Comfort Masters Air Conditioning & Heating

I felt they were honest and knowledgeable with the service.

Really Great Job! We would definitely hire again! Huge Praise MUST be given to Gino for braving the extreme heat of an attic & still taking time to explain issues: VERY through; we appreciate him. MORE Important than how a company responds when everything is 1,000% Smooth, is how a company responds when there’s a small issue. We had a minor (almost not worth mentioning) hiccup- and how did Comfort Masters’ owner, Stephen Moore, respond? Like a 1,000% dedicated owner. This is a SUPERB, ethical & quality team. Their front person, Tricia, is articulate & informative & helpful - great asset to the group. They have earned our trust & compliments! Great Job, Comfort Masters...., it’s no wonder you are a strongly-rated A+ Company! Keep up the good work!!! Consumers need a local company we can trust to “do the right thing”, and Stephen Moore’s Team at Comfort Masters does!

Comfort Masters goes over and beyond in proving excellent customer service, every time. Meeting Don in Sales to obtain an estimate to replace 2 of our AC systems was very informational and he found ways to save us money while putting our needs first. He is very honest and truly cared our family needs were met by explaining different options. The installation crew were very professional, knowledgeable and left everything very clean. They took the time to explain how the thermostat and air scrubber worked and answered all my questions. Very impressed! Comfort Masters also provides a quality check after each installation to make sure everything was properly completed. They truly stand behind their work and truly cares about their customers. Meeting Geno for the Quality checks was such a pleasure as he explained the process and made sure everything was installed properly in detail. Geno was very professional, knowledgeable and a pleasure to speak with. After our other older unit stopped working, Geno came out and was able to make repairs without replacing this particular unit. He explained what the issues were and explained the repair process every step of the way. I’m so grateful he was able to get us back up and running because the temps were close to 100 outside! Tricia in the office truly cares and consistently provides excellent customer service. She always met our needs in scheduling Sales, installation and provided same day service when our older unit stopped working when the temp was close to 100 outside. On every scheduled appointment, she provided a curiosity call before the technicians arrived. We can’t say enough good things about Comfort Masters! We feel blessed to have found such a professional, caring and honest company to serve our AC needs for life.

I love Comfort Masters! I run a property management company and often have several a/c issues a year. Trisha (in the main office) has made my life so much easier. She is easy to work with and very personable. All of their techs are very knowledgeable and trustworthy. Their pricing is also very honest and fair.

Overall amazing and well performed service. Technicians to an amazing job, office manager always willing to answer questions, and pricing Is spot on

I was very impressed with Comfort Masters. They provided me with a very detailed and competitively priced 18 SEER name brand HVAC system. I was able to schedule and have it installed within a couple of days. The installation took about 9 hours and the cleanup was very thorough. The new dual stage system is much quieter than my old 10 SEER single stage system and much more efficient. I will be using Comfort Masters for my semi annual HVAC checkups. I highly recommend Comfort Masters to anyone looking to install a new HVAC system. Excellent customer service.

We were very pleased with the good communication prior to and during the service of our furnace. Dalton and Bobby were friendly, courteous, and professional. Dalton performed the service and then explained thoroughly what he had done and observed. Bobby added a few items he recommended we have done and went over their service agreements. Would definitely use them again.

They were fine. Everything was fine.

The best. Worked with the whole team and had great experiences with Comfort Masters. They are transparent about recommendations/pricing/products. Their team communicates scheduling and will walk you through the technical part of the install. Would not consider using anyone else

High quality work, always on time, quick return calls, everyone is very friendly. Great Job!!! They are the best!!!

All went well, one was an year old furnace so nothing to be done there, but the older furnace they found issue with the fan motor and gave me estimate.

The owner was on time for our appt. and knowledgeable. No high pressure sales pitch. He said the quote would be emailed that same day and it was. The installers (two brothers) were polite and respectful. They did a great job on installation and cleanup of the garage where they had unloaded and unpackaged everything. I can't say enough good things about the office manager and dispatcher, Tricia. She is terrific. She always called me right back and helped with anything I needed.

GREAT! Will use them again and will be happy to recommend this company to neighbors and friends.

Great! We are always pleased with their quick response and quality of work.

Great, the technician identified the problem immediately and within the same day was able to obtain the part and provide the service to fix. Further, the unit was under warranty so they took care of getting the warranty service accomplished and the part acquired at no additional cost, would definitely recommend.

Professional installation and excellent customer service

Excellent. Called for an estimate for 2 new, complete units. Company responded quickly. Once we decided to go with comfort masters a convenient time for us was set up. The installers arrived on time both days. Very professional, knowledgeable and friendly. They cleaned up after themselves, hauled the old units away. The owner of the company came to check on the progress personally and followed up through texts and emails after work was completed. Extremely satisfied and would definitely hire them again.

It's 108 outside and 95 (and rising) inside. I called to get a quote to replace a failed AC unit. When Stephen got to my house (the same day, after finishing another job) and looked things over, he asked permission to trouble-shoot the Air Conditioner a bit. 30 minutes and $300 later the AC was cooling again. I'll still need to replace it in the next couple of years, but now I have time to do it thoughtfully. And a less-overheated, but very thankful family.

It was 109 (according to my weather app) outside today (not counting the heat index) and we were ridiculously comfortable. This was the second a/c unit we purchased since buying our home 7 years ago. The staff at Comfort Masters did a great job. They made sure all the details were addressed and even followed up to see if we were happy. I spent so much time with James that I kinda feel he should be on my Christmas card list :). Seriously, they really treated my family’s comfort like they would their own. Great company. Great service. Great products. I don’t want to think about what this week would have been like without having hired them.

Very detailed estimate and work completed in expected time-frame.

In a day and age where good customer service is a rarity, I was extremely pleased with how far Comfort Masters went to make me satisfied. As a Construction Engineer/Inspector by trade, I can be overly picky and demanding. Comfort Masters handled all of my requirements in a very professional and friendly manner. It’s not common anymore to find any contractor you can trust, but Comfort Masters will be my go to AC company from now on. Thanks for doing a great job!

We needed a new capacitor installed in our outside unit. It was fixed the same day on a Sunday, with no extra charge for Sunday. An easy repair, but what amazed me was the quick response to our call.

My 4th time to use Comfort Masters. Everyone in the company is very friendly, honest and have the best interest of the customer top of mind. James serviced my system today and was excellent! Very knowledgeable about his work! Highly recommend James and Comfort Masters! Great experience every time I have used them, always on time, pricing very competitive. Wish more companies out there had the same mentality and great people like Comfort Masters!

Our main A/C unit stopped cooling on a hot June morning, with the line becoming frozen. Calls to several companies indicated their earliest available appointment would be 2 days. I then called Comfort Masters after seeing its ratings on Angie's List. An appointment was fortunately scheduled for the next morning. Comfort Master's owner Stephen arrived at 7:30 AM. He was professional, obviously prompt, knowledgeable and quickly determined the problem. Stephen made the repair and then added Freon to the unit. Upon asking him to look at our secondary unit, which wasn't cooling well either, he added Freon to it also. The invoice was very reasonable. It was a pleasure to find a company that has old fashioned values and treats customers with decency and fairness. We will certainly use Comfort Masters in the future.

First of all I have to say the lady who answers the phone is so nice and Polite. She really helped work with my schedule for the service call that fit my schedule, and get them out soon as possible cause its hot out. James came out and took care of the job. He is really a helpful, nice guy. He gave me some good advice and no extra charge for that, Thanks. James