Hargrave Home Repair Inc

This review is for Hargrave Custom Foundation repair and Drainage Correction. I was told that they would drill holes in inconspicuous areas on my decorative concrete patio and also that they would fill in the holes in such a way that it would match "pretty close". Neither of these things happened. When I asked if "anything could be done" to improve it they flatly refused and then immediately started pressuring me to pay the bill right then. I am as reasonable a person as you will ever find, but this really ticked me off. I would not ever recommend this company due to this.

I went great!

We were very happy with Hargrave Custom Foundation Repair. We had an independent Structural Engineer evaluate our home first and draw up a plan; we then had 3 foundation companies recommended by neighbors provide quotes. Hargrave had the longest lead time to get on their schedule, but they were worth the wait. Dan Hargrave performed our evaluation, which matched the structural engineer's recommendation. We also liked that they only install steel piers. Dan provided a written proposal provided within 1 business day, which was the best price of the 3 we obtained even though his was for steel piers and the others would have used (generally less expensive) concrete pilings. In January 2020, we had 19 exterior piers installed, which took approximately two half-days. The first day, holes were dug and the brackets were attached to the slab foundation (all exterior work); on the second day, the house was lifted/leveled. They checked and adjusted to ensure all interior doors closed properly and door frames were square. The house is now level and many of the sheetrock and tile cracks are now closed. The holes were backfilled; because they used tarps to hold the dirt, there was no visible evidence that foundation work had been done - everything was clean and back in place when they left. We were extremely pleased and would not hesitate to recommend them.

The men at Hargrave were outstanding, completing a 21-pier job in less than four hours and fixing all of the problems. The price was fair and the customer service was great. I would recommend this company to anyone who needs foundation repair.

work went smooth, no new issues. everything looks good.

Dan and Russ Hargrave run a fine operation. 100% phone pick-up, courteous response for appointments, questions, follow-up (Linda and Rita). Prompt appointment for review with Dan and measuring, reasonable price of less than $5,000 for steel pier solution. Dan took plenty of time to educate me on the soil, foundation, brick and drywall issues. Follow-up conversation with Russ yielded an appreciated visit to address additional garage and interior slab related questions. The work was scheduled within two weeks of me accepting their contract. Other companies were scheduling 30 days out. The team arrived as promised at 7:30 am and dug the required holes without any damage to bushes or plants. By 11 am, all brackets were attached to the foundation and then connected steel piers sunk to 33-36 feet depth until reaching 4,000 psi counter pressure. That's much deeper than my neighbor's concrete pilings pushed to only 20 feet a few years ago (different company). At 1 pm, supervisor Nick arrived to direct the lifting of the foundation. He has the magic touch ... and 30 year experience. Exterior brick cracks closed 75-90%, interior drywall cracks closed 90-100%. The foundation is at level and the interior was lifted sufficiently as well, so that no interior piers or under slab foam filling was necessary. By 2 pm the team had cleaned up the work side, filled the wholes and waved good-bye. No damage to sprinkler system, exterior lights, gas lines or in-ground wiring. Two days later the plumbing company came to inspect fresh water supply lines and sewer pipes (part of the Hargrave contract) for any sinking/lifting issues. No problems detected. This was quite a positive experience!

Excellent, prompt and professional. Experience is what I got, crew went above and beyond. No high pressure sales and was given options on what I could have done.

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Went very well. They were incredibly fast and easy to work with.

We had Dan Hargrave (and 2 other companies) come out to inspect our home and give us an estimate on potential repairs. Typically foundation companies start with measuring the elevation differences from a central point in the home to several other areas of the home to determine any problem areas. All 3 companies did this. What made Hargrave different is that his evaluation and suggestion made significantly more sense than the other companies. All companies agreed that the back wall of our home was dropping and needed support. However, the other 2 companies had both assumed (and had convinced me) that if the back wall needed to come up, the outside garage wall would need to come up as well. This made sense to me until Dan did his evaluation. Dan was the only person to measure the drop in the garage. The other stated they didn't measure the garage floor because of the intentional grade to allow drainage. This again made sense, but Dan measured to at least confirm the garage was level from side to side, taking the grade into account. What he determined was the outside garage wall was already high, and lifting the back wall would bring it back in line with the outside wall. Dan also noticed another issue that the other 2 companies hadn't seen due to a lack of measurements. However, he stated he would actually wait on that work, keep an eye on it and if it continued to get worse . . only then to have them back out to repair that area. Repairing it now would lead to additional separation inside and unless it got worse, he wouldn't suggest the work be done right now. This gave me a lot of faith that he truly recommending what he thought was best for me, and not what was best for his profits. They were on time when the work was scheduled to start and had the job completed in a few hours. The foreman was thorough and walked me through his decisions on how far to jack up the house and when to stop. The crew did an amazing job of cutting up our deck to do the repairs and putting it back together where it is almost impossible to see it had been removed. They even fixed the cracks in the brick, though they said they typically don't do that anymore. I couldn't be happier with the evaluation, recommendation, communication, work, clean up and price. I have already recommended them to others and would be happy to do so in the future.

GREAT. THE MAN HAS NOT CHANGED OR DROPPED STANDARDS IN 23 YEARS. STRONGLY RECOMMENDED.

They were great:)

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.Excellent work and highly recommended.
Arrived on time, went right to work with no standing around.
Had 17 steel piers installed in about 8 hours across 2 days.
Cleaned up their work and installed concrete patches with no left over mess.
Initial inspection felt good; unlike the other company I spoke with that wasn't nearly
as thorough and was more sale oriented

The team showed up on time.   Went immediately to work.   Caused no damage to landscape and plants just inches from their digging efforts.    Installed the piers.   Lifted the porch and seamlessly repaired the prior visable crack in the washed concrete service as an added bonus.   They then cleaned the area and restored the ground around the porch so that any unsightly evidence of their efforts was eliminated.   
In Short:
The did more than was asked for at a level of quality and professionalism unmatched.    
Will absolutely use again if ever needed and would highly recommend them to friends and neighbors.

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Time will tell if the repairs were most appropiate, but all indications are that Hargrave did an excellent job. They inspected the house, spoke to the owner (me) and quickly submitted an estimate. The work was done as stated and they cleaned up after themselves.

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We had work done by them ten years ago and they put in several post so this time they adjusted those and put on two additional post to the adjacent side of the home. The service was excellent. The workers were very polite and they cleaned the place as they were not worked there. This company is so professional.

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I contacted Hargrave Custom Foundation along with four other foundation companies all of whom provide steel piers for foundation work that I knew I needed.  Dan Hargrave came out and looked over the situation and worked me up a proposal to do the work.  Dan stopped by several times in the next couple weeks to address variations in the work to be done.  Russ came out on one occasion to test the thickness of slab and locate some interior beams.  It was nice working with both of these fellows.

A neighbor was also researching foundation work so we started comparing notes.  We even requested bids from the same companies and decided to visit a job site of each of the bidders to see exactly how the work was performed.  After visiting a Hargrave site, we came to realize that the  support of the house was being transferred to the steel pier in one of two ways -- an angle bracket as shown in the literature and in some cases, a side mount plate with screws into the perimeter beam.  it appeared to us that the side mount plate (and screws) was cracking the perimeter beam severely and under load could lose its "grip" on the perimeter beam.  Further, it was being used too often and for the primarily purpose of saving time in installing the piers although the field foreman had an explanation for its use which was primarily to avoid having to deal with roots. This latter approach did not look like a very good way of supporting the house to us.

I contacted Dan and talked to him about the matter.  Dan said he leaves the decision as to which support to use to his field supervisor who had been with them a long time.  There was no negotiating on avoiding the use of this attachment even with the offer to pay more for avoiding its use.  I was told this is the way we do it.  At this point I disqualified Hargrave Custom even though their price was very attractive (second lowest bidder) and Dan and Russ were great to work with.

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On time and quick.