Allstate Transmissions & Auto Repair

Charles worked on my truck and it runs better than ever. I have had trouble in the past finding a reliable, honest, and affordable shop for repairs to my vehicle-but my search is over. So glad I found this company-Charles is the best! 5 star job!!!

Not good. Already had diagnosis from dealership but shop insisted that they do their own diagnosis. Shop charged for diagnosis and came to conclusion that entire transmission needed to be re-built.

Left my SUV at the shop for over two weeks; requested that transmission & rear end be serviced and truck inspected for anything that needed to be done as I travel and don't want to be on the road with auto problems. Neither the transmission nor the differential were serviced. On 10/23/14, the pipe used to connect the catalytic converter failed in the mountains in New Mexico. I had to drive for over an hour to get back to the small town I was staying in; the following morning, I had to drive for another hour to a shop in Santa Fe for repairs. What should have been a simple repair (replacing the broken pipe) was complicated because incorrect bolts had been used in the exhaust flange; bolts had to be tapped out and replaced, along with removing the broken pipe and welding a new one in place. The repair took the better part of the day, costing me a day's work and making it necessary to juggle my hotel reservations and travel plans. It was also noted that the u-joints were about to fall out of my truck - it would have been great to lose a drive-train on some mountain road....or a highway. When I returned to Texas, I contacted Bill Cabaj, Allstate owner, on 10/30/14. I explained the problem with the pipe/bolts and texted him pictures of the failed/incorrect parts and of the completed repair. I also mentioned that his shop had failed to service my transmission & differential, and that two other drive belts and the u-joints had to be replaced in Santa Fe - money that his shop could have collected had they thoroughly examined my truck as requested. I asked for a refund of the pipe repair only - $189.95. Bill stated that they subcontract exhaust work and he would have to talk to his subcontractor. I waited until 11/5/14 and did not hear from Allstate; I called and left a message for Bill - my call was not returned. On 11/10/14 I called again, left a message inquiring whether any action would be taken regarding a refund and asked for a call back. I have not been contacted. I can only conclude that my <$200.00 repair expense due to a faulty part/repair is less important to Allstate than my >$2000.00 initial repair was. VERY DISAPPOINTING EXPERIENCE. 11/20/14 Bill called and we discussed; he had contacted the subcontractor and expressed concern that the converter might have been affected by the high altitude (mountains) and said he would like to take a look at it to make sure it is ok. He also stated that he would mail a check to refund my out-of-pocket repair in New Mexico. I stated that I've had no problems with the truck since the New Mexico repair and we concluded the converter is probably ok and doesn't need to be checked at this time. On 12/1/14 I called to check the status of the reimbursement; Bill said the check would be mailed that day. On 12/3/14 I received a check for $190.00. I appreciate the reimbursement and the concern for proper operation of the converter.

unknown

I took my car in for repairs because my traction and ESP, BAS light was on. I provided an estimate with all of the repairs that needed to be done from another auto repair company. The next day, by phone I was told that the repairs would be done less than what was quoted by another company. I was hesitant because I couldn't afford the total price. I was asked how much I could pay and I told them 1/2 and I asked if there was a payment plan. I was told there was if I had a debit card. I gave a verbal agreement to have the repairs done. I received a call a couple of days later to state that the repairs were done and was asked how I would pay. I told them on my debit card and that I could make another payment when I got paid. I was then informed that the quote was the cash price and it didn't apply if I was going to make payments. I was then offered another option to apply for credit with a high processing fee. I was not informed of this prior to the repairs. I picked my car up the next day and paid the total amount. I got in my car to drive off and the warning light was still on. I went back into the repair shop to inform them of my warning light on. I was then told that my sensor was not working and it was not done because they didn't have the part. I was told to bring my car back and it would be an additional cost even though I was told that the price I was quoted included everything on the estimate I gave them from another repair company. Their communication is terrible and their after the fact response is deceptive to the customer.

I contacted Bobby with Allstate the day before I brought my car in to have the transmission rebuilt just to assess whether it was going to be worth it to have repaired, or just get a new car, given that it is 10 years old, it's a Hyundai and has a little over 100K miles. He was very informative and did not pressure me at all to have the service performed over replacing the car. He was instrumental in determining that my best course of action was to do the repair rather than replace it, because of the history with the car being as pristine as it has. I brought the car to him the next morning and we were able to get financing for the repair. They kept me notified along the way, and unfortunately it ended up being more expensive than quoted, however still not enough to justify abandoning the car. The cost had no profound influence on my satisfaction overall, they are very knowledgeable, friendly and approachable. Despite the great discrepancy in quoted and actual cost I am very pleased and will use them in the future.

I am very pleased with their services. I called about six places and they had just what I wanted to be done. My dealer were quoting about $8000-$10000 for a new transmission but it cost me only $3000 and I had lot other works also done.