"Thank you for your kind words. Please let us know if there is anything else we may assist you with."

"We apologize for the miscommunication with this customer, as we felt we’d performed all requested work in a timely fashion and completely before sending invoices. Our records show that the customer called us on on 12/20/12 for an emergency job. We completed the work and the invoice for that job was paid. The customer called us again for another emergency job on 5/20/13 – we also completed that emergency work, however the customer did not pay the invoice for $460.07 because he felt we didn’t do everything he wanted us to do. There was no estimate or invoice on our books for $700. The invoice for $460.07 was voided from the customer’s account on 1/29/15. After which, the customer posted this review. Our crews work hard to respond as quickly as possible in emergency situations and we strive to make sure our customers are happy with the work. We do not invoice for work we have not fully completed. We would be happy to speak to the customer to resolve any mis-communication."

"We work hard to take responsibility for the work we actually perform, but in this case we have not worked for this reviewer. She did call us and requested that we perform specific tree care work (tree staking) before we were able to actually visit the site and address the tree’s needs. Typically, staking trees is not beneficial and we only recommend it or perform it on trees in very specific situations. We also cannot provide prices or schedule work based off of photos sent to us. Trees are complicated living things and each one requires unique care. Therefore, we simply could not agree to price or schedule such work for her without first scheduling an on-site consultation and assessment of the property and tree. It would be irresponsible and unethical for us to do so. Like many professionals, we do charge a consultation fee for our certified arborists to review property needs and provide specific diagnosis and recommendations for tree care. Of course we would have been happy to schedule a site-visit and would have been able to provide her with better recommendations at that time."

"Here at Preservation Tree, we find the homeowner’s report very perplexing. Over the past year, we have visited and communicated with the homeowner and his wife on multiple occasions, and each time we have been assured that a resolution has been struck, only to find out later that the client has changed their mind. As recently as March of this year, we had reached a resolution concerning issues raised by the homeowner and as a part of the agreement, were set to provide a plant health care service that would have boosted the soil biology for the trees, but we were declined admittance when we attempted to schedule the service. The planted trees in question add a variety of species, color and texture to the landscape (all involved were in agreement on these points) and by recent observations, the trees are doing well and the homeowners are maintaining them well. We are sorry the homeowners have chosen to sever service, but we wish them and their trees the very best, now and in the future."