SoBellas Home Services

"We appreciate the great rating and are happy that you were satisfied with our service. Our goal is to provide you with a successful and quick repair and we are happy that we were able to deliver. Please let us know if we can ever be of any future help."

"Thank you so much for the perfect rating and we are honored that you would us for service again."

"Thank you so much for taking the time to review us. We appreciate the rating and are always just a phone call away should you be in need of our service. Our goal is to complete repairs on the same day so we appologize that this was a repair that took a few trips."

"We are happy to hear that you were satisfied with our service. Our goal is to provide you with as much useful information as possible. In this instance, we are happy that our technician was able to resolve the issue in a quick and efficient manner. It is also an honor to know that you will use our service again. Please let us know if we can ever be of any future help."

"We appreciate the feedback and are sorry to hear that you did not have a good experience with us. I do see from our records that we had been out on this service call two years ago and that the issue was diagnosed and repaired on the same day. We do not have any repair history on the washer and see that the repair price for the dryer was less than $180.00. Please feel free to contact us anytime if you have any additional questions or concerns. Our goal is to provide our customers with great customer service."

"Thank you for reviewing us and for providing us with such great feedback. We are very happy that you were satisfied with the service of both technicians that went out to your home. Our goal is to provide our customers with a comprehensive diagnostic and explanation on the issue that their appliances are having. Please let us know if we can ever be of any future help and our team will be very happy to know about your kind words."

"Thank you for providing us a review. We appreciate the feedback and are happy to know that you were satisfied with our service. We are always just a phone call away should you be in need of our service again."

"We appreciate the great rating and kind words. Plese let us know if we can ever be of any future help."

"Thank you for the feedback and the excellent rating. We make customer service our priority and we are happy that you were satisfied with our service. Please let us know if we can ever be of any future help and we hope that you have an amazing 2017."

"We appreciate the A rating and are always just a phone call away should you need us."

"I am happy to hear that you were satisfied with our customer service. Unfortunately, there are times when a replacement is the best option and our goal is to provide you with the best information possible. It is an honor to know that you selected us as your service provider. Please let us know if we can ever be of any future help and we hope that you enjoy a great holiday season with your family."

"Thank you for the great review! We always make sure that our vehicles are fully stocked. Our goal is to provide you with a quick repair since we know that your time is valuable and that you need your appliances fixed quickly and efficiently. Please let us know if we can ever be of any future help and thank you once again for trusting us with your repair."

"Thank you for reaching out to us regarding this matter. We believe in providing the best customer service experience to our customers and apologize if you were not satisfied with your recent experience with us. We are very appreciative that you have been a customer of ours and appreciate your feedback as it allows us to continue to become a better company. On a previous service call, that took place in 9/24/2015 we had found that the thermostat was not working. It is at that point that we installed a new one which is the reason why it was covered under our 5-year warranty and 1-year labor warranty. The 1- year labor warranty had expired on 9/24/2016 however the 5-year warranty is still active. When our technician went to perform the seasonal maintenance on 11/14/2016 he found while checking the continuity of the thermostat that the thermostat itself was not working correctly. It is at that point that he provided you with a replacement thermostat. The only charge that took place was the labor because the labor warranty was expired. We kept compliant as always with our warranties and honored the replacement. We studied the call history and conducted an investigation with our technician team, however, did not find anything to suggest that our technician had caused any damage to the thermostat. Our previous service call had taken place on 11/10/2016 where we had conducted seasonal maintenance on both of your units. Our technician performed seasonal maintenance on both and some of the services that he performed were replacing filters, cleaned sensors and cabinets, checked for gas leaks or carbon monoxide. The wires and connections were fine and at that time the unit was ready for the season. Thermostats like any form of technology can give out. We apologize for any inconvenience that this may have caused. Please let us know if you have any additional questions or concerns."

"Thank you so much!! We are very pleased to hear that you enjoyed our service. Please let us know if we can ever be of any future help."

"We are very happy to hear that you were satisfied with the repair. We know what an inconvenience it can be to have an appliance that is not working properly so we make sure to always repair them in a timely manner. It is an honor to know that you would use us for service again. We are always just a phone call away should you need any help with your appliances or heating and cooling system."

"Thank you so much for the kind words and the excellent review. We know that your time is valuable and because of that our goal is always to provide you with service in a timely manner. It is an honor to know that you would use us for service again."

"Thank you for sharing your experience with us. We are happy that we were satisfied with our service. Please let us know if we can ever be of any future help."

"Thank you for the kind words. We are very happy to know that you were satisfied with our service. Please let us know if we can ever be of any future help."

"Thank you for the kind words and the perfect rating. We are happy that you were satisfied with our service and are always just a phone call away."

"We appreciate the feedback and are sorry to hear that you were not satisfied with our pricing. There are some rare instances unfortunately where parts are no longer available by the manufacturer. This can occur such as in this case due to the age of the unit. We understand that when you call us you want skilled labor which is why we cannot charge the same as fly by night contractors. We will be emailing you a more in depth explanation on our prices and are always available should you have any questions."

"We appreciate the second opportunity and are honored that you provided us with a great rating. We have addressed the issue with the first technician and for the inconvenience are sending you a discount that you can use on any future repair. Thank you so much for selecting us for service and we are always just a phone call away."

"We greatly appreciate the perfect rating and the kind words. its an honor to know that you selected us for service and that you would recommend us.We are always just a phone call away should you ever need our services again."

"Thank you so much for the great review and kind words. Our goal is to always provide you with a 100% accurate assessment after each diagnosis .Unfortunately the washer was a instance where a replacement appeared to be the better option. We are honored that you selected us for service and are always just a phone call away."

"We appreciate the time you took to share your experience and are thankful that you selected us for service. We are sorry to hear that you were not happy about our diagnostic fee however we would like to give you some reasoning behind the charge. Our technicians are trained and certified and we know that when you call us you expect prompt and professional service. We offer skilled labor and unfortunately cannot charge the same as fly-by-night contractors. We have emailed a more detailed explanation of our diagnostic fee and are happy to answer any questions that you may have. We are honored that you selected us for service and once again apologize for any inconvenience. A representative will be in contact shortly to go over any concerns that you may have."

"We are very sorry to hear that you were not satisfied with our service. Our trip charge and diagnostic fee is $95.00 which we do waive for you if you accept the repair. The diagnostic fee provides you with having one of our professional technicians who all are screened and certified examine your unit. In addition our parts come with a 5 year warranty and a 1 year labor warranty as well. Our prices are based on factors such as the parts, difficulty of the job and of course other factors pertaining to continuous training, etc. We will be emailing you a breakdown on our pricing and hope that you will give us another chance in the future. Thank you for your feedback."