Comfort Masters Air Conditioning & Heating

My husband and I first time homeowners this past December the upstairs unit went completely out. Comfort Masters, came out first thing the next day. Check out the system, very friendly and knowledgeable. Told us we needed some repairs and also gave us the option to replace. We decided to replace. Comfort Masters held our hands though the entire process. They were great, friendly, extremely patient and knowledgeable. I would definitely recommend to all my friends and family and colleagues. Thank you Comfort Masters for all you do!!!??

I am blown away at the professionalism, knowledge of issues a/c and heating and the prompt response anytime we have had an issue! We have had issues after hours and even on holidays and always had a quick response. I have referred Comfort Masters to my friends and family… all of which feel the same … we would never call anyone else

Comfortmasters are quick, trust worthy, and fair priced. It is nice to know that I have a company I can call and trust anytime I need heating or cooling services.

I felt they were honest and knowledgeable with the service.

Really Great Job! We would definitely hire again! Huge Praise MUST be given to Gino for braving the extreme heat of an attic & still taking time to explain issues: VERY through; we appreciate him. MORE Important than how a company responds when everything is 1,000% Smooth, is how a company responds when there’s a small issue. We had a minor (almost not worth mentioning) hiccup- and how did Comfort Masters’ owner, Stephen Moore, respond? Like a 1,000% dedicated owner. This is a SUPERB, ethical & quality team. Their front person, Tricia, is articulate & informative & helpful - great asset to the group. They have earned our trust & compliments! Great Job, Comfort Masters...., it’s no wonder you are a strongly-rated A+ Company! Keep up the good work!!! Consumers need a local company we can trust to “do the right thing”, and Stephen Moore’s Team at Comfort Masters does!

I love Comfort Masters! I run a property management company and often have several a/c issues a year. Trisha (in the main office) has made my life so much easier. She is easy to work with and very personable. All of their techs are very knowledgeable and trustworthy. Their pricing is also very honest and fair.

Comfort Masters goes over and beyond in proving excellent customer service, every time. Meeting Don in Sales to obtain an estimate to replace 2 of our AC systems was very informational and he found ways to save us money while putting our needs first. He is very honest and truly cared our family needs were met by explaining different options. The installation crew were very professional, knowledgeable and left everything very clean. They took the time to explain how the thermostat and air scrubber worked and answered all my questions. Very impressed! Comfort Masters also provides a quality check after each installation to make sure everything was properly completed. They truly stand behind their work and truly cares about their customers. Meeting Geno for the Quality checks was such a pleasure as he explained the process and made sure everything was installed properly in detail. Geno was very professional, knowledgeable and a pleasure to speak with. After our other older unit stopped working, Geno came out and was able to make repairs without replacing this particular unit. He explained what the issues were and explained the repair process every step of the way. I’m so grateful he was able to get us back up and running because the temps were close to 100 outside! Tricia in the office truly cares and consistently provides excellent customer service. She always met our needs in scheduling Sales, installation and provided same day service when our older unit stopped working when the temp was close to 100 outside. On every scheduled appointment, she provided a curiosity call before the technicians arrived. We can’t say enough good things about Comfort Masters! We feel blessed to have found such a professional, caring and honest company to serve our AC needs for life.

Overall amazing and well performed service. Technicians to an amazing job, office manager always willing to answer questions, and pricing Is spot on

I was very impressed with Comfort Masters. They provided me with a very detailed and competitively priced 18 SEER name brand HVAC system. I was able to schedule and have it installed within a couple of days. The installation took about 9 hours and the cleanup was very thorough. The new dual stage system is much quieter than my old 10 SEER single stage system and much more efficient. I will be using Comfort Masters for my semi annual HVAC checkups. I highly recommend Comfort Masters to anyone looking to install a new HVAC system. Excellent customer service.

We were very pleased with the good communication prior to and during the service of our furnace. Dalton and Bobby were friendly, courteous, and professional. Dalton performed the service and then explained thoroughly what he had done and observed. Bobby added a few items he recommended we have done and went over their service agreements. Would definitely use them again.

We have used Stephen and the team at Comfort Masters for years. They are always punctual and the prices charged have been very reasonable. When our HVAC system went out we didn't hesitate to have the team replace the unit. The work was done the next day (a necessity in Dallas/Fort Worth), and was completed in just a few hours. When we moved from our old home to a new construction home with multiple HVAC issues Stephen and his team were lifesavers in helping us diagnose a laundry list of issues which led to the builder replacing the HAVC system under warranty. We wouldn't hesitate to use them again in the future for all our HVAC needs.

They were fine. Everything was fine.

The best. Worked with the whole team and had great experiences with Comfort Masters. They are transparent about recommendations/pricing/products. Their team communicates scheduling and will walk you through the technical part of the install. Would not consider using anyone else

My 4th time to use Comfort Masters. Everyone in the company is very friendly, honest and have the best interest of the customer top of mind. James serviced my system today and was excellent! Very knowledgeable about his work! Highly recommend James and Comfort Masters! Great experience every time I have used them, always on time, pricing very competitive. Wish more companies out there had the same mentality and great people like Comfort Masters!

High quality work, always on time, quick return calls, everyone is very friendly. Great Job!!! They are the best!!!

everything went good

All went well, one was an year old furnace so nothing to be done there, but the older furnace they found issue with the fan motor and gave me estimate.

It went well, but there was a problem with the coil. Since the system was just over two years old, they took care of the issue, plus reconnected some of the ventilation roofers disconnected.

The owner was on time for our appt. and knowledgeable. No high pressure sales pitch. He said the quote would be emailed that same day and it was. The installers (two brothers) were polite and respectful. They did a great job on installation and cleanup of the garage where they had unloaded and unpackaged everything. I can't say enough good things about the office manager and dispatcher, Tricia. She is terrific. She always called me right back and helped with anything I needed.

GREAT! Will use them again and will be happy to recommend this company to neighbors and friends.

Great! We are always pleased with their quick response and quality of work.

Great, the technician identified the problem immediately and within the same day was able to obtain the part and provide the service to fix. Further, the unit was under warranty so they took care of getting the warranty service accomplished and the part acquired at no additional cost, would definitely recommend.

Excellent. Called for an estimate for 2 new, complete units. Company responded quickly. Once we decided to go with comfort masters a convenient time for us was set up. The installers arrived on time both days. Very professional, knowledgeable and friendly. They cleaned up after themselves, hauled the old units away. The owner of the company came to check on the progress personally and followed up through texts and emails after work was completed. Extremely satisfied and would definitely hire them again.

Professional installation and excellent customer service

It's 108 outside and 95 (and rising) inside. I called to get a quote to replace a failed AC unit. When Stephen got to my house (the same day, after finishing another job) and looked things over, he asked permission to trouble-shoot the Air Conditioner a bit. 30 minutes and $300 later the AC was cooling again. I'll still need to replace it in the next couple of years, but now I have time to do it thoughtfully. And a less-overheated, but very thankful family.