"Thank you for your business and for your feedback. Firefighting's Finest strives for perfection on every job and we take very seriously when we fall short of that goal. The Army veteran that was the supervisor on your job has been extensively trained and has worked for our company for several years. I would not describe him as clueless. He also sent me photos of the job as he loaded your POD. The placement of the items do not match up with the photos you sent in. When we load a customers POD or rental truck, we have no control over what happens to the items once the doors are closed and we leave the job site. We make that very clear in multiple locations on the Labor Only contract that every customer signs indicating their understanding and agreement. What happens to the contents after we leave is beyond our control. We have had some customers move items around, transport them carelessly, unload improperly, etc. We are very sorry that you have experienced some damage which was not noted during the loading process, and we compensated you as a courtesy based on the weights you provided. Again, I am very sorry that you feel that your experience was not positive and we wish you the best of luck."

"Thank you for choosing Firefighting's Finest for your recent move and we are glad that everything we went well. Thank you once again!"

"Thank you for choosing Firefighting's Finest for your recent move and we are glad to hear that everything went as planned. We take great pride in providing great service, so it's great to hear that our crews are able to deliver this to our customers. Thank you once again for choosing Firefighting's Finest and we look forward to assisting you with any additional assistance that is needed in the future."

"Thank you for choosing Firefighting's Finest for your recent move and we are glad to hear that we were able to help you the next day and the crew was great to work with. We take great pride in providing great service, so it's great to hear that our crews are able to deliver this to our customers. Thank you once again for choosing Firefighting's Finest and we look forward to assisting you with any additional assistance that is needed in the future."

"Thank you for contacting Firefighting's Finest for your recent move. You did contact us on a Sunday and requested to be contacted as soon as possible regarding your move since it was fast approaching. We are typically closed on Sunday but due to the urgency in your message, our staff contacted you. During the conversation we discussed both packing and moving you, as you requested. At that time, you did ask to schedule these moves. Our staff was a little leery of this due to several reasons, so we attempted to again contact on Monday to verify the decision to schedule the pack as well as the move. The reaction was rather interesting as it appeared the conversation from the day before was not remembered very well. The jobs were promptly canceled at her request. We're simply not sure what the accusations of this individual are but do hope that the move she planned on making went well with whoever she chose."

"Thank you for choosing Firefighting's Finest for your recent move and we are glad to hear that Parker, Jessie and Dajuan were able to take great care of you on the move. We take great pride in providing great service, so it's great to hear that our crews are able to deliver this to our customers. Thank you once again for choosing Firefighting's Finest and we look forward to assisting you with any additional assistance that is needed in the future."

"Thank you for choosing Firefighting'[Member Information Removed] Finest for your recent move and we are glad to have been able to assist you with the move. We strive to provide the highest quality moving services and while other companies choose to cut expenses as much as possible, we believe in treating our staff fairly and paying them for what they are worth. In return, we feel that our crews consistently deliver the best possible service available. Thank you once again and we look forward to assisting you in the future should you need additional moving assistance!"

"Thank you for choosing Firefighting's Finest for your recent move. We are glad to hear that the crew did a great job for you and will be sure to let the crew know. We appreciate the review and are glad to hear that they did great even with a large amount of boxes and stairs to go up and down. Thank you once again for choosing Firefighting's Finest Moving and Storage for your recent move and we look forward to assisting you in the future should you need additional assistance."

"Thank you for choosing Firefighting's Finest and we are glad to hear that the move went well and the crew was wonderful and professional. I do apologize that you found the offer poorly written. We do not have a tremendous amount of control in how the offers are written and several of our suggested edits were rejected. We do our best to explain our policies and move costs to each an every customer. More often than not, we get back comments regarding the great lengths we go to explain everything in our emails as well as the verbal estimate/information given by our staff. I will review this purchase and see what areas we can improve on regarding these offers. Thank you once again for choosing Firefighting's Finest and we would love the opportunity to provide you with great service in the future. Thank you!"

"Thank you for choosing Firefighting's Finest for your recent move and for allowing us the opportunity to correct this. We are glad to have been able to assist you. We take great pride and care in delivering an unmatched experience no matter how big or small the job is. It's great to hear that our crew delivered a great experience and that your move went very well. Thank you once again and we look forward to assisting you with any future moves you may need."

"Thank you for choosing Firefighting's Finest for your recent move. We are glad to have been able to assist you and your family with this move. We take great pride and care in delivering an unmatched moving experience no matter how big or small the job is. It's great to hear that our crew delivered a superb experience that exceeded your expectations. Thank you once again and we look forward to assisting you with any future moves you or your family may need."

"Thank you for choosing Firefighting's Finest for your recent move. We are glad to have been able to assist you and your family with this move. We take great pride and care in delivering an unmatched moving experience no matter how big or small the job is. It's great to hear that our crew delivered an experience that exceeded your expectations. Thank you once again and we look forward to assisting you with any future moves you or your family may need."

"Thank you for choosing Firefighting's Finest for your recent move of your brother's items from an apartment into storage. We are glad to hear that everything we went as expected if not better and that you would be willing to use us again. Many large companies can only field crews that are top notch for their biggest customers however we understand that every move, for every customer is the most important move they have. We have a strict hiring process and only retain the best of the best to provide this experience to each and every customer, no matter how big or small their move is. Thank you once again!"

"Thank you for choosing Firefighting's Finest for your move. We are glad to hear that our crew provided you with an A effort on both the pack and move portion of your relocation. As a full service company, we take great pride in being able to provide both of these services with exceptional staff delivering exceptional work. So we are very glad to hear that you are pleased with their work. Thank you once again for choosing Firefighting's Finest and we look forward to assisting you in the future should you need more moving, packing or storage assistance. Thanks again."

"Thank you for choosing Firefighting's Finest for your recent move. We are glad to hear that the crew was careful with your belongings and took the time to get clarification on anything they were not sure of. Taking the time to make sure we do it right the first time is very important so as not to waste time, duplicate efforts and make the moving process needlessly complicated. Thank you once again for choosing Firefighting's Finest and we are glad everything went as planned. If you do need to move again, even if you don't want to, we will be ready!"

"Thank you for choosing Firefighting's Finest and we are glad that you had a great experience with our professional moving crews. It's also great to hear that you would utilize our top-rated staff again in the future should you need additional help. Thank you once again for choosing Firefighting's Finest for your recent move and we look forward to assisting you again in the future should you need additional assistance."

"Thank you for choosing Firefighing's Finest for your recent move and we are glad to have been able to assist you and your son with your recent move. We expect our crews to have this can-do attitude and not let rain interfere with a job well done, so we're glad to hear that this happened with your recent move. We are also glad to hear that they were able to assist in putting the desk together. Thank you once again for choosing Firefighting's Finest and we are thrilled to have been able to assist you and look forward to helping you and your son in the future. Thanks again."

"Thank you for choosing Firefighting's Finest for your recent move and we are glad to hear that the crew did a great job, including hustling to get the job done as quickly while safely as possible. We take great pride in providing our customers with quality crews, quality equipment and a quality moving experience. We are glad to hear that we were able to deliver this for you. We look forward to assisting you in the future and are thankful for any referrals as well."

"Thank you for choosing Firefighting's Finest for your recent move and we are glad to hear that our staff worked efficient and were polite. We make every effort to be as responsive to our customers as possible and to work around your schedule. While this is not always possible, we will always try. Thank you once again for choosing Firefighting's Finest and we are glad to have had the opportunity to assist you."

"Thank you for choosing Firefighting's Finest for your recent move. We do not have a returned claims forms for your desk. However we will be more than happy to process your forms once we receive them. I'm not sure when you sent them in but we have moved our main office since we did your move. Please contact us at [email protected] and we will be more than happy to assist you with this claim. Thank you once again!"