Founded 1988 • With Angi since October 2013
Service Provider ResponseThank you for taking the time to provide a review on our company and for taking the time to speak with us earlier this week. This review is atypical for Allied in the DFW area, and our entire team was surprised and disappointed that things didn't exceed your expectations. For a more complete picture of the nature of the job for anyone reading this review, I've provided additional details below. After discussing the project with each member of our team, I think our biggest error was not explaining the time parameters of the job accurately and completely at the beginning of the project. From Allied's standpoint, each aspect of the job was completed ahead of schedule. Had we outlined the timing of each process and when each part of the job would be handled, perhaps we would have created a different perception in the homeowner's mind. The primary project was a sizeable siding project. We scheduled the job, re-measured for accurate ordering, ordered the products, received the products, shipped the products to the home, removed the old covering, installed the new James Hardie siding and painted the new siding with two coats of Sherwin Williams paint in just over 3 weeks. That was all done ahead of Allied's internal deadline for completion. The cable re-installation was something new to this installer, despite that he has been with us for years. When this was brought to Allied's attention, it was corrected promptly for the homeowner. Overspray happens on occasion, as we haven't yet figured out how to control the wind! Our teams are equipped to correct this when it happens, and this was also corrected promptly for the homeowner. Our teams are trained to look for things that can be a benefit to our customers. We try to add value by correcting things that are a snap for our trained installers, but perhaps not in the area of expertise for most homeowners. Anything that is offered is supposed to be handled as a "bonus" to the homeowner, but completed when the project being purchased is finished and paid for. In this case, Allied offered to change out a window free of charge. From my discussions with the Allied team, the window was offered for free, but the timing of that job was not adequately explained to the homeowner. The free window project was delayed by a few things that were outside of Allied's control. When the siding job was completed, the scope of the free window project changed. Replacing one window would have created a mismatch situation with other windows on the home. As a result, Allied replaced an insulated glass unit instead of an entire window unit. Allied isn't a glass replacement company, so this created a lengthier process, increased cost (which Allied absorbed) and the need to outsource this to a glass company (Allied also absorbed the cost for this). Also during this time, the homeowner was on vacation for a week, which also impacted the installation of the insulated glass unit. Despite the additional cost that Allied paid for the homeowner's free window, Allied took care of it to exceed the homeowner's expectations. Each of our projects is overseen by a Production Manager. This person keeps the pace of our jobs on track and has regular communication with our customers and each of our installation crews. Our Production Manager calls each homeowner, introduces herself and provides her contact information. Our sales professionals will typically stay available during each project in case questions arise, but all questions and needs are supposed to be directed to our Production Manager so that they can be addressed immediately. In this case, the homeowner made numerous calls to the sales professional. In most cases, it wouldn't be an issue; however, our sales professional was out of the office on a medical leave for an entire month. That said, he talked to the homeowner several times per week during the project and did so from a recovery bed. Normally, calls are returned within two hours. In this case, it did take a little longer for the sales professional to return calls due to his medical procedures. After the siding project and the free window project were completed, we graciously accepted the homeowner's desire to contract with us for another project. Additionally, we appreciate him indicating on his signed project report card that he would recommend Allied to others and that he was willing to be a reference for Allied. We certainly regret that proper expectations were not established and explained at the beginning of the project. We also regret that the final impression wasn't where we strive to leave our customers. And lastly, per our discussion with the homeowner, we regret that there isn't anything else that Allied can do to change the impression. We are proud of the completed project, and we trust that the homeowner agrees that the final product is both beautiful and expertly installed.
Service Provider ResponseThank you for the kind words and the excellent review. Allied Siding & Windows works hard to ensure that we have customers as pleased as you were, and we're grateful that you chose Allied for your home improvement needs. If you know of anyone who needs similar service, send them our way, and we'll give a referral bonus!
Service Provider ResponseThanks for the kind words and the excellent review. When you're ready for additional services, Allied will be more than happy to take care of you again!
Service Provider ResponseThank you for the kind comments and for taking the time to share your experience! If you know anyone who might have a similar need, refer them to Allied and earn a referral bonus! Allied is proud to have you as one of our more than 30,000 satisfied customers! Thank you very much for trusting us to care for your home.
Allied Siding & Windows is currently rated 3.8 overall out of 5.
Allied Siding & Windows is open:
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 10:00 AM - 2:00 PM
Allied Siding & Windows accepts the following forms of payment: Check, Visa, MasterCard, American Express, Financing Available
Yes, Allied Siding & Windows offers free project estimates.
Yes, Allied Siding & Windows offers eco-friendly accreditations.
Yes, Allied Siding & Windows offers a 5% senior discount.
Allied Siding & Windows offers the following services: Windows, siding, gutters, attic radiant barriers, roofing, patio covers, pergolas and doors.
Lifetime Warranty. All of The Window Source of DFW products come with a limited lifetime warranty. We offer 18 months no payments, no interest. You will have peace of mind knowing that you will only make this investment in your home once. Ask your window consultant for details. Best Price Guarantee. We are confident that you will not find a better price for equal products and services anywhere. If you can we will refund the difference. Ask your consultant for our written best price guarantee at participating locations. Independently Certified NFRC Labels. All The Window Source of DFW products come with voluntary National Fenestration Rating Council (NFRC) labels so that you can compare with confidence. You can rely on the labels and forget about all the sales gimmicks that you may hear from companies charging much higher prices. In fact the US EPA relies on NFRC data to set its ENERGY STAR guidelines. ENERGY STAR Rated Products Be assured that you will gain valuable energy savings when you choose our High Performance Glass option. All of our products ordered with High Performance Glass will meet ENERGY STAR guidelines in all US climate zones. No other source gives you such peace of mind and ease when choosing new windows for your home. Join our growing family of satisfied customers at The Window Source of DFW where America shops for windows and doors. The Window Source of DFW your smart choice. The Window Source of DFW is the new way that American homeowners prefer to purchase windows for their homes. Our process is an easy no-pressure way to select high-quality energy efficient windows for your home at the best price. Our installers are factory trained and your new windows are custom manufactured to fit the exact dimensions of your existing openings. There is a full line of styles and options to choose from to compliment the unique style of your home. Need new windows for your home? The Window Source of DFW makes home improvement easy!
Our mission is to provide innovative, top quality, eco-friendly products and solutions to our customers at wholesale pricing. Our vision is to create lifelong customer relationships through exceptional customer service, innovation, and uncompromising commitment to exceeding expectations. Galaxy Building Services as a General Contractor specializes in various remodeling services to include Bathroom, Kitchen, Room addition. Galaxy also specializes sales and installation of Eco-friendly & Energy Efficient Windows, Siding, Patio/Sliding Doors, and offers a deep discounting on these replacement products.
Serving DFW. Angie's Super Service Award for last 8 years. BBB A+ Rating. The Brennan family has been servicing the needs of the Texas homeowner since 1979 and plans on continuing to do so for generations to come. When we say we want to be your home improvement partner for life, we mean it. See website for additional service areas.**Please note we currently are not interior doors or repairs**