Absolute Plumbing of Flower Mound

They came the same day and finished the work quickly. The service person was very helpful, and the price was great. We will use them again.

I had a leak in the tank on my old heater.  I called Absolute Friday morning, they gave me a quote over the phone and one-hour time window for that same morning.  Michael arrived in about 2 1/2 hours (comfortably within their stated window) and did a good job (all joints sealed and checked, new drainage pipe fastened well and not wobbly).  The inspector couldn't come out until Tuesday morning, but his only comment was that the drainage pipe was not required to run to the end of the garage, just over the step.  Michael had run the pipe the extra distance at no extra charge. The inspection was fast and the inspector pleased with the quality.  
The price was exactly as quoted, no surprises.
Surprisingly enough we now have better pressure and hotter water in the master bath that when we bought the house new.  The AO Smith they used is rated highly, so perhaps my previous one was just builder trash, but I'm very happy with the result of the work.

These guys did a great job from the initial phone call, making it on time for the appointment, and completing the repair. Their service rep was professional, very respectful of my home, and explained everything he did to complete the job.

He was very helpful and came out in a timely manner. Not only did he take care of the problem at hand but also took the time to explain, if ever there is a water line rupture (which is very common in Texas), how to cut the water off to the street water meters.

Made appointment using online appointment scheduler without an issue.  Tech, Bryan, arrived around scheduled time and quickly got to work.  He fixed all identified issues to my full satisfaction.  He took the time to explain what he was doing, what caused the problem, and how he would fix it.  When there were more potential solutions (1st wouldn't be enough) he explained before he began that project what additional work may be required.  He fully tested the fixed plumbing, taking time to demonstrate to me that it was working and compared to what was happening prior to the service call.  Material prices were very reasonable and labor charges were as expected and consistent with the better prices I have seen from the most highly rated companies in the DFW area. 

All our current problems are solved and we will definitely be using Absolute Plumbing again when plumbing issues arise.

We ended up not using their services because we did not trust them. He also started complaining about things that we didn't think was our fault. It was a very unpleasant experience.

I exchanged emails with Absolute Plumbing pf Flower Mound on Wednesday and had a plumber at my house by Friday.  You can also set up an appointment by phone or via their web site and online calendar.

Michael arrived on time and completed all the work in 2 hours.  Michael was very professional and replaced the supply lines where needed.  The original estimate was about 3-4 hours, making the installation much cheaper than the estimate.  They do have a $45 service charge, but even including that our cost were less than expected.  We had estimated the cost to be about $500 and only paid $312.  Michael cleaned up all the mess and old parts, putting everything back into the boxes from the new toilets.  No clean-up required after their service.  Toilet area and sinks were clean and ready for use.

We are very happy with the work they completed.  The cost was excellent, the time was from contact to appointment to service was very short, and the work was done professionally.  Much better than trying to do the job ourselves.

We will definitely be contacting Absolute Plumbing of Flower Mound in the near future to replace additional faucets in our home.

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The gentleman arrived promptly and went straight to work.  In less than 20 minutes the work was finished and the area was clean.  I was very impressed with how prompt the company was in arriving to do the work, as well as how quickly the work was completed.  They will continue to get our plumbing business in the future. 

I'm sorry for this late response, however I actually did put a response out here right after work completion but for some reason I couldn't find it when I looked tonight.  Thank you for the service you provided!!

The experience was great. The technician was friendly and prompt. He did a good job. I was satisfied.

I made an appointment online, which was very convenient because I could make it when they were closed.  There was an opening the next day, he called first, was early, effecient, educated me on some simple things that I could do myself, and told me what to watch for in the future.  Very friendly, quick and knowledgeable and clearly honest, as I would have had him do everything on the list, but he explained why some were not necessary.

See above......

great

I was at home when I heard a noise like water running. I checked to see if any faucets were left on, but there were none. I happened to go to the garage, and there it was water flooding the garage. I thought something was wrong with the water heater, but is was just replaced brand new last year. Anyway, I discovered the water coming from the wall, and then checked my study which was on the other side of that wall to discover it too was being flooded. I was panicked trying to get the water shut off and I had no idea who to call, so of course, I checked Angies List and called Absolute Plumbing of Flower Mound.

I spoke to Chelsea, on a Thursday afternoon when this first happened, and she was very helpful. They were backed up however and she didn't know if she could get someone over until after the weekend. I know she could tell I was panicked and thank goodness she was able to get one of the plumbers to come over that afternoon to see exactly what was happening with the leak.

The young man, Bryan, that came by was great, he looked it over and determined that is was a homeowners worst nightmare, a slab leak. He was very careful and polite, and made sure it was OK with me to cut out some sheetrock to try and narrow down where the leak might be. He told me that we would have to get their master plumber over with leak detection equipment to detect as close as possible, the area where the pipe was broken. He worked to see if it was the hot or cold water line, so that he could leave us with some water if possible. He did discover that it was the hot water line, and was able to turn the water back on on the cold side so that we would at least have some water to the home. In addition while he was doing all this, he discovered that the exhaust on our gas hot water heater was not vented properly, and fixed that for me while he was here. In addition he gave me some advice on how to make sure it was properly vented, and having told him we were having the roof replaced, he offered advice on making sure that the roofing company properly vented the water heater while replacing the roof. Bryan was just fantastic, very polite and extremely helpful when I needed it most. I was VERY impressed.  He told me exactly what the price would be on the leak detection, and as close as possible what the price would be to repair the leak assuming that it was where they thought it would be and there were no surprises.  I appreciated knowing right up front a range of what the cost would be.  By the way, after the job was complete, the cost was EXACTLY what he told me it would be.  All this happened on the day I discovered the leak.

The master plumber, Michael, called me shortly after to set up a time to do the leak detection.  We set up for the following Monday, which was no problem since Bryan was able to leave us with cold water for the weekend.  They were able to detect the area of the leak, and set up to do the work the next day.  They told me it would take 2 to 3 days to complete assuming that the leak was in the area, and that there were no other breaks in the line.  I thought this was very reasonable considering they had to take out concrete repair the leak, have the city inspect it and cover the hole back up with concrete.

Bryan began work the next day, and was very careful about protecting our home.  He took a lot of time setting up plastic so that the concrete dust would be contained and not get all over our belongings and staircases in the study when he started jackhammering out the concrete.  He had to cut out about a 2 foot by 4 foot section of concrete to locate the leak, and set up to repair the pipe the next day.  To finish up, Bryan was able to repair the pipe, and pressure test to make sure there were no leaks, he had the work inspected, and was able to fill the hole back in with concrete all within the time frame he originally gave me.  Bryan was very considerate, very professional and did a great job for us during a rather trying time.

We very much appreciate the work that was performed by Absolute Plumbing, and could not believe that they completed all the work they did for us at the price they gave.  This company obviously does business the right way.  They are more than fair on their price and the work was excellent. 

I will only use Absolute Plumbing for any of my future plumbing needs, and would highly recommend them to anyone.

They are fantastic; they are the only plumber we use. They're on time and very good at communication. If there are alternatives, they'll tell you to do something different.

they did an excellent job and came out quick.  He also gave me some advice on my kitchen faucet valves.  I was impressed because the technician remembered when he came to my home about a year ago to replace valves in the bathroom.  This is the second time I have called on Absolute and would absolutely use them again.

Very happy with the experience.  Michael very quickly diagnosed several issues with the shower plumbing and the grout.  He very quickly and efficiently sealed all the plumbing threads and caulked the fixtures.  Very happy with the work he did and the cost for the repairs.  These guys should be at the top of your list for any plumbing work.

Brian explained everything to me as he was doing it.  I ran the dishwasher so he could see what was leaking.  He diagnosed and fixed the leaks, he also installed a high loop for the air gap needed instead of the current one that was overflowing on top of the granite on the sink.  He removed the Water filter system and reconnected everything the way it should be without the water filter system.  He took everything away so I didn't have to deal with disposal of the tank, etc.  Overall, a great experience and I would definitely hire them again.

When I called re the frozen pipes and asked what to do, he was very responsive and said he would be there that day. He did come out, but then just stood there and said there was nothing TO do. Either the pipe would thaw and all would be well, or it would burst. Told me to look for water running out of the wall and said I would hear it should it burst.  He charged me for that visit, even though he just gave the same advice for free on the phone to others I referred to him during the Big Freeze of Feb 2011.
We had him back to do a routine clean of the two tankless water heaters (before I knew he was charging me for that first non-working 15 min visit). He was here maybe 1.5 hours total, and charged $450, plus the full service call for the frozen pipe drop-in visit (I could be slightly off on figures, as I can't find my bill, but this is my best recollection).  When he left, we had no hot water at all, as he had forgotten to finish putting the system back to functioning. He had to drive back later that day to finish. No apology for that.
Found out later that this is an exorbitant rate for the time spent (I called several area plumbers), as there was nothing wrong with the water heaters, and so this was just a routine check. Certainly I would have been better off paying an hourly rate.  The plumber we now use charges one quarter of what Absolute does for these routine cleanings.

They did a very, very good job. The gentleman that came in did the work quickly and efficiently. He was on time, friendly, honest and knowledgeable. I thought he was going to have to remove the whole spigot outside and he said he just needed to replace the washer so he was very honest. I was very happy with the work.

We would totally use them again!!

There was some trouble removing the existing faucet because of rusted bolts, but job was still completed, including clean-up, in about an hour.  Nice guy, good work, fair price

They did a good job and were very professional.

My kitchen sink had been stopped up for a month and continually became worse.  After trying a do-it-yourself fix with drain cleaners and snakes, decided a professional plumber needed to address this problem which went beyond a simple stopped up sink.  The service man had a thorough knowledge of plumbing systems and septic tanks.

I was very satisfied with my experiences with Absolute Plumbing of Flower Mound. The job went well. The workers did what they said they were going to do. It was on a rental property. I would recommend this company.