Rainbow International of Ft Worth & North Dallas

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I ended up cancelling my insurance claim and will take care of the water damage on my own, using the people I want to use from Angie's List!

I like it when a company is truthful, even if it means costing them business. The stain was minor and not very noticeable; the odor was the more compelling reason for seeking help. The cat marked the spot only about 4 times. John pulled the carpet up and realized there was likely nothing he (or anyone) could do to completely remove the smell. The backside of the carpet had set too long in urine floating on top of a pad which had a liquid resistant film. (And the pad was contaminated too.) John said he could change out the pad and do the, as he said, quite costly labor to try and remove most of the stain, but that was all we could hope for because of the carpet backside contamination, which could not be cleaned. Basically the carpet was ruined and simply needed to be replaced. John told us that and I like honesty enough to report/brag on Rainbow Intl. Another company, on the other hand... I won't ever use them again! I had first called them out to clean the entire carpet with a concentration on the soiled corner. They were not at all upfront about their ability to remove the stain/odor. All they wanted to do is shampoo clean (not steam clean) the carpet, charge me more than the original quote, give me a flowery masking liquid for the corner, and run off with about $200 of my money. The company's promise to return for little money is little consolation when all they'll do is simply perform the same ineffectual treatment. And besides not being truthful or effectual with regards to the cat urine, even the basic cleaning was not one that afterwards I would say yielded noticeable results. John from Rainbow Intl. said he was not surprised by that. He told me the other company doesn't even use hot water in their process. I'm not sure if that's true or not, but it was what I was told.