HERITAGE HOUSE CLOCKS

Heritage House Clocks saved the day for us. We needed someone to replace a missing part and reassemble a grandfather clock that has a lot of sentimental value. The clock expert that came out was prompt, polite, extremely knowledgeable and an all-around great guy. There was no multi-appointment process - he took care of everything in one trip.

The overall experience was excellent. Provider arrived at the appointed time and was efficient and careful in dismantling the clock to take for in-office repair.  It was returned even before the promised completion date.  Works beautifully now.

I dropped off the clock in April 2010 and was told that it would cost about $350 to repair. I remember saying that I thought the price was expensive and that I was tempted to buy a new clock instead. I was told that a new one would cost around $900 so I made a deposit of $172.66 and left the clock for repair. They added that they would clean the clock and make it look like new.. I called a month later and they said that they had to send the clock out to replace the movement. I made 2 more calls until finally, in June, they said the clock had been back a while and ready for pick up. I asked why they didn't call me earlier but they had no response to that. I asked them to ship the clock to Arizona where we have a vacation home and paid them an additional $198.44 . The clock was shipped from Dallas to AZ I received the clock and it had not been cleaned; in fact, it was quite dusty inside and out. I called the store and they said apologized for that. A few days, later, the clock still was not working so I called the store again and told them that I would drop it off when we drove back to Dallas. Time passed and I called several times and they always had to look me up to identify my clock. I was told that they were working on it. In december of 2010, after several other pointless calls, they told me that they would have to replace the movement again and send it out. I begged them to please call me as soon as the clock was back but never heard from Heritage. Today, January 12, I called, and again, they didn't know who I was and had to look me up. I voiced my frustration and said that at this point, I felt that they should give me a new clock since I purchased it from them in the first place and waited for 9 months to get it back! The owner apologized and said that I could pick up my clock tomorrow. I still wonder why I couldn't pick it up today... At the end of the conversation, he said" I apologize, lady, you had your pound of flesh, now come tomorrow to get your clock." I am furious and insulted by his remark and still don't know if my clock will work. I will update this next week but am so tempted to ask for a partial refund. Well, I least, I can vent on Angie's list. Thank you Angie

THEY PICKED THE CLOCK UP AND RETURNED IT. THEY WERE VERY CAREFUL WITH THE CLOCK. THEY DID FIX IT, WHEN TWO OTHER PLACES SAID THEY COULD NOT.