SoBellas Home Services
About us
SoBellas Home Services is a residential Air Conditioning, Heating and Appliance Repair provider in El Paso, Texas and Las Cruces, New Mexico. Our company is based on the belief that our customers' needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals. We specialize in Repair and new AC installations and Swamp Cooler conversions, converting to refrigerated air conditioning. Call the guys in the yellow booties today.
Business highlights
Services we offer
Repairs of refrigerators & freezers. Washing machines. Clothes dryers. Oven & stoves, furnaces. Air conditioners. Swamp coolers and evaporative coolers. Central AC. Refrigerated air conversions and retrofits., ranges and cooktops. Microwaves. Dishwashers. Heaters
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 9% | ||
| 4% | ||
| 3% | ||
| 3% |
"Thank you so much for the perfect score. We are happy that we were able to help you with the washing machine. We are honored that you selected us for your repair and are always just a phone call away."
"We are very appreciative of the great rating. Please let us know if we can ever be of any future help."
"We greatly appreciate this review and are honored to know that you would recommend us without hesitation. We know that with each service call it is not enough to just repair an appliance but it is also important to provide our customers with useful information regarding their appliance. We are always here should you ever be in need of our services again."
"Thank you for the great rating and the feedback. We appreciate your input as it allows us to continuously improve as a company. Our main goal is to ensure that you have a great customer service experience. We apologize for any inconvenience that you may have experienced in regards to the coupon."
"Thank you so much for the great rating and kind words. We are honored that you selected us for service. We know how valuable your time is so we make it a point to provide our customers with a quick and efficient repair."
They did a good job so that is why we also used them to repair our A/C. A different group repaired the stove than repaired the A/C but they did a great job and we were real happy with them. They gave us the options with the cost of either replacing it or repairing it. I do remember that it was not cheap, but the replacement was almost $5,000.
"Thank you for the perfect rating. It is an honor to know that you have trusted us to repair your appliances on multiple occasions We are happy that we were able to point you in the right direction and that you were satisfied with our service. Please let us know if we can ever be of any help in the future."
They had to make two trips to get it fixed. They fixed it and it worked fine for about a week and then it stopped working. So I called back and they did not have any problems with getting someone back out to re-look at it. So in that regards it was good. We used the same one to fix the stove; it is a corner range four years ago when we moved in the house and they did an excellent job with that. It was a little more than I expected. They were here at the time they said so they called.
"Thank you so much for the great review. We are honored that you selected us for service and appreciate the feedback. Please let us know if we can ever be of any future help."
"Thank you so much for the great rating. We are always here if you should ever be in need of our service again."
"We appreciate the great rating and feedback. Our goal is to complete the repair in the initial visit as our work vehicles are fully stocked with parts. There are instances however such as this one where we have to order a part which can take between 3-5 business days. We apologize for any inconvenience and are happy to hear that overall the repair went well. Please let us know if we can ever be of any help in the future."
"Thank you for the rating and feedback. Your feedback is invaluable to us as we continue to strive to our goal of providing the best customer service experience possible. We apologize for any inconvenience that you may have experienced but are happy to hear that the electrician was able to point you in the right direction."
"Thank you for the great rating."
"Thank you for the great rating. We are honored that you trusted us with your appliance and are happy that your cook-top is working correctly. Please let us know if you have any questions."
"We are appreciative that you took the time to provide us with feedback and a rating. Our main priority is customer service so we apologize if you did not have a good experience with us. We do keep our vehicles fully stocked however there are instances where a part has to be ordered. When a part is ordered it takes between 3-5 business days. Our goal is to provide you with a accurate diagnosis so that you can then make a informed decision about whether you want to go forward with the repair."
"Thank you for providing us with the feedback as it allows us to continue to become a better company. We apologize that you did not have a great experience with us. We service several homes on a daily basis and strive to create the best customer service experience for the communities that we service. unfortunately there are some instances where a part is no longer available. In this the control board for the dryer was no longer available and it needed to be rebuilt. Given that we sent out a technician on 5/23/2016 who determined that everything was working fine with the unit in this instance we would need to re-diagnose the appliance. Please feel free to contact us if you should have any questions."
"We appreciate that you have provided us with a rating and with feedback. In terms of the diagnostic we did find that the washer had a drain pump that was failing and needed to be replaced. In this instance our technician did not think it would be necessary to pull anything apart due to his experience with these type of issues and seeing the error code. Our goal is to provide you with a accurate and quick diagnosis. I'm sorry you had a bad experience, our roots in the business trace back to 1975, we service several customers a day and we price ourselves in providing a great customer service experience to the communities that we service."
"We appreciate the great rating."
"Thank you for providing us with a great rating and feedback. We love to hear from our customers because it allows us to continue to improve as a company. Our goal is to provide you with a great customer service experience and we know that the best to achieve that is to listen to all of our customers. We know that sometimes repair prices can vary in cost however our goal is to provide you with the knowledge needed to make the best decision possible. We are happy to provide you with a 5 year warranty on any parts that we install as well as a one year labor warranty that is associated with those parts.."
"We are all about providing our customers with a accurate and efficient diagnosis. We are very appreciative of the review and feedback that you have provided for us. Don't hesitate to reach out to us if anything should come up again."
"We appreciate the great rating and that you would use us for services again. It is a great honor to know that you trusted us to diagnose your washer since we know that you have many options. Our goal is to provide you with the best customer service experience possible. Thanks again and we are always just a call or online chat away should you ever need our services again."
Sure enough, I found the part for $130 at Sears. I called Sobellas to get a better understanding of the quote as they hadn't broken out parts and labor. I had hoped to have them do the work but they never responded. I tried them via email, in-box on Angie's List and called them twice. The farthest I got was the receptionist telling me someone was working on getting me the breakout and they would call me back.
While I waited for their response, I found a YouTube video that showed how you could drill a hole in another area of the microwave and connect the spring at the top/bottom vs. the small extension in the center. I have no handyman skills but fortunately was able to fix easily following that direction. I'm happy my micro is fixed but will never use Sobellas again, nor would I recommend them. I fell they were deceptive in making the quote and then could not defend the estimate when I made the inquiry. They also lack insight and aptitude to solve problems in different ways. They were too quick to issue a high-end quote with what is likely their proud labor costs, vs. the manufacturer's parts. Their lack of response was unprofessional. I'll stick with my regular go to who was closed the Fiesta Friday when I made the original call. Another lesson was to always ask for parts/labor breakdown during the service call.
"We appreciate the feedback and the rating. Our pricing on labor is based on the difficulty of the job and our parts include a 5 year warranty on parts as well as a one year labor warranty associated with those parts. We do apologize for the delay in receiving a itemized receipt. A representative will be in contact with your shortly to answer any concerns or questions that you may have."
"Thank you so much for the great review."
"Thank you for providing us with a great review."
"Thank you for the perfect score."
Licensing
State Contractor License Requirements
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FAQ
Contact Information
125 Graphite Dr, Ste D, El Paso, TX 79932
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