Secondary numbers:(214) 796-5754 & (214) 381-5830 Established in 1972 for the repair of major brand household appliances. Customer satisfaction is my ultimate goal. I will always be there on time or earlier, with prompt service and ready to repair your problem.
Business highlights
53 years of trusted experience
Emergency Services Offered
Services we offer
Repair of household consumer appliances including washers, dryers, refrigerators, freezers, dishwashers, disposers, ranges & ovens.
Services we don't offer
Commercial appliances & microwaves on case by case basis.
Description of Work: I had water gushing out from the area of my water filter in the refrigerator. I turned off the water and called these guys. When they came, they diagnosed the problem--a cracked head behind the water filter. They replaced this and cured the problem.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$180
Michele W.
12/2017
5.0
appliance repair
 + -1 more
Great! Glenn senior was a hoot!
Description of Work: Our gas oven would not heat. Glenn senior came out within the hour. He replaced the glow something, or igniter. Whatever he replaced, it worked!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Rebecca M.
08/2012
4.0
appliance repair
 + -1 more
Glen's son was here promptly when he said he would be. My washer was leaking water and I was pretty sure it was the pump. It was and he repaired it. However, I had to call another company 3 days later because the washer still wasn't fixed. While what I asked for was done, the washer should have been looked over thoroughly to see that there was something else wrong with it. I ended up buying a used washer for an additional $150 and a service fee of $95. So in total, I spent close to $400 on my washer when I could have bought one outright if I had been aware of the problems from the very first service call.
Description of Work: Glen's son was here promptly when he said he would be. My washer was leaking water and I was pretty sure it was the pump. It was and he repaired it. However, I had to call another company 3 days later because the washer still wasn't fixed. While what I asked for was done, the washer should have been looked over thoroughly to see that there was something else wrong with it. I ended up buying a used washer for an additional $150 and a service fee of $95. So in total, I spent close to $400 on my washer when I could have bought one outright if I had been aware of the problems from the very first service call.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$125
Tamara S.
07/2012
1.0
appliance repair
 + -1 more
As mentioned above, we had a lightening strike and all that was left on our refrigerator's display was a single blinking light. It was Saturday when we called, and Glen answered. He took down the model number and said it was due to a circuit board malfunction. Sounded reasonable, so we agreed to the $40 service charge. He was very prompt and showed up with a replacement board. That is where the good news ends. He refused to even look at the refrigerator display (the one blinking light) and started by taking off the back of the fridge. After pulling out the circuit board, there was no apparent damage. In what was termed a "$190 gamble", Glenn replaced the board with a new one he brought with him. It didn't work. After a bit of back and forth, it was decided that he would replace the board with my old one and "try to return the new one". Finally, he looked at the front of the fridge to see the single blinking light (the one I tried to show him at the beginning). At that point, he decided that the front panel was out. We decided on a $50 service charge (as opposed to the $40 agreed to over the phone) for the "extra work involved". The next day, he called to say that the front panel was $170. I waited until Monday to call "John's" instead. Long story short... John's sent out a guy that looked at the display, made a phone call, diagnosed the problem and plugged in a wire in a nook behind one of the drawers. Problem solved. No boards. No big damage. No more than 15 minutes. Glenn might be good with price for the things that actually get fixed, but for me, it was a wasted $50. He is prompt and available on weekends, but to what avail? I gave him good grades in those categories, but would never call him again. I wanted something fixed... not a guy in my house on a Saturday morning. Turns out, all I got was a guy in my house on a Saturday morning. And that cost me $50.
Description of Work: Our Samsung refrigerator stopped working after a lightning strike Friday afternoon at 5:30 pm. Unfortunately, most places were closed. We called Glen's Saturday morning and he was here within a couple of hours. He insisted it was the circuit board, and replaced it with a new one. The problem persisted, so he took the $50 service charge and promised to look into a different board to replace.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0
$50
Response from Glenn Townsend - Glenn's Appliance Repair
Last Saturday morning, July 21st, Mrs. Scalf called me at about 10 AM or so, and said her Samsung Side-by-Side refrigerator was hit by a power surge and quit cooling. The freezer door indicator was only blinking but nothing else worked. I told her I had a Samsung that did the same thing. I was skeptical about going to Farmer's Branch, but she said she would pay me a service charge to see if I could come and fix it. I went and her husband (she was not present) showed me the light that was either on or blinking. I went to the back to check the computer board that controls the button that had been blinking. My guess was the board transformer - which goes from 110 volts AC to 120 volts DC - was out putting 110 volts to the door board, letting only one light come on. After changing the main board and finding things the same, I put the old board back in. I then considered going to the door board but did not have one with me. Her husband told me to get a price and we could possibly line up another service call on the following Monday to possibly check that part out. He was a very nice courteous man. I collected my service charge from him. We chatted, and then I left. I called her back to talk to her husband and she said she would give him the message. I heard nothing more until the report came out showing mostly F's and her bad report. I immediately sent her a total refund and offered to do some/more of the service call for her if I could not fix something else. I would like a retraction of the F's I got. I do 99% excellent work as shown by my other Angie's List reports. Thank you, Glenn's Appliance Repair.
Robert H.
07/2012
5.0
appliance repair
 + -1 more
Came over, fixed the problem and happy with service.
Description of Work: Refrigerato was not making ice Glenn, out in new part. All okay.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
William & Suzanne W.
07/2012
5.0
appliance repair
 + -1 more
Glenn seemed very knowledgeable and I was very satisfied with his work. His price was also very reasonable. I will use him again for any appliance maintenance.
Description of Work: The water and ice dispenser on our refrigerator no longer worked. Sometimes, the water would not cut off promptly leaving water on the floor. Glenn came out within 30 minutes of my call. He quickly found the problem which had to do with ice build-up in the mechanism. It now works fine, except he did say the cut off valve may be getting worn and might have to be replaced later.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
Debra P.
07/2012
5.0
appliance repair
 + -1 more
Our washer would fill, but would not wash, rinse, or agitate. We saw Glenn's name and A rating on Angie's list, and gave him a call. He asked me the model number of the washer, looked it up and diagnosed the problem on the phone. He gave me a quote over the phone and I told him that sounded fine. He was at our house within 2 hours and corrected the problem promptly. He was courteous and efficient. We will definitely use him again!
Description of Work: He replaced the lid switch on the washer. He had one with him, since he anticipated that was the problem.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
Tamela S.
07/2012
4.0
appliance repair
 + -1 more
Yesterday I called Glenn on a Sunday and he was there within 20 minutes. I was about to have to go to the laundry mat and wash five loads of clothes to make sure I had clothes for work the next day. He came quickly and resolved the issueand I was able to skip the laundry and wash my clothes. He charges the same rate whether it is during the week or weekend. I have used Glenn in the past adn he is always prompt and quick to resolve the issue. He has always been trustworthy and honest.
Description of Work: I called Glenn because my washer had stopped working in the middle of a wash cycle.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
Paulette H.
07/2012
5.0
appliance repair
 + -1 more
Glenn put in a part and it worked. He is very prompt, cleans up after himself, charged $100 which seamed very reasonable for this time of year. Finished his job and was on his way in less than an hour.
Description of Work: A/C quit cooling called Glenn Appliances Friday 29th at 7:30 p.m. He came at 8:00 a.m. next day. By 8:30 a.m. it was cooling good.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Paulette H.
07/2012
5.0
appliance repair
 + -1 more
Glenn came and repaired my whrilpol diaswasher that was leaking.he put in a new part i paid him he said thank you and left.
Description of Work: My dish washer was leaking water all over the floor. Called glenn'she came out as soon as possible. He fixed it very promptly. He always cleans up after his self. We have been using Glenn's Appliances for years, I am glad to see him on your list. He comes, does his job and tells you thank you. He has always has been prompt getting here. If he is delayed he will call.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Margaret L.
07/2012
5.0
appliance repair
 + -1 more
The repairman was at the house in less than hour and fixed the problem quickly and cheaply. I highly recommended this repair service.
Description of Work: dishwasher was overflowing soapy water.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
Temecia C.
06/2012
5.0
appliance repair
 + -1 more
The experience was great overall. The technician was quick to respond and fixed the problem quickly.
Description of Work: They repaired my dryer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jerile W.
06/2012
5.0
appliance repair
 + -1 more
Wonderful Experience. My appliances are working great.
Description of Work: I have been using Glenn for the last 13 years. He is the only appliance person I will call when things break. I have not had one job he could not fix. I recommend Glenn " Highly". Also he will not over charge you as the customer. I have appliances that were a couple of years old and I have called him instead of paying the expensive charge for extended warranties that most of the time don't cover what is broken. Jeri
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Gene K.
05/2012
5.0
appliance repair
 + -1 more
It went well. Everything's fine now.
Description of Work: He repaired a dishwasher. The door was hard to open and close and he fixed it for us.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Debra J.
05/2012
5.0
appliance repair
 + -1 more
Glenn was professional, knowledgable and repaired my stove in timely manner. I will recommend him to family and friends.
Description of Work: Stove(oven) repaired
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
Steven S.
05/2012
5.0
appliance repair
 + -1 more
Glenn has always responded on the day and called even on Sunday numerous time.
Description of Work: Fixed my heater on a Sunday door relay broken.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Mitchell W.
04/2012
5.0
appliance repair
 + -1 more
He came quickly and upon job lasted 20 minute.
Description of Work: Repaired refrigerator/freezer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Luann J.
04/2012
5.0
appliance repair
 + -1 more
Glenn com to our house on a Sunday and repaired our dryer.We have used him many times and always have been extrememly satisfied!
Description of Work: Glenn repaired our clothes dryer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Paulette H.
03/2012
5.0
appliance repair
 + -1 more
It was good. Glenn brought the washer, installed it, and hauled the old one off.
Description of Work: Glenn has been keeping my old washer going for years. It finally quit the other day. He sold me a really good Maytag, used machine, but it works very well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Karen E G.
02/2012
5.0
appliance repair
 + -1 more
When I called Mr. Glen, he came over in around 30minutes. He started working on ice maker, and also told me what was wrong and what he would do to fix it.
Description of Work: They replaced the ice maker in two refrigerators.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$550
Jay & Judith F.
01/2012
5.0
water heater repair
 + -1 more
I have used Mr. Glenn before, and he is very knowledgeable and professional. I will probably need him again as things do break down from time to time.
Description of Work: My hot water heater's overflow valve went bad, and Mr. Glenn replaced it.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Carol M.
01/2012
5.0
appliance repair
 + -1 more
Glean town send - owner very knowledgeable. Had new part on hand so, job was done in timely fashion.
Description of Work: Clothes dryer switch was replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Paulette H.
01/2012
5.0
appliance repair
 + -1 more
Same as above. Mr Glenn fixed the washer with a new water pump. He checked it out to see if anything else was wrong. Said the washer was in good shape.
Description of Work: Washer was making noises and not working properly. Mr Glenn put a new water pump on it. Now works good.
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*Contact business to see additional licenses.
Service Categories
Appliance Repair,
Plumbing,
Appliance Repair - Small,
Water Heaters
FAQ
Glenn Townsend - Glenn's Appliance Repair is currently rated 4.7 overall out of 5.
Sunday: 8:00 AM - 7:00 PM
Monday: 8:00 AM - 7:00 PM
Tuesday: 8:00 AM - 7:00 PM
Wednesday: 8:00 AM - 7:00 PM
Thursday: 8:00 AM - 7:00 PM
Friday: 8:00 AM - 7:00 PM
Saturday: 8:00 AM - 7:00 PM
Glenn Townsend - Glenn's Appliance Repair accepts the following forms of payment: Check
No, Glenn Townsend - Glenn's Appliance Repair does not offer free project estimates.