Kings Aire Inc

     A technician came very quickly to help us. He diagnosed the problem quickly and efficiently. He was very patient and helped my mother and I understand the problem...and just how serious it was. He turned off the gas to the furnace, unplugged it and warned us about the dangers of carbon monoxide poisoning if we continued to run it. He took the measurements of the furnace closet and of the furnace. He explained the BTUs we would need. We were very pleased and confident. The supervisor was to call the next business day [Monday] with a quote. We were getting cold by Wednesday of the following week and I called to try and get things started. The person I talked to was not the supervisor. However, I was given the different models and the prices. I selected the one we wanted. The following day, I received a call from the first person I talked to. Due to the age of our house and the small furnace closet by today's standards, there was only one model that would fit through the door of it. It was a Trane furnace. They cut the price down due to their error in the original quote. I was pleased. Work began about 1 week later. It was installed and operational in a few hours. When they started to leave I asked about the thermostat that we had been told would also be replaced. The installers had not been informed of that. They happened to have an on-off thermostat in the truck and installed it. There was a question regarding the ceiling of the furnace closet--whether or not it had to be replaced in order to pass city inspection. They took pictures and left. The furnace was running but was not heating according to the settings of the thermostat. I called and the older installer returned. Turns out that the younger man did not calibrate the thermostat. It was off by 4 degrees.  No wonder we were roasting. He calibrated it and left.

    We were soon informed that the closet ceiling needed to be worked on. It took about 2 weeks before those workers showed up to perform that work. A few days after that work was finished, I was called to arrange for the city inspection. The city inspectors will not give a window of time so you must commit to staying at home all day waiting for them. He came and was going to fail the installation because a clip for the furnace filter was not in place. He showed it to me. The clip had not been installed. I was disappointed and sick of the whole thing by this time. When the inspector offered to go ahead and pass the installation on the condition that the company come and put it on, I agreed. He told me that if they did not return, to contact him and he would revoke the pass certificate. I was very confident that King's Aire would respond immediately. I was wrong. I explained it all to the person in charge of the inspections. I was told I would be called with the day/time it would be fixed. I never heard from them again. I should have contacted the city but since I wasn't left with a phone number to contact the inspector, I threw up my hands. Perhaps I should have hounded King's Aire. But I was tired of chasing after people to ensure work is done as it should be. The clip is still not there. I gave up. The furnace has the holes where the part was to be attached. I am confident that the clip was included by Trane. So why wasn't it put on?

     In case you do not know, Trane furnaces are noisy. Extremely noisy. Drives us crazy. Even though the thermostat is calibrated, I was routinely roasted. The furnace also turned on and off very frequently...as within minutes. I was so happy when it was time to shut it off for the summer. I dread the start-up this winter. In summary, I do not recommend Trane furnaces. This is not the fault of the company who installed it so I am not dinging them for that.

     But I am dinging them for not bringing the furnace up to city code standards when I called to inform them of the issue. Why is it that the customer must become like a company employee to try to force them to do their work correctly? That seems to be the new way of doing business in today's culture. I run into this consistently or should I say constantly?

Started   2 MAR.2015 NR :1 serive call,$196.00 , 26 MAR 2015,2  3rd ser:call $150.00, 1 April 2015,3rd set:call $1,261.57, 01 may 2015 4th set:call $194.65, 9 June 20155th   set:call $447.70.  I get cool air,not ice cool air.

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it went well everything is working good

I decided to go with them because they had better ratings on Angie's List and the price was better. The guy gave me some answer without talking to the supervisor or somebody else with experience.

Fixed Ac unit, part and wire had corroded and the compressor was not working. Quickly diagnosed the problem and fixed it. Professional and quick, great service.

The dispatcher said the service man would be there sometime between 1 pm and 5 pm. The service man arrived at 5:45 pm.
He did nothing except tell me that the blower motor was out then say he would have to charge extra to call and see if the part was available since the shop was closed and it was and quot;after hoursand quot;. He gave me nothing but excuses and left. He said he would call me the first thing in the morning but did not. I later had a sales person call me on the phone to ask for pre payment for the part and I was told it had to be ordered from Phoenix and to expedite the part would cost extra. I received lots of excuses and and quot;extraand quot; charges but not much work. (I called another company and they were able to fix my problem the same day...and they were able to find the part in El Paso with no extra charge.) I DO NOT recommend KINGS AIRE! I received a bill for 80.00 for the and quot;serviceand quot;.

They actually arrived early! The belt had frayed and almost broke. Quick fix. Professional service tech.

The technicians who came out to give estimate were knowledgeable and professional. They explained how the new air conditioner would work and gave us a detailed estimate. They described everything that would be done @ the installation. They did not discuss an extended warranty, so we were not aware of one until we received the Co.'s survey a week later.

The installers arrived on time and worked diligently. The work was completed in a timely manner and the installers worked with us to explain how the new device works and how to set the thermostat.

THEY CAME OUT TO GIVE QUOTE ONLY DID NOT USE THIS PROVIDER

All the estimates I got were similar in price but King's Aire offered better equipment (according to my research). The installation went very well. The installers showed up every day on time or early, cleaned up their mess at the end of each day, and were polite and professional. I don't install air conditioners but do recognize quality work and these guys did good work. The installation took the amount of time that they said it would.

Wonderful professional prompt service when replacing my box cooler with a symphony (master cool type) cooler.

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I have a yearly contract with Kings Aire Inc for regular service and maintenance. They're very prompt and have a very effective staff that takes care of my concerns. They have 24 hour services, and if I have to call them for anything, I usually get them immediately.

They arrived early, set everything up and did the job. After, they cleaned the area, and ensured that I knew how to operate and how to contact them when I needed service. I also set a service contract with them so they maintained the system for my family even when I deployed.

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All work was done on time. Workers were professional they knew their job. My reason for an overall B rating is because I was never informed that the downstairs condensor which is mounted on the roof would cause vibration. The vibration sometimes gets loud and wakes us up or if we are upstairs and it starts vibrating we need to raise the volume on the TV in order to hear it. I brought this to their attention and I was informed it was because I have a flat roof but was offered no solution. I feel I should have been informed that the units might cause vibration but I never was. The units are working well and my wife is home and keeps it at a comfortable temperature. I would recommend Kings Aire but I would caution that they explain all the details.

Kings Aire workers were very professional. They went about doing their work trying to disturb as little as possible. They were considerate and informative. The units were installed and no payment was required until the work was done. By and large Kings did a good job. However, one of the units is rather noisy making a strong humming sound that it wakes us up. I pointed this out and was informed that the problem was due to our house having a flat roof. I would have prefered that this might have been pointed out before the units were installed.

The principle installers, Ozzy and Eddie, were excellent. They worked hard and responded to our questions and requests. Both went the extra mile and worked as if the system was their own. However, following initial startup of the systems on Friday, 7/26/2013, both AC systems ran almost constantly for days. The set temperature was achieved, but the blowers continued to run 23 of 24 hours per day. Over the first weekend after installation was complete, one system quit completely. The tech who came out on 7/29 seemed bewildered as to what to do about the constant running of both systems. He did solve the problem with the system that had stopped: the AC door panel on the non-functioning system was not placed correctly, he replaced it, and left. However, both systems continued to run almost constantly. Eventually (after several visits ove 2 weeks), the efforts of two knowledgeable technicians solved the problem, which turned out to be incorrect internal settings of the thermostats. We do not know why they were not properly set at the beginning but suspect that it was a simple oversight. Thus, since 8/9/2013, both systems have worked perfectly. We appreciated the persistence of Kings Aire to solve the problem. Finally, we should mention that the Sales Specialist, Angel Tarango, was polite and helpful. We had initial misunderstandings as to what would be done under the bid. However, Angel was responsive and made sure our expectations were met. On balance, we find that Kings Aire is a great business that we will stick with.

Efficient, quick, and great job.

I initially called on a Sunday afternoon as my AC blower on my refrigerated air Rheem AC went out. It happened to be a 100 degrees with humidity that day. i was told it would be $112 per hour for the check on the unit on a Sunday. I told them to comeout as I was concerned if they could not find a motor how long it would take to get it. The tech was there for less than 5 minutes and said it was the motor on the blower. He said he would call the parts shops at 8 am when he got in on Monday. I had his assurance that he would call me and let me know what was going on. on Monday I had not heard anythinng by 10 am so I called them. They had the tech call me back. He told me that he had taken a picture of the AC Model and Serial number with his phone but that he had a problem with his phone and would have to go back to the bouse to get the number. I went ahead and left work and went home and got the number and called them with the information. My whole purpose for having them come on a Sunday was to expedite getting the AC fixed sooner. I ended up calling at least 8 times over a two day period. My biggest problem was that no one would call and give me a status update on the ordered motor. I was just about to call and cancel everything but finally on Tuesday afternoon I get a call that the tech has picked up a motor and is on his way. Once he got here the work was performed in about an hour. Overall they do good work but I was dissapointed in the lack of communication when keeping customers updated. The motor was $189 and with labor and tax it was $389.

KNOWLEDGEABLE SERVICE TECH AND ASSISTANT; PUNCTUAL, PROFESSIONAL, ANSWERED ALL QUESTIONS; HAPPY WITH SERVICE; WILL CONTACT THEM FOR HEATER SERVICES THIS FALL.

Before reading this, please be aware that we have no issues with the techs from Kings Air. They are very professional and have always done a great job!! The following is based on one experience that made us change to another company as our HVAC provider.
Some years back we purchased a Trane unit from Kings Aire and have enjoyed it very much! We purchased the extended warranty on our unit. We have kept up with its maintenance through Kings Air with no problem; paying the preventive maintenance etc. The techs are very professional and very clean. Here's my complaint. , during one of our preventative maintenance check ups we were told that our unit had a leak. The tech reported his finding to the office, and we got a call from an Erica with an and quot;estimateand quot;. She told us our insurance would cover only certain things, but not all. She said she would email us a quote, which we had to call back for a couple of times because of her not being available. She finally did, and the estimate came in at $750!! She also said the techs would be on their way early the next morning. We called and cancelled telling her we would research further. When I spoke to her she told me it would take 5 hours of labor and then we needed to pay for freon and other parts. She said that she would try to tell the tech to see if he would take less time, but didn't know. Something that she said bothered me. She said that with these charges they were able to get and quot;something out of it tooand quot;. Insurance pays, so they WERE going to get paid. Something told us this was not right. My husband called the extended insurance company and they told my husband something very different. They could not understand why Kings Aire would want to charge us $750 when everything should have been covered. They also told us they have another authorized company, Sun Tech Mechanical.
My husband called Sun Tech Mechanical and boy we were sure glad he did!! Sun Tech Mechanical also said the insurance company would cover 100%, so they will be coming in the next day to repair.
I am VERY disappointed in Kings Aire trying to take advantage of consumers by not honoring 100% worth of the extended insurance. This now makes me wonder what other costs in the past we were overcharged for! We looked them up with the Better Business Bureau, and they do have some complaints on them, some referencing not honoring warranty. I will also lodge a complaint with the BBB. We still have a pre-paid preventative maintenance with them, but will try to get reimbursement so we can now use Sun Tech Mechanical.