Louden Motorcar Services Inc
About us
Angie's List Super Service Award 2011, Award winning service for 36 years. ASE BLUE SEAL OF EXCELLENCE certified shop. Specialize in mechanical repairs for BMW, MINI, Mercedes Benz and Porsche automobiles only. Better Business Bureau Accredited Business for 3 decades. BOSCH Authorized Service Center. Master Certified technicians. www.loudenmotorcars.com. Member Automotive Service Association.
Business highlights
Emergency services offered
48 years of experience
Services we offer
Service for BMW; Mercedes; MINI and Porsche only, air conditioning, brakes, computer diagnosis, electrical and driveability., major engine work, oil change, scheduled maintenance, wheel alignment
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.832 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 6% | ||
| 3% | ||
| 3% | ||
| 0% |
Showing 1-25 of 32 reviews
Mike D.
Dec 2016
John always takes care of my problems better than any other shop I used.
Donna G.
Sep 2016
unknown
Deborah L.
Apr 2016
unknown
Charlotte N.
Feb 2016
Excellent advice before start. Excellent cost estimate. Excellent work performed. Excellent staff and follow up
Kelly K.
Feb 2016
It is always great with them. They are not cheap. They are relatively inexpensive compared to dealers.
Mimi S.
Jun 2015
Louden's was the third repair shop we visited to figure out why our car battery was draining. From the start, Jon gave use excellent customer support and gain our confidence. He was thorough in his explanation and educated us every step of the way. His tests showed the radio was the problem. An expensive part to replace, Jon was patient as we researched the best solution.
Kelly K.
Jun 2015
I've used Louden for multiple BMW and Mercedes vehicles over the past 6 years, and have referred friends as well. They are always professional, responsive, and happy to explain any and all issues. While repairs on BMW, Mercedes, and Porsche are never cheap, Louden is reasonably priced compared to dealership work.
I highly recommend Louden without any reservations.
I highly recommend Louden without any reservations.
Rana P.
May 2015
Teresa made the arrangements super fast for the very reasonably priced rental car so I was on my way. Later in the day, Chuck contacted me with the bad news (see above). I don't like spending the $, but as long as my car is reliable and safe, you do what you gotta do. My car is no spring chicken, and I Iove BMW's so it's worth it.
I have to mention this. On a different visit to Louden's, I accidentally left my hoodie in the rental car. After I called them about it, Jon mailed it to me at his own expense. I call that great customer service
Tony A.
May 2015
unknown
Lawrence P.
Mar 2015
Friendly and knowledgeable. I had just purchased a used 911 with a non functioning navigation system. I met Steve and told him of the problem and he told me to bring it in.Turns out someone had crammed a second cd in the single cd nav slot. Not only did they fix it in a jiffy but told me about other features on the car.
Great service and I'll be back next time I need any work done!
Great service and I'll be back next time I need any work done!
Elizabeth L.
Jan 2015
Wonderful - will go back to them. On a retirement income so cost is important!
Kristin S.
May 2014
Wonderful. I bought a BMW just so they service my car. I hate going to dealership. We are always treated very well.
Lora T.
May 2014
My husband took the car back to the shop they said we will check it over and give you a call. They gave us a loaner until they give us a return call.
Barbara W.
Dec 2013
I have been using Louden's for 10 years and they never disappoint. Service performed as expected at amount stated.
Mary R.
Oct 2013
Have given you the details above. My car needed scheduled servicing; received an estimate from the dealer from which I purchased it, NEW; very unhappy and doubting the accuracy of the bid for what was to be the first service it was to receive and for which I must pay - previously all work was covered by the BMW warrantee. I called the gentleman who "details" my car to see if he knew where I could take it; he gave me Louden's name. Am I glad? Yes. Everything was most satisfactory, in fact everything was wonderful.
I do thank you for asking and giving me the opportunity to place praise where praise is due.
..
I do thank you for asking and giving me the opportunity to place praise where praise is due.
..
Response from Louden Motorcar Services Inc
"[Member name removed], On behalf of our team here at Louden Motorcar Services, Inc, I sincerely thank you for your business and your kind words!! Great customers like you, are what have made our 36 years in business so wonderful. You should expect to receive the same great service everytime you come! Regard, James Moir VP-Operations Louden Motorcar Services, Inc."
Hitesh P.
Sep 2013
My wife's 2001 BMW 740iL had a dead battery and after getting she called in a jump-start from AAA, she took it to Louden Motors to have the battery replaced. But they wanted to first check the root cause of the battery drain for free so it would not drain the new battery.
That is the right thing to do.
They kept the car for 2 days and arranged for a rental car for her from Hertz (on-site) for $25/day. Once they determined that it was mainly the issue of a 5 year old battery, they put in a new one for a fair price.
HP
That is the right thing to do.
They kept the car for 2 days and arranged for a rental car for her from Hertz (on-site) for $25/day. Once they determined that it was mainly the issue of a 5 year old battery, they put in a new one for a fair price.
HP
Margaret W.
Aug 2013
The lady that answered was nice. She transferred me to the service department who made the appointment. They were nice, shook my hand, clean, better than expected. They cleaned my car before giving it back. Price as quoted.
Lee B.
Jun 2013
1. Air conditioner is now functioning very well 2. Excessive engine vibration fixed The Mercedes has 140,000 miles on it. All the maintenance work and repairs have been done by Louden once out of factory service. this has included some major heating work among other repairs requiring removing the whole dashboard to replace the heating core and replacing everything without any rattles and functioning like new I have taken care of the auto with timely maintenance and repairs thanks to the team at Louden Motor Car. I am a particular customer. Every thing most be done right the first time. I have been using Louden since 1984 when the BMW dealership screwed up the engine injector system on a update of the fuel injectors and everything has been done to my satisfaction. I have a 528i and a 135i still under factory warranty. Once their out of factory service , Steve Louden and James Moir and team will take care of these autos as well as the Mercedes.
Margie H.
Jun 2013
I am a fan of taking care of my cars. I learned, years ago, that to do otherwise costs me money in the end. Trusting Louden Motorcars decisions of what is needed has paid off for me over the many years. I stand by the original review. They are the Best.
UPDATE 6/11/13
Still my go-to place for excellent, thorough, trustworthy service!!
I was very sorry to read the complaint. Hard to believe it was Louden.
UPDATE 6/11/13
Still my go-to place for excellent, thorough, trustworthy service!!
I was very sorry to read the complaint. Hard to believe it was Louden.
John G.
May 2013
This is my first complaint letter ever but my experience was too extreme not to warn other people about it. I have been going to Loudon for years and the last few visits have been a nightmare. I have since learned Steve is retired and thus no longer there. It is probably best for him that he not see what his company has become. My most recent story goes like this.
I had set my time a week in advance. I arrived and was getting out of my car to leave my keys and a guy came out and yelled ?Don?t park there?I asked where I should park as no other space was available?.He rudely yelled Any place but there. Even though I had this time set aside to look at my car, it took them two days to look at it. They never phoned me so I finally called them. They told me a thousand bucks to repair. Seemed way WAY to high for what I was having done. I asked to email me the estimate so I could check out how much the work would be else where. NEVER got a fax. Since I wasn?t able to check it out, I had to let them fix it so I could get my car back. It took a week to repair something that another place could have done for far less.
DON?T go to LOUDON thinking you are going to get the GOLD service you did 4 or 5 years ago.
I had set my time a week in advance. I arrived and was getting out of my car to leave my keys and a guy came out and yelled ?Don?t park there?I asked where I should park as no other space was available?.He rudely yelled Any place but there. Even though I had this time set aside to look at my car, it took them two days to look at it. They never phoned me so I finally called them. They told me a thousand bucks to repair. Seemed way WAY to high for what I was having done. I asked to email me the estimate so I could check out how much the work would be else where. NEVER got a fax. Since I wasn?t able to check it out, I had to let them fix it so I could get my car back. It took a week to repair something that another place could have done for far less.
DON?T go to LOUDON thinking you are going to get the GOLD service you did 4 or 5 years ago.
Response from Louden Motorcar Services Inc
"This will certify that Louden Motorcar Services, Inc. does not have a customer named [member name removed]. Steve Louden President Louden Motorcar Services, Inc. Dallas, Texas"
Mavis S.
Jan 2013
I needed a new battery and new tires, plus a general checkup for 60,000 miles. I had purchased the car used, and as my first experience with Louden, had chosen them to evaluate the car before I purchased it. I have been going to them for service since my purchase and have always had a good experience there. I feel that they are honest, and they are always friendly and accommodating, as well as doing good work.
Margie H.
Oct 2012
It went perfectly, as expected, and well.
Response from Louden Motorcar Services Inc
"Customer, We here at Louden Motorcars thank you as well. First and foremost, Customer, you are like FAMILY to us. We treasure your business, and the positive rays of sunshine that you bring in every time you open the front door! Customers like you make LMC what it is today! Thanks! James Moir VP-Operations"
Margie H.
Oct 2012
see above
Response from Louden Motorcar Services Inc
"Thank you, Member, for your kind words.It has been our pleasure serving your automobile service needs over the past 29 years. Our consistant excellent service has won us numerous local and national awards over the years and has won Louden Motorcars a national reputation within the industry. We never stop trying to give our customers more than they expect. Your continued loyalty has helped us achieve our best year in our 35 year history. As you mentioned, our "family" of loyal team members is what sets us apart. Steve Louden, James Moir and team"
Angela S.
Jan 2012
I have for a garage specializing in German (BMW) vehicles outside of the dealership. Dealership service in my experience has been apathetic at best in spite of the fancy ammenities. The folks at Louden were down to earth and seem to care about their customers. They took the time to discuss my vehicle issues and options at length. They helped me prioritize my repairs to manage costs and didn't try and upsell me on repairs that could wait. Because they aren't working for BMW, they gave me honest feedback on my vehicle. Their pricing was cheaper than the dealership by about $350. When they kept my vehicle a day longer than anticipated, they waived that day's fee on the rental car without me having to ask them about it. Keep up the good work Louden team-
David R.
Oct 2011
They specialist in BMW's. They are really nice, and their prices are a lot cheaper than a dealer. They have kept our cars running very well, and give advice.
Licensing
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FAQ
Louden Motorcar Services Inc is currently rated 4.8 overall out of 5.
Louden Motorcar Services Inc accepts the following forms of payment: CreditCard
No, Louden Motorcar Services Inc does not offer free project estimates.
No, Louden Motorcar Services Inc does not offer eco-friendly accreditations.
No, Louden Motorcar Services Inc does not offer a senior discount.
Yes, Louden Motorcar Services Inc offers emergency services.
No, Louden Motorcar Services Inc does not offer warranties.