About us
Prostar Water Inc is a professional Puronics dealer with 15 years of experience in the water industry. Our product is the only EPA registered bacteriostatic water conditioner for residential and commercial use. What does this mean for you and your family? Filters remove chlorine from water, leaving the filter environment susceptible to bacteria growth. Prostar Water Inc brings the NASA technology, developed to inhibit bacteria growth while purifying the water aboard the shuttle orbiters, right into your home. What do our customers think? Satisfied customers have been overwhelmed by great service and top quality water. Please read our reviews. Have you heard of Puronics? Our company is authorized by Puronics Water Systems which has been a prime manufacturer since 1947. With millions of satisfied customers throughout the world, our products are EPA registered, NSF certified, and recognized by Environmental Protection Agency as a climate leader. Are you looking for qualified technicians? Our factory trained, certified technicians analyze your water with a portable lab system in your home. Prostar Water Inc is the number one choice for consumer households, restaurants, hotels, and commercial businesses.
Business highlights
Services we offer
& Filtration System Installation & Service., Filter, Water Purification System, Water Softener
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 0% | ||
| 3% | ||
| 0% | ||
| 3% |
"I am sorry for your negative experience. We absolutely recommend doing some shopping in order to find the right price point for you. Puronics (the manufacturer) is who determines the warranties and what is covered, we do not. The cost of the part needed to be repaired or replaced was under warranty, unfortunately shipping costs of said part(s) and labor is not included in the warranty. As far as maintenance goes there are several factors that determine the timeline. Depending on the degree of hardness in your area and usage you may be able to surpass the recommended 12-18 months. We typically notify our customers annually but it is up to your discretion if you would like to move forward with that maintenance or push it back."
"Most often when it is requested we come out and evaluate a water softener there is a trip charge of $129.00. We did not however charge or collect any money for the visit. Though we often do work on and repair other brand water softeners, this is not always the case. Many problems can occur due to the large variance in the quality of the products out there. The Liability falls on us if we try and repair the system and issues come up later down the line. With this in mind, the technician will determine which direction to go after he does his assessment. It is not uncommon to decline the repair and possibly offer another recommendation including replacing the system like we did with you. Customer Service"
"[Member Name Removed], Thank you so much for posting your review. Glad to hear we met your expectations. Please let me know if we can help you in any way in the future. Patti Kreitzer - Customer Service"
"Thank you so much for taking the time to post a grade. Glad we made the mark. Please give us a call if we can help you in any way in the future. Patti Kreitzer - Customer Service"
"Thank you for taking the time to post your grade. If we can help you in any way in the future, please don't hesitate to contact us again. Patti Kreitzer - Customer Service"
"Thank you for letting us know we did a good job! Please call again if we can help you in any way. Patti Kreitzer - Customer Service"
"Thank you for your post. Glad to hear we made the grade. Please give me a call if we can help you again in any way. Patti Kreitzer - Account Manager"
"[Removed Member Name], Thank you so much for posting your comments. We appreciate your feedback and so glad you made the commitment to go with us. I am the first point of contact, first call from shows etc., so as you mentioned I know first hand the importance of follow through. Thank you again and if there is anything we can ever do for you, just give me a call. Patti Kreitzer - Customer Service / Inside Sales"
The salesman they sent to our home was somewhat new but extremely knowledgeable, friendly, and professional. Bo answered all of our questions, and made us feel comfortable with moving forward with the installation. We were not able to purchase the system right away and asked Bo to please call us back in 6 months, as we did not want to finance this purchase. He took our information, and called us back exactly 6 months later, returned to our home and completed the sale. He was also able to schedule the installation for the next business day.
The installer showed up to our home exactly as scheduled and performed the installation in a timely and professional manner. Bo also, returned to help with the installation. There were no problems with the installation and we were comfortable with operation of the water softener and the reverse osmosis.
We purchased the Hydronex water softener system, and the Micromax 6000 reverse osmosis. We have only had the system for a couple of days, but I am extremely happy with this purchase, and the entire ProStar team. We are happy to part of the ProStar family and look forward to continuing our business with them.
"[Removed Member Name], Thank you so much for posting your comments. We appreciate your feedback and so glad you made the commitment to go with us. I am the first point of contact, first call from shows etc., so as you mentioned I know first hand the importance of follow through. Thank you again and if there is anything we can ever do for you, just give me a call. Patti Kreitzer - Customer Service / Inside Sales"
"Though it didn't go as smoothly as we would have liked your input is important. We discuss each case as we did with yours. Always striving to be the best is the goal, and on most occasions as you can see from the many happy customers, we usually make our mark. I sincerely apologize for any inconveniences we may have caused you. customer Service"
"This is Patti in Customer Service. Thank you so much for posting your input on our company and the service we provided. If there is anything else we can help you with in the future, please let us know. Patti Kreitzer"
Patti, was friendly, quick to respond to requests, overall great customer rep for the company...made selecting Pro Star as our provider very easy. The tech, Robert was friendly, courteous, helpful, conscience and explained in detail what he was going to do before he did it when replacing the RO system. They didn't as many companies will do try to upsell anything and as any good tech he also viewed our water softener was a very old one (over 17 years old, not even in market any longer) and simply offered a brochure of their systems, highlighting some of the advantages to include their service whenever we might need it. There was no arm twisting or hard sells involved from either Patti or Robert.
After review and further discussions, we decided to go with their system, Puronics and added the water softener to the contract. As I always do, I asked for better pricing and since we were buying both a water softener and RO system...they were more than accommodating, giving us a better deal than I even expected. A+ in my book.
"[Member Name Removed], Thank you so much for the amazing review and comments. We really appreciate it when our customers take time out of their busy day to tell us their story and the outcome. We strive to be a top notch company and it's nice to know we're making our marks! Have a GREAT weekend Patti Kreitzer - Inside Sales / Customer Service"
"Thank you for taking the time to post your comments and grade. We learn allot from our customers comments . Let me know if there is anything else we can help you with. Patti Kreitzer - Customer Service"
"Thank you [Member Name Removed] for taking the time to post your comments on the service. Our goal is to always give top notch service. We hope you will contact us again if there is ever anything else we can help you with. Patti Kreitzer - Customer Service"
"[Member Name Removed], Thank you again for contacting us and for the positive comments you posted about the service and our company. It's important we know how we are doing as we always strive to be the best at our job. Please contact us again if there is anything we can ever do for you. Patti Kreitzer - Customer Service"
"[Member Name Removed], Thank you so much for posting your grade. We truly appreciate our customers and it's important for us to get your feedback. We give pats on the back to the technicians for jobs well done and also learn where we need to improve. We should always strive to be the best we can be. Contact us again if there is ever anything else we can do for you. Patti Kreitzer - Customer Service"
"Hi [Member Name Removed], Thank you so much for taking the time to post your comments. It's very important for us to know how we are doing and I keep a close eye on it. We strive to be a top notch company. If there is ever any other issues, please feel free to call me right away and we will give it immediate attention. Thanks again , Patti Kreitzer - Customer Service"
"[Member Name Removed], Thank you so much for taking the time to post your comments about the experience you had with us here at Prostar Water. It is important to get the customers feedback and to make sure we are doing a good job. Please give us a call if there is anything else we can do for you! Patti Kreitzer - Customer Service"
Licensing
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FAQ
Contact Information
4656 Hwy 290 W, Dripping Springs, TX 78620
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