Smith & Ramirez Roofing logoApproved Pro
Approved Pro

Smith & Ramirez Roofing

4.0(
36
)
Roofing, Drywall Service, Door Service,

About us

Over 35 years of combined experience in roofing and general construction. We help with claim questions and walk you thru the insurance process. We have 6 employees and 10 sub-contractors. We are customer friendly and veteran friendly. Additional phone number - (713) 294-6769. Additional DBA - Smith & Ramirez Restoration.

Business highlights

Se habla espanol
Veteran owned and operated
Emergency services offered
13 years of experience

Services we offer

Roofing, general contracting, gutter replacement, drywall, painting interior & exterior.

Services we don't offer

Landscaping.

Amenities

Eco Friendly Accreditations

Yes

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Senior Discount

5%

Accepted Payment Methods

  • PayPal
  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Our recent projects
  • 25
    View Gallery

    Assorted photos uploaded by Smith & Ramirez Roofing

Reviews
4.036 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
58%
4
17%
3
6%
2
3%
1
17%
Write a review

Filter reviews by service

Showing 1-25 of 36 reviews
William B.
Aug 2023
5.0
Roofing
Yes, I recommend this pro
$4,000,000
Smith & Ramirez Roofing was outstanding! We have a very large roof, so we knew we were in for a big, expensive job. Admittedly, we were apprehensive given past bad experiences with other service providers. We were pleasantly surprised, however, by the punctuality, professionalism, and patience of Armando, Alex and the whole Smith & Ramirez team! Multiple consultations were held to ensure we had a full and complete understanding of everything entailed in the process prior to beginning. Though we had myriad questions throughout, Alex and Armando were always patient and eager to help. The crew were punctual and cleaned up at the end of every day, including a thorough search and collection of all stray nails that had fallen. Alex and Armando also provided copious photos of each stage of the process and helped coordinate insurance claims. They truly went above and beyond with impeccable service and we couldn't be more pleased with the end result. We highly recommend Smith & Ramirez Roofing--you will not be disappointed!
Lauren N.
May 2022
5.0
Roofing
Yes, I recommend this pro
$50,000
Smith & Ramirez were really honest. They didn't want to take on our project, but gave an honest estimate for what the cost should be.
Mike Z.
Mar 2021
5.0
Roofing
Yes, I recommend this pro
$1,900,000
We received outstanding service and quality installation from Smith & Ramirez Roofing. We are totally satisfied with the new roof. Alex Ramirez gave us first rate service leading us through the process, describing the various types of roofs, and was very patient and professional in answering all our questions. Alex is very knowledgable and friendly. He was easy to reach, made all appointments, and kept us informed every step of the way. His office staff was also easy to reach and very helpful. The foreman and roofing team that did the actual work showed up on time each day and did a great job tearing off the old roof and disposing of it. The job-site was left clean and Alex personally came over to make sure everything was to our liking. The new roof looks so great that several neighbors came over to ask about the work that was done. We are very happy that we selected Smith & Ramirez for this job. Highly recommend!
Asa C.
Mar 2021
5.0
Roofing
Yes, I recommend this pro
$1,244,400
They responded to my request for quote very quick (still haven't heard from any of the other potential contractors). Since I was paying out of pocket and with a check, work got started almost immediately. They're not cheap, and they'll tell you that, but I have to agree that the work that was performed was exceptional. John walked us through everything. A little over a week after requesting a quote, the job is done and we're pleased. If you have the money, this is probably the best that you can get.
Ivan L.
Mar 2020
5.0
Roofing
Yes, I recommend this pro
$1,700,000
Smith and Ramirez Roofing was great! Their representative (Shawn Mann) went above and beyond our expectations. He helped us with our insurance company and walked us through every step of the way. The result was a beautiful roof with great curb appeal and a great warranty.
Shawn M.
Feb 2020
5.0
Roofing
Yes, I recommend this pro
$1,500,000
Excellent product and Professional servce
Michael P.
Jan 2020
5.0
Roofing
Yes, I recommend this pro
$1,300,000
"Smith and Ramirez" did an excellent job on my roof replacement. Prior to hiring them, they provided me with a pic and address portfolio of work they had previously performed within the El Paso, TX area. This allowed me to go look at finished jobs as a representation of their workmanship and to help decide on the color scheme I was looking for. A bonus was that I was able to get testimonials from the homeowners as well. They took the burden of working with my insurance off my hands to get approvals for additional work, finished the job on time and within the budget they estimated. Would most assuredly recommend Tye and Alex, co-owners of "Smith and Ramirez" to anyone needing a professional roof replacement job!
Dan M.
Jan 2020
5.0
Roofing
Yes, I recommend this pro
$1,400,000
Very well. Mr. Ramirez discovered hail damage and coordinated the claim with my insurance company to come in on budget to meet their adjustment. I accepted calls from three companies to supply me quotes. One missed their appointment and never contacted me again. Another did come by and present an estimate, but never contacted me after that. Smith and Ramirez showed up to each appointment on time and prepared to answer questions and do business. Would recommend without reservation and would use again if needed.
Justin S.
Mar 2018
1.0
Roofing
$2,400,000
Touch and go. You call them and then they say they will try and get someone out there to fix it and it can take several days.
Hugo P.
Jul 2017
3.0
Roofing
After membrane install 3 years ago there have been several leaks. Last one in May 2017. Alex Ramirez one of the owners stalled and did not return calls to fix problem. I tried to contacted the office manager and another one of the owners, they never returned call. I finally contacted IB Roof Systems(manufacturer of membrane) to intercede. Alex Ramirez finally did show up to fix leak. However did not fix the water damage inside house as he had promised upon original installation. I have left several messages with no response. I deeply regret having contracted this bush league company.
Response from

"Mr. [Member Name Removed], I hope all is well, just to clarify you only sustained one leak, not several. You are correct, our response time could be greatly improved. Initially you told me not to worry about the interior work in the garage. You then asked us to take care of the interior work but then again changed your mind because you didn't want us to bother your wife and wanted to be there. Since then, I have not attempted to communicate with you. Also, I have not recieved any calls, text messages or emails from you nor has my office. If you are still interested in us repairing the water stain in the garage we are happy to do so. Please contact me. Thank you"

DAVID D.
Jul 2017
5.0
Roofing
Yes, I recommend this pro
Fantastically! Prompt service, professional management and employees, and perfect results!
Response from

"Thank you Mr. [Member Name Removed], It was a pleasure working with you."

Brian M.
Mar 2017
4.0
Roofing
Yes, I recommend this pro
High-quality roof, 25 year warranty, no leaks!
Response from

"Thank you Mr. [Member Name Removed], your house is looking great!"

Carlos O.
Feb 2017
1.0
Roofing
Called to get an estimate on roof wind damage. They were very professional over phone and received a return call to set up a precise appointment. The appointment day and time came and went and they didn't have the courtesy to let me know why they didn't show up or to reschedule. Plenty of roofers in El Paso that want my business so definitely won't deal with this company.
Karen N.
Jan 2017
1.0
Roofing
Came out and did inspection. They said I would be emailed an estimate shortly. After 1 MONTH, still no estimate. Called. They said they'd been "busy" and would get me the estimate right away. In the mean time the roof has been "busy" leaking too. Now almost a week later, still no email, no call, no estimate...no nothing. No thanks. I'm taking my business elsewhere.
Lilliana L.
Jul 2016
4.0
Roofing
unknown
Response from

"Mrs. Labrado, I'm sorry we couldn't accommodate your needs. the last time we spoke, I explained a solution to your roof problem. I did follow up with you many times but you were very busy with work. I hope the work was completed and went well good luck to you both. Please call me if you have any questions, we are here here to educate our clients."

Tony S.
Jun 2016
5.0
Roofing
Yes, I recommend this pro
$1,100,000
Smith and Ramirez won my business after I talked to and received quotes from 6 other roofing companies in the area.  They met with me on my schedule, which was often late in the evening or on weekends.  They took the time to explain to me my options with the products they're licensed to install and helped me understand the insurance claim process.  The work was completed in 3 days, as promised, and the roof really does look great.  Nothing but kudos for the team at Smith and Ramirez!
Luann F.
May 2016
5.0
Roofing
Yes, I recommend this pro
unknown
Cynthia M.
Apr 2016
5.0
Roofing
Yes, I recommend this pro
unknown
John K.
Oct 2015
1.0
Roofing
unknown
Response from

"My apologies, I'm Alex Ramirez, one of the owners...We looked up your aderess in our system and couldn't find a match. We use a CRM (customer relation management) program that tracks appointments, calls and job progress. When a potential client calls on the office. we make sure there is a appointment made right away. We also make sure when there is a appointment made someone is there to take care of you. I'm sorry to hear that someone "never showed up". It might of been a mistake on our end. I hope everthing went well with your repair."

Carl J.
Sep 2015
4.0
Roofing
Yes, I recommend this pro
unknown
Luann F.
Jul 2015
5.0
Roofing
Yes, I recommend this pro
$1,560,000
.
Min K.
Jul 2015
4.0
Roofing
$240,000
.
Michael A.
Jun 2015
4.0
Roofing
They were professional and provided a quote for a repair we were looking to get done. No other roof work was done.
Luann F.
May 2015
5.0
Roofing
Yes, I recommend this pro
unknown
Robert M.
May 2015
1.0
Roofing
unknown
Response from

"Mr. [member name removed], I'd like to apologize for the inconvenience, I did let you know during my inspection that the solution to your roofing problem was a bit complicated and it was going take me some time to give a answer to the problem. Again, I apologize that my response time wasn't as fast as you might of liked. If there is any other way I could help you out let me know."

Showing 1-25 of 36

Licensing

Bonded
Insured
Licensed*

Trade License Number

382712

Trade License Locale

New Mexico

Trade License Authority

New Mexico: Contractors

Trade License Expiration

07/31/2026

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Smith & Ramirez Roofing is currently rated 4.0 overall out of 5.
Monday: 9:00 AM - 5:00 PM Tuesday: 9:00 AM - 5:00 PM Wednesday: 9:00 AM - 5:00 PM Thursday: 9:00 AM - 5:00 PM Friday: 9:00 AM - 5:00 PM Saturday: 8:00 AM - 12:00 PM
Smith & Ramirez Roofing accepts the following forms of payment: PayPal, American Express, Financing Available, Check, Visa, Discover, MasterCard
Yes, Smith & Ramirez Roofing offers free project estimates.
Yes, Smith & Ramirez Roofing offers eco-friendly accreditations.
No, Smith & Ramirez Roofing does not offer a senior discount.
Yes, Smith & Ramirez Roofing offers emergency services.
Yes, Smith & Ramirez Roofing offers warranties.
Smith & Ramirez Roofing offers the following services: Roofing, general contracting, gutter replacement, drywall, painting interior & exterior.
Landscaping.

Contact Information

1719 Wyoming St, El Paso, TX 79902

Service Hours

Monday:9:00 AM - 5:00 PM
Tuesday:9:00 AM - 5:00 PM
Wednesday:9:00 AM - 5:00 PM
Thursday:9:00 AM - 5:00 PM
Friday:9:00 AM - 5:00 PM
Saturday:8:00 AM - 12:00 PM
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