Quigley Heating & A/C of Dallas

We choose Quigley to replace a pair of 27 year old Trane A/C units, with new Trane heatpumps, and were delighted… • Chris – top notch salesman. Made it clear that the Trane products sell themselves and his value contribution was to fill in the knowledge gaps as we needed. Very prompt in his professionalism (e.g. email and question response times, thorough answers, et). An exception customer-facing frontman! • Scheduling – always well communicated and ON-TIME everytime…! This become exceeding rare in our experience in the thriving residential services industry. • Installation Crew – very respectful and everyone spoke English. As a native Spanish speaker, it not an issue for me, but all too often my wife has been in the difficult position with contractors when I’m at work to try to communicate with other project crews that didn’t speak ANY English. A simple but noticeable customer consideration. All of your crews show a sincere appreciation and respect that they were in OUR HOME. • Pricing – Competitive and simple. I like the bottom line pricing with everything included. • Post Install Follow-up – I applaud Chris’ check-in after the installations. The customer’s feedback of the install(s) is an excellent QA and feedback practice. However, if you don’t completely follow through with the outstanding items, it becomes a wasted effort… more below. • Mr Quigley - Very impressive display of Customer Commitment from the first day of the install, through the post-install follow-ups. It’s his name on the company and the personal involvement conveyed EXTREME OWNERSHIP (literally and figuratively) in the product and service.

From beginning to end they were professional, on time, educational, patience and ended up with a great new efficient system that was definitely under my budget.

Tech Tech quickly realized ie was an electrical problemm with the circuit and that I needed to call an electrician.

They installed the new coils improperly. It leaked, and the AC kept breaking. Quigley refused to admit there was an issue with our brand new parts under warranty until we finally brought in an outside opinion.

Great - Big thanks to Ray and Josua for awesome service this morning. They were on time, answered all my questions, and made some great recommendations to keep my system in TIP-TOP shape!

The technician was professional and on-time. Everything was completed in a timely manner. I will use them again.

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I have used them for probably 6 years. They communicate well and show up on time.

I've used them for years. I'm familiar with them. Excellent. Very good. It took less than a day. They left everything clean.

I would use them again in the future.

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They did what they needed to do. They came out and did a check on one of the units that wasn't working properly. They checked the fluids and some other stuff. I don't think they were out of line too far on their pricing. 

They were very quick to get back to us and I was having a hard time getting other companies to come out. They did it quickly and efficiently, they cleaned up their mess and left. They were good.

So glad I found Quigley! The heating unit sitting on top of our office building decides to go kaput during mid winter. Time is of the essence (I can't let my office staff freeze!) so I hit the phones getting quotes. This is a huge job so shopping around matters. I chose Quigley over other companies because: 1) Quick. They were lightning quick getting us a quote. As I said, can't have my staff freezing. Those little portable heaters can only do so much. 2) Fair price... and I had checked around. The only lower bids came from individuals, not businesses. Having a warranty and knowing it will be professionally installed is definitely worth paying a little extra. 3) Professionalism. From start to finish, Charity, Chris, and the tech staff were professional, quick, and just awesome to do business with. I'll be definitely be using Quigley in the future for other properties I own. It's a relief when you can find a reliable, competent, and fairly price contractor. I found that in Quigley. To all the staff at Quigley, thank you for being awesome!

Replaced thermostat

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I first used Quigly like a year before they did this job. I had an AC leak in one of my properties on July 4th. They were the only company that I could get to come out. Anyway I called them back and Mark came out and spent a good amount of time measuring and inspecting the house to come up with a good system to install. It took a few months for it to get hot enough for me to go on and give them the go ahead to install the system. They came on time, were very nice  and spent around 12 hours installing the thing. They came back 3 times to adjust the system, add a fan and redo some of the duck work from the previous system and did not charge any extra. They showed me how to use the fancy themostat and even called a little while after to make sure it was still performing. The house is no longer an oven.

Quigley was very quick to respond to our ac not cooling. We had a 30 year old system and decided to replace the unit. They were very prompt and did an excellent job. It was installed and up and running in one day! I would defiantly use them again.

They came out  and said I needed a part and the company wouldn't cover the work under warranty although it is still with in the time. I have asked to speak to the owner and service manager and both will not return my call. This is extremely frustrating and their extended warranties don't mean anything and worthless.

They got me in RIGHT AWAY in August.  He confirmed the problem was the capacitor.  He quoted me a price of $309 PLUS the service fee.  I know that a capacitor costs $30-60, and most places will waive the service fee if they perform labor. I asked to waive the service fee, and instead he said he would use a lower quality capacitor and save me $10.  :(   In the end, I appreciate that they were able to take care of it quickly.

It went fine.  I would keep them on my list to call but would get quotes from others before moving forward.  The pricing was a little higher than some bids and a little lower than others.  They justified their price by saying the quality would be better.  I have rooms that are hotter than others.  I still have those issues.  In fact, i'm typing this in an office that's at least 8 degrees hotter than the living room next to it.  They came out to adjust it twice but I eventually just gave up.

I was completely satisfied with everything.

The technician arrived on time and was very thorough in his diagnosis.  He was very professional and helpful.

Quigley phoned after the service man was here to confirm order for new parts and date was set to come back out to install the new parts. They arrived during the agreed upon timeframe, and replaced the parts. Service man was very considerate with making sure that no soil from his wet shoes was brought into the house. Very friendly and explained everything that he was doing

I responded to a coupon that I received in the mail for a $39 precision "tune-up".  I have used similar coupons in the past by other a/c companies, and they have come out, inspected, and cleaned the units for the advertised "tune-up" price, as well as recommended any necessary repairs.
Luckily for me, when the service agent wrote back, I noticed that she interchanged the word "inspection" for "tune-up".  These are two completely different things.  When you pay for a "tune-up" on a car, a mechanic doesn't just look at the car; he adjusts the timing, greases the engine, and performs other maintenance work on it.  Apparently Quigley Air thinks "tune-up" and "inspection" are one and the same thing.  I think this is false advertising, and am just glad I caught this before actually paying for the service to be provided.  Buyer beware!

They kept the appointments when they said. The installation was good. I have had no reason to complain.