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5 Points Plumbing

Plumbing, Water Heaters, Drain Cleaning

About us

Family owned & operated.

Business highlights

53 years of trusted experience

Services we offer

Plumbing, Drain Cleaning, Water Heaters

Amenities

Free Estimates
Yes


Accepted payment methods

Check

Reviews

4.746 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
7%
3
4%
2
0%
1
7%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 26-46 of 46 reviews

David W.
02/2015
4.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


JC R.
01/2015
1.0
plumbing
  + -1 more
DID not go!
Description of Work: Did not show for a quote at the time and placed agreed. Called him and no answer. UNRELIABLE

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Alex D.
04/2014
4.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: I really liked the fact that Mr. Lugo helped us out with the emergency we had with our water heater. Him and his team were fast to fix the problem. My concern is the lack of written estimates that included all of the business information, license number, etc... We were sure of a price if the leak was close, but the cost was unknown if the leak was farther. I think we would have gotten the estimate, but I don't think we need to push for it. The paperwork is for insurance purposes, for warranties, for any reason needed and needs to be provided. Additionally, there were concerns from other plumbers indicating the job was not done correctly. But, I would need to educate myself more on what is required from the provider and what is not.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$300

Ofelia & Bubba H.
05/2012
5.0
plumbing
  + -1 more
They were very polite; which for me is a plus,they didn't made a huge mass in the bathroom, and Mr. Carlos Lugo keep in touch with me over the phone. Which is extremely immportant at lease it's for me.
Description of Work: They fix or replaced the inside of the water tank, and order to be able to flash the toleit, and keep the water for running constantly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Cobacha Q.
04/2012
5.0
plumbing
  + -1 more
The work, with all hands on deck, took less than two days to finish. I was very satisfied. They explained every step of the process and I comfortable with how they did everything.I have used 5-points since this job for a couple of smaller jobs (sprinkler line, new water heater) and the work was punctually and professionally done.I think everything having to do with plumbing has been done at my home, but if I ever need a plumber again, I won't hesitate to call 5-Points.
Description of Work: All the bathroom and kitchen plumbing in the mother-in-law apartment had ruptured and had to be replaced. He brought in both crews to devote the time necessary for the large job. Waste water had to be removed, then the need lines brought in from the apartment to the main sewage line. The pipes from the sink, the bathtub, and the kitchen sink were inspected and replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$2,800

javier H.
03/2012
5.0
plumbing
  + -1 more
I had very good plumbers recommended by Angie's List. I have always been impressed by their service. I had to call them several times, and three times for emergencies. Whenever I call, they come here that day within an hour. I highly recommend them. I also use them for routine maintenance. I will absolutely use them in the future.
Description of Work: Five Points Plumbing fixed the leak in the basin of my bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Elva D.
01/2012
5.0
plumbing
  + -1 more
Very professional and on time, got to work right away
Description of Work: Fix spicket on outside of the home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Carolyn M.
11/2011
3.0
plumbing
  + -1 more
They did a good job but it was expensive for what they did. They came the same day and they did the job quickly. I thought $94 was a little high for that kind of service. The experience was good but the cost was too high. I will not use their services again in the future because they were too expensive. So it's only their price that's a big issue.
Description of Work: I used 5 Points Plumbing. I used their services last month. They replaced the ice maker tube.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$94

Scott G.
08/2011
5.0
plumbing, water heater repair
  + 0 more
Perfect
Description of Work: Very knowledgeable. Hard working and will work through until the job is done. Very nice man and works with cordial friendly coworkers. I would recommend them in a second and will use them if needed in the future. When you work as well as these folks do they deserve more work so call them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$935

Cecilia M.
08/2011
5.0
plumbing, drain cleaning
  + 0 more
This was my first "Angie's List" try on here and I was so very Happy! The appointment was set the day prior, punctual arrival the next day. It's a family owned business is what I learned from interviewing the gentleman that arrived with his nephew as his assistant. I will be keeping this company in mind for any of my plumbing needs and will refer them to anyone looking for a good plumber. Great first experience with them and I hope that it continues that way! My not recommending them sooner to this time is not a reflection on their part. I became ill afterwards and unable to do so. They are a good and reputable company and a pleasure to have done business with them! Thank You, 5 Points Plumbing!
Description of Work: My request was to have the drainlines cleaned, plus the sewer line and I recieved a discount for having done all four lines done. That was a plus for me because I do this as preventive maintenance. I've had other plumbers come and go and just that, GO! I won't call them again due to their unprofessionalism.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Nowena B.
07/2011
3.0
plumbing
  + -1 more
Mr. Lugo came quickly the day( 7/15)I called to give me an estimate to repair the leak in my kitchen ceiling and to repair/rplace two faucets in my home. He informed me he was on vacation the following week. He did offer to have someone do the work on the faucets on that Friday and finish on Saturday. I called him on the the 25th to schedule the work. He said he would be here on the 27th "at 9:00." The date and time came, no Mr. Lugo. I finally called him at 11:30 and he said " I forgot." He called back around 12:45 and said he was on his way, I told him to forget it.
Description of Work: I got an estimate and scheduled work, but Mr. Lugo did not show up. It did not cost me money, but it did cost me two weeks in time.

Rating CategoryRating out of 5
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
1.0


Cobacha Q.
07/2011
5.0
plumbing, drain cleaning
  + 0 more
Mr. Lugo and his crew did a fantastic job, handling unexpected problems and still came in on budget. He worked very well with me and was very courteous, even coming in on Saturday to finish a large job of replacing all the plumbing in the back apartment. I am very pleased with his company and have recommended him to my family.
Description of Work: Repair and replace plumbing in bathroom, kitchen, and out to the main line.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,900

Angel C.
05/2011
5.0
plumbing, water heater repair
  + 0 more
They were courteous, professional, prompt and they did a great job. I'll definitely call them again.
Description of Work: Juan and Matthew with 5 Points unhooked my water heater, took it to Lowes, picked up the new one and installed it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Paul N.
05/2011
5.0
drain cleaning
  + -1 more
I spent $80 on that service. That service went excellent. They got here within 3 hours of me calling them and that was unusual for a plumber.
Description of Work: I used 5 Points Plumbing two weeks ago and they snaked out a drain that was completely blocked and put in a new T-trap for the kitchen sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

CARLOS L.
05/2011
5.0
plumbing
  + -1 more
They were very helpful they did the job quick and clean,
Description of Work: We had a water leak in the basement and they help repair it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Jeannine J.
04/2011
5.0
plumbing
  + -1 more
We had a pipe behind a wall in the kitchen. They were very quick to come out. He thought he was going to have to remove a couple of cabinets and break the tile backsplash. When I asked him if there was another way, he figured one out with a lot less damage. They were very nice and understood my concerns. I was extremely pleased with the cost and work!
Description of Work: A pipe behind a wall was replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Lynn K.
02/2011
5.0
plumbing
  + -1 more
Mr. Lugo was easy to work with and charged a very reasonable price.
Description of Work: I called Mr. Lugo on wednesday to repair a broken pipe in the wall from the front facet to the garage. They repaired this promptly so I turned the water off and returned to my home. The next day, I returned to my neghibor's and turned the water on to see if there was any damage inside the house. All rooms were dry, but I could hear water running somewhere, so I went out the back door and found a leak in the back facet. I then called Mr. Lugo and he sent his crew back to repair the two leaks out there. Again, the work went very fast and professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Freeda W.
01/2011
5.0
plumbing
  + -1 more
I was a little concerned over having him again as when he got here his eyes were red. His license is not valid right now either. Everything was fine this time though. He did a good job. My friend recommended him to me and I will ask him again about this guy and then think about using him.
Description of Work: I used 5 Points Plumbing last year for pluming. I had two which were not working. He looked at what was wrong and told me that these kind of commodes are not sold in a normal plumbing store is because it was a discontinued model. He fixed both the commodes and put new ones.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$100

Kevin M.
04/2010
5.0
plumbing
  + -1 more
They were very punctual and came out and gave me a free estimate. They spent plenty of time so I felt like the estimate was likely to be accurate.
Description of Work: 5 Points Plumbing gave me an estimate on some plumbing work.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Paul N.
09/2008
5.0
plumbing
  + -1 more
The bad pipe was inside the wall and connected to 3 other toilets, The repair looked very difficult. I had 5 other plumbing companies look at the problem, four never called me back and one gave me an estimate of $3,685.50. Mr. Lugo arrived with a full crew and completed the job in 5 hours over 2 days. The crew was very professional and cleaned up everything when they were finished. I just can't say enough about Mr. Lugo's professionalism and the work ethic of his crew.
Description of Work: Diagnosed and repaired a drain pipe in a public restroom with three stalls. They removed one toilet to make room for a handicapped stall and corrected another plumber's sloppy work on a urinal valve.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$875

Laura N.
04/2008
5.0
plumbing
  + -1 more
Mr. Lugo and his crew and very professional and tenacious. While the bathroom repairs and installation went smoothly, our antiquated furnace needed some obsolete parts. Mr. Lugo's crew ordered the missing parts and repaired the furnace on time and within one day of beginning the work.
Description of Work: Mr. Lugo and his crew repaired both bathrooms, a furnace, and installed a new toilet in a fifty year old home with no problem or mess.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150
    • 1
    • 2(current)

Contact information

3113 Bisbee, El Paso, TX 79903


Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Drain Cleaning

FAQ

5 Points Plumbing is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

5 Points Plumbing accepts the following forms of payment: Check
Yes, 5 Points Plumbing offers free project estimates.
No, 5 Points Plumbing does not offer eco-friendly accreditations.
No, 5 Points Plumbing does not offer a senior discount.
No, 5 Points Plumbing does not offer emergency services.
No, 5 Points Plumbing does not offer warranties.
5 Points Plumbing offers the following services: Plumbing, Drain Cleaning, Water Heaters

Contact information

3113 Bisbee, El Paso, TX 79903


Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM