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SoBellas Home Services

Appliance Repair, Heating and Air Conditioning, Appliance Repair - Small

About us

SoBellas Home Services is a residential Air Conditioning, Heating and Appliance Repair provider in El Paso, Texas and Las Cruces, New Mexico. Our company is based on the belief that our customers' needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals. We specialize in Repair and new AC installations and Swamp Cooler conversions, converting to refrigerated air conditioning. Call the guys in the yellow booties today.

Business highlights

17 years of trusted experience
Se Habla Español
Family Owned & Operated
Eco Friendly

Services we offer

Repairs of refrigerators & freezers. Washing machines. Clothes dryers. Oven & stoves, ranges and cooktops. Microwaves. Dishwashers. Heaters, furnaces. Air conditioners. Swamp coolers and evaporative coolers. Central AC. Refrigerated air conversions and retrofits.

Services we don't offer

Window ac units. Portable ac units. Mixers. Blenders. Vacuums. We do not work in San Antonio

Amenities

Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.6693 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
9%
3
5%
2
3%
1
5%


Rating CategoryRating out of 5
quality
4.6
value
4.3
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 626-650 of 693 reviews

Teresa T.
01/2015
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from SoBellas Home Services
Thanks for the great review.

DIANE R.
01/2015
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from SoBellas Home Services
Thanks for the great review.

Doug K.
01/2015
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from SoBellas Home Services
Thanks for the great review.

Billye H.
01/2015
2.0
appliance repair
  + -1 more
unknown
Description of Work: All I needed was a new upper coil for my oven, which I told them in the beginning. After waiting 24 hours for a return call and another day for the tech to come out, he came and looked and said they would have to order the coil, which I knew from the beginning and was why I told them what I needed. That took a week of no response from them again and if I had not called them back, I don't know how much longer I would have had to wait. The service tech was excellent and did a good job. The responsiveness of the contact information was awful and the price was way too high.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$250

Response from SoBellas Home Services
Sorry for the delay, we came out to your house on Christmas eve and ordered the part. Unfortunately the part supplier and our company was closed Christmas and through the weekend. The part was received on December 29 late evening and ready to go on December 30. We had you all done by December 31. Sorry we did not have the parts on our truck in the first place. Our trucks are fully stocked with the most common parts. As to pre ordering parts, we don't. We must diagnose the problem first. Sorry for the delays, the holidays take a toll on everyone. I hope you can give us another chance.

Pamela F.
12/2014
5.0
appliance repair
  + -1 more
great
Description of Work: dryer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Response from SoBellas Home Services
Thanks for the great review.

Jeanne H.
12/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from SoBellas Home Services
Thanks for the great review.

Cindy S.
12/2014
2.0
appliance repair
  + -1 more
unknown
Description of Work: We called to have the rubber seal on the washer door replaced, this was done on time and efficiently, however they found another problem and then another.... Since the repairs, the washer drum bangs when washing. They said it was bent due to the out of alignment condition caused by the rusted springs, however, it never made this noise prior to their work. We ended up buying a new washer drum and having it installed. It still bangs horribly and my husband reports that his calls are not returned. It may have been cheaper to replace the washer than to have service after service performed with no resolution of problems.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0

$400

Response from SoBellas Home Services
I am very sorry, I will look into this and see what is going on.

Kathryn S.
12/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: I had used them before to fix our refrigerator, and I called them again. This time went well also. We have a 16 year old Maytag refrigerator, and the repairman inspected it and said it was in good shape other than needing a new part. He replaced it, and it has worked just fine since then. |

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Response from SoBellas Home Services
Thanks for the great review.

Ginny W.
12/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from SoBellas Home Services
Thanks for the great review.

stan T.
12/2014
2.0
appliance repair
  + -1 more
unknown
Description of Work: Had problem with burner lighting and wanted to make sure stove was level. |Technician came out and quoted $152.00 to clean burners. When I declined and asked if he could make sure my gas stove as level, he said "it looks O.K. to me" The certificate I bought covered $39 service call and $39 towards repair. Guess leveling is not included.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
4.0
responsiveness
2.0
punctuality
5.0


Response from SoBellas Home Services
Sorry you were not completely satisfied with your service. The coupon you purchased will not pay for any services. Only the trip and diagnosis.

Vicki J.
12/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from SoBellas Home Services
Thanks for the great review.

John P.
12/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Very professional discovered a loose wire and made a quick repair. I really can't remember the price I was a bit surprised at the cost but I'd definitely use them again.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from SoBellas Home Services
Thanks for the great review.

Roger W.
12/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: The tech was on time, professional, and took care of our problem. He fixed the water dispenser on the refrigerator and since it was a simple fix, it cost only the $39 fee.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Response from SoBellas Home Services
Thanks for the great review.

CASEY R.
12/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: I bought a deal for $39 for an appliance repair diagnostic call and $39 credit toward repair. I had an issue with the washer. Samsung wouldn’t honor their warranty. The tech was excellent. He came out with a computer.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from SoBellas Home Services
Thanks for the great review.

Mary W.
11/2014
5.0
appliance repair
  + -1 more
.
Description of Work: Replaced 'shock absorbers' and springs, plus timer and control switch, for 10 yr old front-loading Frigidaire washer. Paul was on time, always called to let me know he was on the way. I had not heard of this company before finding it on Angie's List. Am very pleased with the company and the service.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Response from SoBellas Home Services
Thank you for the great review.

Brian M.
10/2014
3.0
appliance repair
  + -1 more
unknown
Description of Work: Diagnosed the problem in accordance with the special but then gave me a repair estimate that, even including the discount for the amount paid for the special, was 70% higher than the two other estimates I got.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$270

Response from SoBellas Home Services
Sorry you feel you did not get the best service from us. We strive to provide the best service in the region. If you would like to discuss this more please give us a call. We wont apologize for our prices, they are set to take care of our customers and our company. I wont argue there are plenty of people who will charge less, but ask yourself what corners are they cutting with you, your appliance, and the safety of your family.

barbara T.
10/2014
5.0
appliance repair
  + -1 more
Went well.
Description of Work: Checked our new French door refrigerator. Came the next day. Sears service would have taken one week

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Response from SoBellas Home Services
Thanks for the great review.

Jo Ann R.
10/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from SoBellas Home Services
Thanks for the great review.

Russell H.
10/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from SoBellas Home Services
Thanks for the great review.

Rose B.
10/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Worked on washer and works great. I recommended to my friends.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from SoBellas Home Services
Thanks for the great review.

Jennifer H.
10/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Install of a heading coil and track down and replacement as well as install of an ice maker for my Samsung refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from SoBellas Home Services
Thanks for the great review.

Diane N.
10/2014
4.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Response from SoBellas Home Services
Thank you for the review. I understand that in home repairs can get expensive, but what could we have done better to increase our quality to you and others in the future? Any suggestions would help us serve you better.

Laura G.
10/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from SoBellas Home Services
Thank you for the great review.

Martina R.
10/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Called for "service call" for washing machine. Initial contact was quick as was available appointment. Visit was made and evaluation completed with parts ordered. Upon receipt of the parts and installation, it was discovered that this didn't fix the issue. Had to schedule a second visit/evaluation, although it was covered under the guarantee. Parts had to be ordered again, but no additional charges for labor/installation. The second visit fixed all of the issues with my Samsung Top Loader washer. |Although the parts and labor weren't what I would call inexpensive, I was satisfied with the work when completed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from SoBellas Home Services
Thank you for the great review.

Robert C.
10/2014
4.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$40

Response from SoBellas Home Services
Thank you for the review. To help serve you and others better in the future, what could we do different to earn an A?

Contact information

125 Graphite Dr Ste D, El Paso, TX 79932

https://www.sobellas.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
8:00 AM - 1:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
375695
Trade License Locale
New Mexico
Trade License Authority
New Mexico: Contractors
Trade License Expiration
09/30/2027

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Heating and Air Conditioning,
Appliance Repair - Small

FAQ

SoBellas Home Services is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 8:00 AM - 1:00 PM

SoBellas Home Services accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
No, SoBellas Home Services does not offer free project estimates.
Yes, SoBellas Home Services offers eco-friendly accreditations.
Yes, SoBellas Home Services offers a 10% senior discount.
No, SoBellas Home Services does not offer emergency services.
Yes, SoBellas Home Services offers warranties.
SoBellas Home Services offers the following services: Repairs of refrigerators & freezers. Washing machines. Clothes dryers. Oven & stoves, ranges and cooktops. Microwaves. Dishwashers. Heaters, furnaces. Air conditioners. Swamp coolers and evaporative coolers. Central AC. Refrigerated air conversions and retrofits.
Window ac units. Portable ac units. Mixers. Blenders. Vacuums. We do not work in San Antonio

Contact information

125 Graphite Dr Ste D, El Paso, TX 79932

https://www.sobellas.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
8:00 AM - 1:00 PM