken and they would take care of it for us.

Finally about 5 pm on Monday, the crew showed up, but of the four crew members, two never got out of the truck.  When the other two came to the door, we asked them to remove their shoes and not walk on our brand new floors in their shoes, but they refused.  Of the two of them who came in, it was the crew's foreman, Aaron, who did the majority of all the work.  He had to use mineral spirits to get the excess glue off the floor, and then he had to use two different types of floor cleaner (Bona and Mohawk) after that to remove the film left over from the mineral spirits.  He also had to use ALOT of elbow grease to get the glue off the floor and to get all the dust out of the cracks.  He got a lot of the excess glue off the floor, but not all of it, nor did he get all the film off the floor, but he still left after about an hour, even though the floor still had some excess glue here and there, and there was still some film on it from the mineral spirits.  It was better, yes, but still had a ways to go.

After the crew left, we spent another two hours of mopping and cleaning to try to get the floor looking like it should have looked all along.  We finally got the floor to the point where we can stand it, but we still occasionally see places where we need to clean it again with the mineral spirits to get the glue spots off.  It is very frustrating that we have been put in this position after paying so much money to have nice floors.

Also, we were charged $100 for "undercutting the fireplace" which was not done.  When we asked for a refund of that $100, Josh told us to call the office and get them to cut us a check.  The girl at the office wrote us a check that we then took to Josh's bank, who would not cash it because of INSUFFICIENT FUNDS!  We texted Josh to tell him his check was no good, and he apologized and told us to try again the next day, which was Friday.  So instead of taking a couple of days, it took over a week to get our floors installed and cleaned and get a refund of the money we paid for something that wasn't done, and get our movers back to our home to put all our furniture back in place.

Would we use this company again?  Absolutely NOT!  And we wouldn't recommend them to anyone!  Aaron, the crew leader or foreman or whatever he is, told us they NEVER clean floors wh

From beginning to end:
No home remodeling projuect is going to go as smoothly as you plan but I think this one went pretty good. There were a few hiccups in communication but nothing too serious to where I would not recommend them or use this company again.
I'd met with  Furniture N Floors at one of the Fort Worth Home and Garden shows. I wasn't overly impressed with the selection that was displayed but I was captivated by their customer service skills. It took me some time to get out to their showroom and once I did, I found plenty of samples that I liked. Lesson: What they have at theses shows are a small portion of what they have in their showroom. Once I got there I met Josh the owner. He was great. He set up a measurement appointment for that evening with Bryan. Bryan's previous appointment completed a little early so he headed to my house. Well I wasn't home. He waited on me for about 45 minutes! He didn't complain at all. He came right in and we talked and he measured. Because the price was a little higher than I expected (and more than I wanted to pay), he measured my home 3 more times. This was to make sure he was being accurate. I had 4 other quotes...some higher and some lower. But in all my other quotes, my measurements were way less than what he'd measured.  Well we talked over the final price and I signed the contract. I had to pay 1/2 down to get started.
And the Work Begins:
One week later their installation team arrived to start demolition of my existing floors. Once the installation team arrived and completed their demo, I found out (after they'd alreadey poured the cement) that my floor had to be leveled. So there was an extra charge for this. FYI, please ask about extra cost. Although my contract specified a final cost on it ( and yes it did say FINAL COST), there are some hidden charges that are not in the contract. I was told there was a charge to use a credit card. I used a debit card and credit card (in my mind these are different) so I thought the charge would be on the portion only charged to the credit card. Nope, it was applied to the final cost which was not what I charged on the credit card. This was not in my contract so I was actually charged double of what I had planned on paying for surcharge fees. To conclude the demo day, the team does clean up everything. Please if you have little children, ask them to put everything in the garage, if possible. I  have 2 little ones and there were baseboards with nails in them neatly placed around my house. but the nails were sticking up...exposed. We had to ask them to at least put the saw and other dangerous tools in the garage.  On day 2 of the remodel, the installation team arrived and laid the floors. I can still hear the angels sing. They did a fantastic job. It really turned out nice.
Through out this process I must say that whatever my concerns were, the entire team promptly addressed them. At the end of the remodeling, I received a followup call from Josh (owner) and Bryan (sales) to ensure that I was satisfied with the final product. And yes I really am. They did a good job. My husband and I are already discussing other areas that need attention and guess who we're going to get to do it? FURNITURE N FLOORS!!!!!!!!!!!!!!!!!!!!!!!

Great job.  Very helpful during the selection of materials/colors.  We never felt pushed to do something we didn't want to do, or spend more than we could afford.

I was going with another company to install new floors. I returned the sample to Furniture 'N' Floors. Josh called me back with an offer you just couldn't refuse. After doing research online about Furniture N Floors I came up with my decision. When I called Josh, I got his voice mail that was full, which went along with a lot of the negative feedback I found online about bad communication. I called him two days later and he answered. I let him know that I would be going with the other company. I thanked him for his offer and was in mid sentence of saying that if we decided to do other work I'd keep Furniture 'N' Floors in mind. I didn't get a chance to say all of that because Josh freaked out, laughed at me, called me crazy and hung up on me. I understand that he was upset because he didn't get my business. I don't blame him for being disappointed. Listen folks, during my research, the jobs he put in looked beautiful. His guys did a great looking job. If you want a great deal, Josh is the guy to go to. I, personally, found something different that I liked. He's local and a family man.

They did a great job, especially since they installed the floor the two days just before Christmas.

The installers were very polite and did a great job. This company is run by 2 men, and it was a little difficult coordinating a visit to the showroom (it's only open when they're there and they are there sporadically. Once the flooring was chosen and an estimate prepared, one of the gentlemen told me it would be Wednesday, January 15th. However, the next day, their secretary called and told me there was someone already scheduled on Wednesday, but it wasn't on their scheduler. So it was moved to Friday the 17th. Other than the miscommunication, it was a good experience.

They did not honor the Angie list deal, wanted to charge me more than  the prepaid Angie list deal at time of installation. I requested a refund from Angie and filled out an evaluation form at that time. I explained the whole situation from start to finish.  Angie gave me a refund . Josh was not honest or professional since he did tried to get out of the deal from the start. My project will cost less than 300.00 including install. the deal was 400.00 worth of flooring including install. I will have other projects, kitchen, additional bath and den . I have another flooring company that is going to help me. Very disappointed.

Not very well. I placed order, never heard from them. Maybe they bit off more than they wanted, but at least an acknowledgement would have been appreciated.

ran into leveling problem in fronthall  after removing existing tile , so job rolled over to next day.
Some prpblems in amt of material, ran short and had to leave to get more.....so the job toke a day 
longer than expecred, but turned out well. Plan to have them do our dining room this fall.

Josh and his team did a very good job for us. We were working under a very tight timeline, and had several challenges to overcome, but in the end, we are happy with the finished product. We had 3 bids, and Josh's was, by far, the most affordable. It took us a while to find the exact carpet I wanted, but Josh jumped through many hoops to get me what I wanted, which I really appreciated. I was put into direct contact with the hardwood installer crew, which made me feel very comfortable. I'm very hands on when it comes to remodeling in my house, especially when my husband puts me in charge of it, and this was a first for me. This company is fairly small, so expect some nuances associated with small companies. However, the positives outweighed the negatives for sure. I have already referred them to another family, and would choose to work with them again if given the opportunity. Thank you very much, Josh & team!

It took awhile to do it because we were getting ready for the floors to be done and the bathroom redone.  They were very good in working with us to hold it off for almost four months before they were able to put the floor down.  They were good in working with us to re- schedule that.  They did a nice job and we were very happy with what they did.  They are busy at times and sometimes it's hard to get hold at them.  However, they are willing to give their personal cell phone number so they respond by text massage which is fine with me.  They are somehow good at communicating.

The total cost was considerably more than we anticipated so we simply decided to clean our present floors rather than have new flooring put in. Have to save $$s for inflated gas and groceries, y'know!

Very pleased with my new floors. Quick service! Great work and affordable!! Can't wait to the rest of my house with this company! I HIGHLY recommend this company! Great customer service!

It went great.  They came on time and the two guys were very good and hard workers.  They removed the old carpet and cleaned the floor if needed and moved out any furniture that was needed to be moved.  They then started working on both rooms installing the flooring.  They did an awesome job and cleaned up very well and hauled off the old carpet when they were done.
Josh returned phone calls or text very fast and always had information for what I was asking.  We will use them again to change out the carpet in our bedroom next. 
I would recommend them to anyone that is needing this type of work done. 

Compared with several installers and received one of the lowest quotes from Furniture N' Floors.  Installers were great, very respectful of our home and did a quality job.  I am considering getting some tile work done and I will call Furniture N' Floors for that as well.  I would recommend them.

Arrived on time, stayed late to finish. Very professional.  I've never seen a crew work so hard for 3 days to get a great result.

It went very well working with Shawn.  There was a small delay due to circumstances out of there control, but Shawn made sure everything went well.  Carpet installers were very nice, they did an incredible job, very neat, quiet and quick.  Shawn is really nice to work with, I would highly recommend him.  Oh and the carpet, really really nice carpet at an amazing price.

They came out right away to give an estimate for the work and scheduled the job very quickly. Work was to start at 10:00 on Friday morning, but the guys called around noon and said they were delayed at the warehouse. So work did not actually begin until around 1:30. The first day consisted of removing some old hardwood in the entry, hall and dining room and removing carpet from the other areas. Then the floor had to have a leveling compound put down in several places and left to dry overnight. The hardwood installation was to begin around 9:30 the next morning, but the guys didn't show up until around noon. I had my doubts that the job would be completed that day since they got a late start. But to my surprise, by around 7:00 they were finished and packing up. We are very pleased with the job and the mess was kept to as little as possible. Still very dusty and a lot of cleanup required, but I don't see how floors are replaced without there being a big mess involved. The guys helped us put the felt pads on the furniture and set the big items back in place. The only complaint I had during the process was the lateness of them getting started each day, but as it turned out, they had it all under control. There were five installers and they each worked very hard and quickly so they knew what they were doing. They stopped only once to have a bite to eat and worked very hard the rest of the time.

original estimate of sq ft needed was about 60 sqft short added expense $400.00, which Shawn Thompson(owner) said he would eat. I agreed `to split cost which he happily accepted. Ran into one other unforeseen problem when entry tile removal showed uneven concrete base which had to be fixed with self leveling cement which needed to dry over night and added an additional 1/2 day to a one day project. Finished the project by midafternoon the next day and were cleaned up and out by 5pm. Did a great job on floor and baseboards, and even left the unused flooring and baseboard materials with us. Will definitely use them again and plan to have them do the dining room this fall

Josh measured the areas for the bid. We told him that we might be interested in the $2.99 installed laminate flooring if we can afford it but be might have to do the $1.99 installed instead. He stated, "Okay, at $2.99 I will include all the extras but at $1.99 I will have to charge you for every extra thing we do." Josh sat down and calculated the living room first. The price he calculated was $900. My calculation for the room was $600 @ $2.99 sq ft. When asked why the difference was $300, Josh stated, "It is for the trim work, prep work, fees, and taxes." (All these MINUS THE TAXES are suppose to be included in the $2.99 installed price) When asked about this, his voice changed. He started talking louder and faster. He explained that, "Maybe we could not afford this. Maybe he was wasting his time. Maybe we should be blunt and say what we could afford." 

I responded that maybe we needed to look at the $1.99 installed flooring then. He responded that they do not have any $1.99 flooring and if I could find it that he would pay me $100. I told him that I would like the $1.99 installed flooring and that I would go to the office and print out the advertisement. While I was back in the office, he yelled through the house that he was leaving a number for another company for the $1.99 installed flooring because obviously we cannot afford his company. 
I reached him before he reached his car. I explained that I would have possibly considered still going with his company but not now that he was been rude to me. He left.

A few minutes later and onslaught of calls and texts come rolling into my phone. I asked him to stop calling and texting and his response was "Yes sir. I mean yes mam. Have a blessed day." He texted and called several times after this insulting AND unprofessional text. I feel hurt and harassed by this man that I trusted to invite into my home. As a woman, I have to be careful whom I let in my door. This is unacceptable. PERIOD

So, to top off the slick sales tactics of telling me the $2.99 install would cover everything if I "upgraded" from the $1.99 install he continues to insult and harass me for at least 30 after leaving my home. 

I feel like this company has dishonest sales tactics and I surely do not appreciate the harassment afterward.

I have saved the text message for the BBB report that I have filed.

Price was great and the floors look beautiful. We were buying a house and got held up multiple times by the lender but Josh was great in working with us and was able to reschedule a couple of times and got everything done the day after we closed couldn't be happier!

I purchased a "Big Deal" that gave me $ off.  I didn't use it for a long time, but when I was ready to, I was very pleased.  The store is not too far from my home, so I went in and looked at a lot of options.  I wasn't sure if I wanted laminate or wood, but finally settled on wood.  Mike was great in pulling out all kinds of samples for me to compare next to each other.  I finally decided on the one I started with, but now felt very sure instead of "probably."  I was grateful that he took the time.  He came to the house to measure the area to be sure they ordered the right amount, and he warned me that the installation was going to be a dusty affair--just so I'd be prepared, which I was also grateful for.
We settled on an installation date on a Saturday, which was great for me.  Aaron showed up right on time with a team.  He showed me a sample first, thankfully.  It turned out to be the right floor but the wrong color!  The company tried to find the right floor, but since it was a Saturday, it was a no-go, so the installation was postponed until the next Saturday.  However, Aaron asked if it would be OK to rip up the old flooring since they were already there.  I readily agreed since I had planned the time and I knew this would take less time out of the next Saturday.  The removal was noisy and dusty as advertised, but the crew did a great job.  They moved the bed and bookcase very carefully, then put them back so I wouldn't be too inconvenienced during the week.  They left the bare concrete smooth and ready to go for the next week.
The installation the next Saturday took only two folks, and Aaron and I kept in touch about the timing (since I had another appointment elsewhere that morning).  He arrived with the right floor and proceeded to do the installation.  They moved the bed and bookcase as necessary but didn't need to move them from the room.  The installation was beautiful, and now it's weeks later and I'm still happy.  The job went great and I wouldn't hesitate to use this company again.