AQUAMAID POOL TECHS

They were professional, the service in providing the quote is okay.

Where do I start… we contracted in March & still not done! The job is being poorly constructed by contractors who are half doing the job! This company has very poor costumer service! They never return phone calls & never finish what they start! Contractors show up unannounced not knowing what to do. Poor or no instructions on what to do on resurfaced pool. The owner is the only one who can answer any questions about what’s going on & he never calls back or show up when he says he will. I think you can see were this is going. If you need a renovation or a new pool & don’t mind any of these things & more… feel free to contract them! NEVER AGAIN!!! P.S. Do not take this review for granted!!!

I usually do not write bad reviews, due to the impact of covid and the economy and what impact it has on a business. However, I am at my last option here with this company and willing to take this down if they make things right. I had a pool pump installed less than 3 years ago and it's under warranty. I had called this company Feb 12 prior to the freeze/storm and they came out to take a look at my pool pump. The tech that came out said it needs replaced and it's under warranty. The company dropped the ball and it's been nearly a month since then and I have called them at least 4 times since then. The last time I spoke with them the owner yelled at me over the phone and swore/vulgar at me. I told him I did not lose power and your tech came out before the storm. This is a very unprofessional company and I do not recommend them at all.

Great! Lance (owner) was on the job almost every day and was always available by text whenever we had any questions. He did a great job of giving us options and let us know the price difference between them. He was very flexible and made changes for us when we decided we wanted to upgrade to a quieter pump. Our pool is beautiful!

Okay, I've used Aquamaid for a long time. First, they provided weekly cleaning and chemicals for over a year. At first, it was great, but the pool tech left the company, and the service went to CRAP! A different tech every 2 weeks or so, all complaining about how little they made, trying to earn money on the side. I can't blame the guys, but still very unprofessional. Then, in Oct 2015, I needed a new pool pump, it was replaced and worked great. Around the same time I needed a new pool light, so I upgraded to a color changing LED light, which was expensive, but worked well, for a while. Within the last 6 weeks, the pool motor went out AGAIN after a year and a half. I called Aquamaid back, they came out and replaced my motor, still didn't work. They told me I needed a new control unit to turn the pool on. I bought one, had my brother who is an electrician install it, still didn't work. After investigation, he found that they didn't even HOOK UP the motor to electricity. Long story short- it's running now, but my NEW pool company told me it wasn't even a new motor!!! I found this out when my new company came by to investigate the broken pool light. The cause of the pool light issue? Low quality cabling from the light to the fuse box, also they didn't seal the light very well. ANOTHER repair to pay for. Very long story short, I wouldn't give Aquamaid a single penny for any work to be done, and this is coming from a long time customer.

I cannot get anyone to respond to me when I leave a message. VERY unprofessional.

I can't stress strongly enough that anyone wanting a new pool or replastering an existing one should stay away from Mr. Jones and Aquamaid Pool Techs. His company replastered our swimming pool 5 years ago. After that day, they never returned for the contracted pool startup and instructions to us on what to do next. The plaster dust adhered and hardened so that it could not be removed (you can even see footprints in it). Our "dark" pool is now permanently white. There are cracks all over the steps and ledge, as well as round white circles that another contractor has told us indicates hollow spaces (could be why our pool is now losing water). There are raised rough patches that just look like blobs of hardened plaster. His employees even broke our pool light and he replaced it with one that does not fit, leaving gaps for little fingers to get stuck in. In Mr. Jones' reply to my BBB complaint, he stated "Well everything in Mrs. Tuckers is true. There are a fell (sic) things that where (sic) left out." There were many, many vital steps that were left out that were the direct and sole cause of the problems we incurred. Mr. Jones has repeatedly admitted responsibility for them, both verbally and in writing. I have many emails and text messages from Mr. Jones scheduling a time to come out to replaster but they have never shown up. Five years later, we still have not seen the man and we will now have to spend several thousand more dollars to fix the disaster that Aquamaid Pool Techs made of our pool.

These guys were great! After having a horrible experience with another pool company who appeared not do want to do their job (I only assume it may be because home insurance payments are not appealing) these guys came and did a thorough evaluation of the problem. They found out that in fact it is an above ground equipment leak and will talk to the home insurance so that I can have this problem fixed. They really made it easy for the home owners since they take care of dealing with the insurance as well. Love these guys.

I contacted them as I noticed that my pool needed water every day, and that the level kept going down below the skimmers. They had me try a couple of different things (changing which pool inlets were used, turning off the skimmers, etc.), which took a few days to test and determine none of thos worked. They then came out and performed a leak detection, found the leak under my deck, and provided an estimate (up to $1500). Having had this work done before, several years ago, I knew what was involved and that the estimate was "in the ballpark", so agreed to have them do the repairs. Unforturnately, the weather interferred (it got COLD), so the work had to be postponed. A few days later, they were able to come out and do the repairs. Due to the fact that the leaking portion of the pipe was relatively close to the surface, it cost much less than estimated, for which I was profoundly thankful! The good: The work was done very well; I was pleased with the final price. The bad: The testing they had me do used a lot of water, causing my water bill to jump about 50% for that month. They didn't get back to me very quickly when I reported the initial problem.

Problems mounted as they gradually considered my business a foregone conclusion and no longer worth any effort to maintain. I should have dumped them much earlier. Their staff stole my credit card information twice over a 2 year period. They were the only provider with the information on that card when my card was compromised. Of course they claimed they had the "highest level of security. Pishtosh! Twice?? I had to cancel the automatic deduction and go to a check payment to stop the theft. An add-on rate for "energy costs" was added without my prior consent for many months. Holidays when service was not provided was not credited. I paid for their vacation days when service was not provided. The final straw was when, after an improperly completed service call, I had to ask them to fix (they failed to punch a button on an outside panel to turn the system back on after removing the system for the service) they demanded a full month's service amount to punch said button, and I was impertently informed by the company's owner that if I were experienced in pool repair I should have been able to fix this myself, and that it was a great inconvenience for them to call them out. You should never consider this company for this commonly available type of service.

This is the most dishonest company I've ever dealt with. Long story short, they resurfaced my pool left a leak that they denied was their fault and even started charging me to find the leak. When they couldn't find it, I had to call a leak detection expert, and he found the leak within 15 minutes. And of course the leak was found to be part of the resurface work that Aquamaid performed. I contacted Mike Conover (the Aquamaid rep in charge of my resurface) about the finding and he agreed the leak was Aquamaid's fault and responsibity and Lance (the owner) said they would reimburse me the expenses. (I have a copy of that email) That's the last contact I had with them. They stopped replying to emails and would not return phone calls. In August, I wrote a Angies List review rating them with poor marks in responsiveness and responsibility. My lawyer finally was able to contact them and Aquamaid agreed that if I removed the negative comments, they would reimburse my expenses for the leak they caused. In December, I updated the Angies List comments as agreed upon. Quess what? I've not heard from them since. I've called, sent emails. All unresponded to. I would have more respect for them had they just said, "No." Why the need to lie and lie again? That just prove their unprofessionalism. Keep your money Lance. But I hope everyone looking for a pool company reads my story and takes my warning. Do Not Use Aquamaid. There are much better pool companies out there. Do your self a favor and call someone else.

CAME OUT WHEN THEY SAID THEY WOULD, GOT JOB FINISHED IN ONE DAY. WOULD DEFINITELY HIRE AGAIN. TECH'S NAME WAS ALEX.

The job had several different items. We got a phone call the day before telling us what was going to happen next and when to expect someone there. They had said it would take up to three weeks. They were done in 8 days. Gave us a refresher pool school and called us afer we had already paid them just to make sure we didn't have any more questions. They did offer their pool service, but my son needs a job at least till he goes to college.

Not well. Three weeks of inconsistent communication, not showing up when they stated they would, not returning phone call messages are not acceptable. While the pool pump was finally fixed I am still not sure if the ground wire that was cut and re-rigged differently has an effect on the system.

After 4 service trips, numerous phone calls (they did not return our phone calls for over 2 weeks) and $436 later, our heater still does not work correctly. We decided not to pay the last bill because the services were not rendered and to get their attention. Rather than call us to resolve it, they turned a $136 bill over to a collection agency. I had to pay it or risk a mechanics lien being placed on my house. In my opinion, they must be in VERY bad shape to take these measures over $136.

Terrible service - they sent out a young technician Joey who came four times to my property and was unable to fix any of the problems. They made me pay a USD 75 call out fee and wanted me to pay USD 65 for repairs not done. I called the manager Lance Jones out to my property and explained to him what his technician had not done and he agreed to refund me the USD 75 and to tear up the invoice for the further USD 65 they were asking for. They have still not returned my USD75. I then found out from my agent that the company had been out to my property with the previous owner and had "fixed " the heater.

HAD TO WAIT FOUR DAYS FOR THE DE FILTER TO BE SHIPPED FROM SUPPLIER TO AQUAMAID. I HAD TO CALL AQUAMAID TO GET THAT INFORMATION INSTEAD OF THEM NOTIFYING ME. THE INSTALLATION TECHNICIANS WERE PROMPT AND COMPETENT. THE COST WAS VERY COMPETITIVE.

JOB WAS DONE PROFESSIONALLY AND WELL.

SERVICEMAN WAS VERY POLITE AND ON TIME, ALSO GAVE ME PRICE FOR REPLACEMENT OF UNIT.

I HAD SOME SERVICE ISSUES WITH THE PRODUCT. WE GOT A BIT OF A RUN AROUND, BUT IN THE END THEY HONORED THEIR COMMITMENT AND WENT THE EXTRA MILE TO MAKE US HAPPY.