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Ale came out the very next day to do an inspection on a house I am buying.  We called and spoke with Alex.  He came out the next day and inspected the roof.  He arrived promptly at the appointment time.  Alex gave us an honest assessment of the condition and damages (hail) he found as well as past repairs, estimate of future performance, and his recommendations. Alex was easy to work with, is very knowledgeable in his profession, and I will be using him again.

Since I purchased this house in 2001 I
have had to replace the entire roof twice.  Being a flat roof meant water
was able to pond and seep through shingles and tar.  Every time it rained I
had to worry about it leaking somewhere.  After some hail damage late
summer 2014, I was approved from my insurance to purchase a new roof.
 This time I did my research and asked around and Smith&Ramirez
roofing was always in the top three.  Alex the company's project manager
did an outstanding job explaining to my wife and me how the IB Roof membrane
would eliminate leaks for as long as we own the roof.  The technology has been around since the 70?s
but is starting to catch on for flat or low pitch roofs in today?s market.  The price was around 20% higher than shingles
and tar, and I was unsure if the insurance would cover the entire amount.  Alex, stated El Paso city code changed around
2009 for flat or low pitch roofs.  He
said he would work with our insurance and ensure they received everything they
needed for approval.  Alex was right,
after about a week the insurance approved the roof and work was started.  Workers were always on time, very friendly, and
very respectful when I asked them questions. 
The time it took to fix and replace the entire work was a little over a
week.  It takes a little more time to
install a roof of this quality than a standard shingle/tar roof.  They had an outstanding crew to fix the ceilings
where leaks happened inside the house. 
No one is able to tell where we once had leaks because of the
professional work.
Once the roof was finished Alex ensured that
all our needs were met, he did an outstanding job following up with us weeks
after everything was completed.  It has
rained several times the past few months, and not one leak.  I would highly recommend this company to
anyone who wants to have a quality roof repair. 
Especially if you have a flat or low pitch roof.  Smith&Ramirez did more than fix my roof,
but they helped ensure that my family will always have a dry and comfortable
home.  Thank you.
 
Jerry

unknown

Quality people doing quality work efficiently. They did an excellent job putting up with me. Very professional. More of a B+ than a B overall but Angies List didn't give me that option. Almost an A. I'm impressed with the quality of their business.

They were here early and worked late but completed the job in only one day. That is hauling off the old materials, installing the new roof and clean up. That was the best job that I could have imagined. They have been back twice already just to check on how we like it. All the neighbors have commented on how fast and how nice the roof looks. We are very pleased with the work!

I contacted the company on 7/3 and was told they would call back and then they never did. He never made any contact before that either. I was the one who made the effort to contact them.

It went very well.  The contractor was actually very patient with us since both of us work and do not arrive home until late in the evening.  He made sure to call us after 7:30pm on the land line or cell phone.  He followed up with the adjusters review of the roof and was able to advocate for us for an additional monetary supplement.  He was very easy to get along with and readily available to us by telephone.

I am  well please with the repairs and would recommend this firm to anyone needing their services.    Mr. Ty Smith was very helpful in working with me with the insurance co.

.
We  are very satisfied with the work Smith and Ramirez did.
A representative of the company came and inspected our roof, and found significant hail damage. He showed us how to file a claim with our insurance co. He met with the insurance inspector when he came to inspect the roof. Our insurance co agreed to pay for a new roof.
They did the work in two days. They were on time and worked hard. The whole job was done in a professional manner.
We are especially grateful to Arturo Martinez, who walked us through the whole process, and made it seem easy.
We also received some insurance money to help replace a metal shed that had some hail damage.

The employees were professional and did the work in a timely manner. They were respectful of my property and cleaned up thoroughly. Best of all, no leaks!