Sue Ellen Sherman Designs

I was surprised to see the review from the owner that rated Sue Sherman a and quot;Dand quot;. Obviously, they don't know how home renovations work on a 70yr old property. One has to expect the unexpected in an older home and contingencies must be planned for. Sue has a long history of performing remodels on behalf of area Realtors, and she has performed some major work over the years for me. Her integrity is above reproach and she is responsive and fair to homeowners when issues arise. The scope of work Sue has performed for me is listed above. That said, she has done everything...from cosmetic upgrades, to total gut jobs. We used to affectionately call our home in Bent Tree and quot;Downtown Baghdadand quot; because its condition was so bad when we purchased the property and it looked like some of the images on TV during and quot;Operation Shock and Aweand quot;. Realtors knew it as and quot;the house with the sh*tty pool!and quot; We moved walls, removed an interior atrium, and turned a and quot;closed conceptand quot; into an and quot;open conceptand quot; way way way before it became so popular. We put in porcelain floors in main entry and tile in the master years before it was so commonplace. People see our home and marvel that it is 40 years old and looks so modern. Sue is honest and transparent about the pricing. What else can you ask?

The project started on time, but finished later than promised. While this is not unusual, she knew that timing was critical for us and to my knowledge, there were no unforeseen delays during the project. While the project came in just under our maximum budget, the scope of the project was expanded by the contractor with out us know about it first. For example, the painters decided to paint the entire bedroom and hallway, not just the walls effected by sheet rock repair including all the woodwork in the bedroom ans hallway. Since we moved out of the house, we were told that only the contractor and her forman would have the key and the alarm code. I stopped by after work each day to follow the progress and on multiple occasions found the house empty and unlocked or unsecured with windows left open. When I contacted the contractor, she was very apologetic, but the behavior didn't seem to change. Near the end of the project, I actually found the key and the alarm code and quot;under a potand quot; on the back porch. Our biggest negative experience involved the tile setter. While he was very nice, he didn't seem to be very skilled. Something was done incorrectly when grouting the shower floor. This was supposedly fixed as one of our punch list items. The problem redeveloped with in a short period of time. When the tile setter came back to re-grout, he ruined the porcelain tiles during the process. We asked that the floor be retiled, but not by the same tile setter. Since the contractor had no one else to offer, we turned to Angie's List to find someone to fix our problem. The contractor provided the replacement porcelain tiles after first supplying an inferior replacement glazed ceramic tile, However she has refused to incur any of the cost of having the floor repaired after her tile setter ruined it.