On The Spot Plumbing and Drain Cleaning Inc.

They came on a Monday and it took until Thursday to get the water heater placed. It failed inspection. They placed a pan under it and code required the pan be removed or drained to the outside. I notified them right away. The office called me on a Friday to tell me they would be inspecting again on a Monday. I had been told that the plumber was coming back to fix it the next day. He did not show up so I called the office concerned that the inspectors would show up on Monday and the inspection would fail again. He came the day of the inspection. We had a blockage in a drain in one of our bathrooms, so we asked them to put in a cleanout to that drain. He jackhammered our bathroom floor and went to the drain to our other bathrooms and replaced the outside drainage to that bathroom having a 6 ft trench dug in our yard. He installed a double cleanout to that one drain. Today, the hole in our bathroom was filled and cemented. The trench was filled. The plumber told my husband that he did not have time to install the cleanout today and would have to install it next week. We then got a call from the office asking for our final payment. I told the office that the work was not complete and was told that was not the information they had. I was also told that the supervisor would be notified. A half an hour later the plumber called me to say there was a miscommunication. (The only reason we wanted them to do any of our work was because we thought that a cleanout to that bathroom would make it easier for any future blockages and that is the first thing we said to him.) The paperwork said that is what we wanted and he proceeded to put in a double cleanout to the other drain....not necessary to have a double cleanout for one drain.When he called me I reminded him that he told my husband he was coming next week to put in the cleanout he said that he was going to do it next week. He told me he would have to put it inside of our cabinet, yet he had cemented all of the floor next to the cabinet that he had jackhammered and let the office know the work was done. He said he was just going to do it for us,but now he was going to have to charge us for it. Of course I then told him that we would just get someone else. We ended up spending $3550 and still did not get what we asked for in the first place. I just did some laundry and the stoppage is still there. Water has backed up into our shower. I have since looked at reviews on Yelp and see that my opinion is similar to several others.

We had a very difficult time scheduling throughout the process - they would either cancel last minute, or show up several hours early when no one was home and cancel our appt because we were not there. Each time we spoke with dispatch we were treated with rudeness and even hung up on when trying to reschedule appointments. Despite telling dispatch and each technician that we suspected a slab leak, it took 4-5 appointments over three weeks of our problem worsening to confirm that diagnosis. The first person told us after a very quick inspection that it was our dishwasher. We called the appliance company who came out and told us the dishwasher was just fine. Then they sent someone again who told us it was the washing machine and they would need to bust through the dry wall and possilby the floor and scheduled a time to do that for 4-5 hrs. More scheduling issues followed. When they came back to do the work, they told us it actually wasn't the washing machine and they would need to do a leak detection, but would need to schedule yet another appointment for that. Again, came back, finally did a leak detection, and said it was a slab leak. At this point, 3 weeks and four visits had passed just to confirm what we told them was the problem on the first visit, so we didn't trust this company jackhammering our floors to fix a problem that took them four appointments to even identify. Their incompetence was a huge concern, but their overall callous treatment of their customers when we had concerns or questions was what ultimately caused us to cash out our warranty in order to hire our own contractor. Everyone we spoke with was unorganized, unprofessional, and unaccomodating. It was not difficult for us to find another plumbing company that could do a better job with a better attitude.

Good Service!

The home warranty people sent 2 other plumbers to do this work. The second one said they needed to order parts. After some over a week, some false promises and missed appointments, the warranty people sent On the Spot. The young man (Carlos) came in, listened to the story, went to Home Depot, and came back 30 minutes later with the correct parts, installed them and was done.

I called my home warranty due to a clog in the main sewer line on Monday morning. Because this was an urgent request, they called around to find a contractor who could get to the repair ASAP. On The Spot said they could get to it that morning after 10 am, so the warranty company sent the work order to them. After a couple of hours I called On the Spot to see if they could give me a time, and they tried to schedule for the next day. I refused because I needed it done that day. They agreed to come between 1 and 5 pm. They called me back again and tried to reschedule for that afternoon and I said no. They eventually showed up at 6pm. The plumber and his assistant were friendly. They snaked the drain line and it appeared the drains were working better but not great. He tried to tell me I had a blocked vent line which would cost additional money to fix. I wanted a second opinion before sending anymore money and the toilets worked slowly so I could wait until tomorrow. The next day (Tuesday), when I went outside to look at what they had done, I found out they broke one of my clean outs and did not fix the blockage. The sewage was just going out the vent pipe instead of into the sewer. I called them back and they said they couldn't come out until (Wednesday). I was angry since I had raw sewage dumping into my back yard, but I agreed since I had no other options. When I called on Wednesday they said they would schedule for Thursday. I said no and called the home warranty. They home warranty called On The Spot, who decided they could do it on Wednesday. They told me they would be there between 1 and 5 pm again. This worked for me since I had an important meeting that morning. During the meeting I turned off my cell phone. On the Spot called me at 10 am and said they were at my house. They left 15 minute later. I didn't get the call since I was in the meeting and wasn't expecting them until 1pm. In the end I had to use another plumber who quickly came out and fixed what should have been an easy repair.

The folks at On the Spot Plumbing were very helpful and nice to work with. Marissa kept me informed throughout the process and followed-up with the excavation company when they didn't show up as scheduled. Carlos, the plumber, was also nice and helpful and knowledgable. The job took longer than expected because of the tree in my front yard, it ended up having to be removed before the full sewer pipe could be uncovered and replaced. They had to dig from my front yard to the side walk to replace the full length of pipe. The cost was as quoted and was in line with another quote I received. Ended up that the tree in my front yard cracked my sewer pipe, First American would not cover the cost because it was caused by tree roots.

Do not use this Company. They tried to charge us an OUTRAGEOUS amount for plumbing repair, and after drilling holes all over our new home, and being UNABLE to find the gas line into our home (our landscapers finally found it! Not plumbers, LANDSCAPERS!!!)--they also quoted us 85.00/foot to dig up and try to find the gas line (just crazy). They overcharged us/the Warranty company and refused to try to help us with charging an outrageous amount. We finally contacted Bill Cody & Sons who were amazing and so helpful. Plus, they charged 1/2 the amount. Thank goodness we didn't use these people. Don't use On the Spot!!! I assure you, they are incompetent and they will overcharge you.

They did a great job. got the line installed quickly. works great. very pleased. definitely recommend

On the Spot did a great job for us. We had to have our hot water heater replaced within days of moving in to our new house. Crystal checked in with us regularly as we tried to decide what exactly we wanted to do. She answered all of our questions. The guys showed up when they said they would and were very conscientious in hauling out our old water heater and putting in the new one in our 2nd story attic(basically they had to go up and down three flights of stairs.) We'd just had new carpet installed and they were very careful of everything. We were very pleased with the job they did.

This company was supposed to handle my service request through First American Home Warranty. I am supposed to receive a call within 1 business day but after 10 days I contacted First American to complain that my appointment was never scheduled. On the Spot called the following day and scheduled me for an appointment between 1-5pm. The technician called me at 7:15pm to ask if I'd be available because he could come to my house within 35 minutes. I lost an ENTIRE DAY waiting on this company, not to mention the 10 days it took them to respond to my request. UNSATISFIED.

This vendor provided services under my Home Owner's Warranty insurance; co-pay is $55.This was an emergency situation as my water heater (second floor) was leaking into my bedroom closet. Whereas other vendors to whom I was referred could not respond for at least 48 hours, On The Spot worked me into their schedule within 6 hours. I would use On The Spot again if needed outside of my warranty.

There was leak on my carpet. I called One Guard Home Warrenty and they sent over On the spot to fix it. Isaac determined that the problem was a slab leak and charged me $400 to find the leak. He "found" that the leak was right where the water was at. To fix the leak he charged $1,600 of which the home warrenty paid $1000. He came back out a few days later drilled a hole in my concrete and "fixed" the leak. The day after he left the leak came right back. I did not want him drilling my concrete again because I was not sure what effect that would have on the rest of the house. I called him and he did finally figure out the real problem, my shower needed to have the gout replaced. He did offer to return some of the money.

I have nothing but positive reviews for On the spot plumbing. Called On the spot plumbing. They searched for the problem and then explained what was going on with my plumbing problem and what they were going to have to do to get my plumbing fixed and gave me an estimate of the cost to repair my plumbing. I accepted the repair cost. Did a fantastic job and got my plumbing fixed. I really recommend On the spot plumbing they even guarantee their work.

Roughly 02/01 they show up and run a snake to clear our line. We have a home warranty so when they found baby wipes that it would not be covered. No problem. Paid them. Thought we were done. A week later same clog. We call them back and the run around starts. He starts talking about tree root and having to run cameras. I am no plumber so OK. They tell in us the AM they are sending someone and they are on there way. At 6:00 PM that night we call and schedule for the following mourning and get a hotel for the night. $189.00 on a school night for the kids. The next day a new guy shows up and says oh I will need to run a snake toward the street, evidently the first guy only ran a snake toward the house. Again they say wipes I pay them and figure this is over. Nope. Two days later clogged again. Now I have lived here for 8 years and have had to call a plumber once before. This is at 7:00 AM. Once again on his way. Dallas has grew because it was 4:30 PM when he showed. Again another different guy. He gives me a line about to really clear a line you may have to snake over and over. Oh an this one is three times as expensive. That's right he charged me three times what the first two trips cost.. It will probably be clogged again tomorrow. If it is I will not call this company.

They asked us on the phone if we had ground level clean outs and we said no because we believed we didn't. They came out anyway even though they knew the warranty company wouldn't cover a stoppage that didn't have access through clean outs. They were happy to take our $60. We called out another plumber on our own and that plumber told us that we had easy ground level access through a sewer box at our curb and we didn't need clean outs. The On the Spot guy could have walked around our house and plainly found the same thing if he'd bothered. Instead, he gave us a bid that ranged between $900 and $1800 to do the work and left. The plumber we called in after him unclogged the pipe and fixed a small leak in a sink as a bonus…for $175. Our home warranty company refunded our service fee.

I would use On the Spot again and recommend them to anyone. Really nice and professional.

Well priced, very prompt and professional. Job guaranteed.