COLONELS BICYCLES

The next day, I loaded the bike and drove to Colonels. They are near the Movie Tavern in a strip mall.  First you have to find a parking space.  Then you tote your bike up the stairs where you reach their door.  There were three people working. As I struggled with the door trying to keep it open and pull my bike in, do you think anyone tried to help?  No.
At the service counter is an older gentlemen; probably in his 50s, wearing a grey shirt with his name on it.  I mentioned that I called in the previous day and I was told to bring it by this day.  "Sorry," I was told, "we've gotten at least ten bikes today and I don't think we could get to for at least a week and a half."
I asked how long did brakes take to align?  He replied that wasn't the point. They could find other issues. "Yes," I said, "but it is a new bike that has never been ridden."  To this guy, it wasn't going to happen. His best offer was to leave the bike and they'd try to have it done in two weeks.
Well, that wasn't going to work for me, so I told him I'd find another way.  As I left, the employees watched me struggle with the door and with my bike as I left the building and traversed the steps to load the bike back in my car.
In the parking lot, I called Trinity Bicycles.  They said to bring it in.  Two days later the bike was ready and they did a great job.  I'll never recommend Colonels, but I will Trinity Bicycles.

I've had the same recurring problem with my bicycle for the last few years and have had it tuned up several times by at least 3-4 different mechanics.  I was at the point of buying a new bicycle when one of my friends recommended that I take it to Colonel's.  Doug, one of the owners, looked at it straight away and within a few minutes informed me that the problem I had been having was because my chain was too short.  He replaced the chain, a couple of cables and tuned up the derailers.  All-in-all he spent about an hour on my bike.  When he had finished I felt as though I had a brand new bike.  The difference was amazing.  I also found them to be very reasonably priced.  From now on all of my bike mechanic work will be performed at Colonel's Bicycles.