Flooring Direct logoApproved Pro
This pro has maintained an average of 4.5+ star throughout their time with Angi.
Approved Pro

Flooring Direct

4.7(
804
)
Flooring, Carpet Installation, Hardwood Flooring Service,
This pro has maintained an average of 4.5+ star throughout their time with Angi.

About us

Flooring Direct makes it easy to shop for new flooring and save money – all from the comfort of your own home. That’s because we bring the store and much more to you – fresh ideas, the latest looks and products, and expert design tips. And we make the process fun, creative and educational! Enjoy exploring different colors, textures, materials, styles and layouts with helpful guidance to get the most from your floor replacement investment. Our design experts consult with you on the right products for your lifestyle and what will look best in your home. We’re up-to-date on design trends and know which are the proven performers. So you can be confident that everything ties together tastefully and achieves the effect that you want. Plus, our installers are top-notch. They arrive and finish when promised, and take the utmost care in your home. Toll-free phone number - 888-466-4500

Business highlights

37 years of experience

Services we offer

Carpet, Carpet Tile, Hardwood, Sand & Finish, Ceramic Tile, Vinyl, Laminate, Stone, Marble, Travertine, Porcelain, Cork, Bamboo & Granite.

Services we don't offer

Installation-Only: we do not install flooring you already own. Polishing, Cleaning & Waxing.

Amenities

Free Estimates

Yes

Warranties

Yes

Senior Discount

10%

Accepted Payment Methods

  • Financing Available
  • Check
  • CreditCard
Our recent projects
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Reviews
4.7804 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
5%
3
2%
2
2%
1
3%
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Filter reviews by service

Showing 1-25 of 804 reviews
Karen W.
Sep 2024
5.0
Carpet Installation
Yes, I recommend this pro
$250,000
It went well. Both salesmen and installer were professional. I love the way my house looks now.
Response from

"We count it a great blessing to have assiduous installers working for us. They are important to our company! Enjoy your new carpet. We look forward to working with you on your next future flooring project. Thank you, Flooring Direct"

Evelyn T.
Jul 2024
5.0
Hardwood Flooring Service, Ceramic Tile Service
Yes, I recommend this pro
$220,000
Went good the crews was very clean. I love my kitchen long time overdue
Response from

"[Member Name Removed], it’s great to hear that you are happy with the outcome as we work hard to ensure that every customer has a nice experience with us. Much praise should be given to the installers for their commitment and hard dedication. We look forward to working with you on your next future flooring project. Thank you, Flooring Direct"

Kaynet C.
Jun 2024
5.0
Ceramic Tile Service
Yes, I recommend this pro
$120,000
Will hire again Jose was awesome z
Response from

"[Member Name Removed], thank you so much for your feedback about your installation with Jose. He is AMAZING ! We're glad the finished installation met your expectations. We look forward to working with you on your next future flooring project. Thank you, Flooring Direct"

Christine L.
Sep 2023
5.0
Hardwood Flooring Service
Yes, I recommend this pro
Great work
Response from

"[Member Name Removed], thank you so much for the 5 star review, we are happy to know we provide you with excellent services that was done to your satisfaction. We look forward to working with you on your next future flooring project. Thank you, Flooring Direct"

John Z.
Aug 2023
3.0
Flooring, Hardwood Flooring Service
$400,000
Job was not completed. Salesman measured closet with laser and installers indicated they needed 5 more boxes complete job. tried calling representative left voicemail 2 times no reply. I will not advise my friends to use this company.
Charlotte L.
Mar 2023
5.0
Hardwood Flooring Service
Yes, I recommend this pro
$2,000,000
It went well.
Response from

"Thank you for sharing your experience with us, we appreciate you! Brittney Kinsey, Director of CLient Relations"

Barbara G.
Feb 2023
5.0
Appliance Repair
Yes, I recommend this pro
I will hire him again to put a fan on my garage and bedroom. Highly recommended.
Cecille R.
Jan 2023
4.0
Flooring
It was good they took care extra work I needed to do.
Response from

"Thank you so much for the review. We appreciate you. Brittney Kinsey, Director of Client Relations"

Bud B.
Nov 2022
3.0
Flooring
$1,060,000
This review reflects our mixed reaction to our dealings with Flooring Direct over the past year. During that period, they replaced flooring in 2 bedrooms with waterproof vinyl planks and in our foyer, hallway, kitchen and den with waterproof porcelain tile. The work took place over 5 separate installations. The actual work performed was either good (3 stars) to excellent (5 stars), depending on the installer. Carlos was the lead installer on 2 of the projects, both of which were excellent. The less than satisfactory interactions were with the sales people (1 star), who either submitted incomplete and/or incorrect sales order information, failed to follow up, or lied to me directly about the availability of product, installers, and/or timing of installation. Finally, our dealings with the installation manager were sometimes excellent and other times completely unsatisfactory (2 stars). While she was always pleasant on the phone, the initial jobs were handled as planned. On the last 2 installations, she failed to meet her commitments regarding installation. For example, she agreed to send Carlos to complete the porcelain tile job (at our request based on his excellent work). Instead, without letting me know, a completely different installation team showed up. Also, she failed to meet multiple installation dates she gave me, and again she didn't bother with any phone calls to tell me. When I called about it, she apologized repeatedly. But after repeated failures, an apology doesn't carry much weight. The company's prices seemed reasonable and the work product was not usually an issue. That said, I found dealing with their sales people, as well as the installation manager, to be disappointing and stressful. Since I called multiple times, I also found the incessantly repeating Hold message rather annoying after 10-20 minutes on Hold.
Billy T.
Sep 2022
5.0
Carpet Installation
Yes, I recommend this pro
good company for us
Response from

"Thank you so much [Member Name Removed] for sharing! Please let us know if you need anything in the future. Brittney Kinsey, Director of Client Relations"

Sara G.
Sep 2022
2.0
Hardwood Flooring Service
$850,000
I wish that I could give this company a good review as things started out well. However, the incomplete work and subsequent refusal to correct it, left us with a very negative impression of the company. The initial consult meeting and product selection went fine and they were helpful in trying to find a hardwood floor to match our existing hardwood that had been discontinued. The project consisted of having the carpet on our stairway replaced with wood treads and white risers to match the existing white stringers and side molding. We also had the carpet in the adjoining upstairs play area and hallway replaced with the same wood flooring. We chose to reuse our existing baseboards as the house is less than 2 years old. The crew was careful in removing the existing flooring and baseboards with minimal damage. As far as the carpentry work, the crew showed very nice skill in making tight fits and nice patterns with the flooring. They took 3 full days instead of the 2 days we were told it would take, but this seemed reasonable for the amount of work put into laying the floors. However, my previous positive feelings were negated when I came home to see the finished project. The baseboards upstairs were reinstalled as agreed upon, but they had no caulking. The stairwell also had no caulking despite numerous new joints created by the installed risers and treads. The new white risers were an off white primed-only MDF board. They were scuffed and stained and the nail holes were visible. The project looked unfinished and not the high-end professional look we were assured we were getting during our sales agreement. I had expected there to be some touch ups and cleaning to do, however, I was not expecting that even after cleaning I would have to fully paint all the risers so they have a finished white paint coat. I also was very surprised that no caulking had been used. I even double checked the contract that clearly states quarter round and baseboards will be caulked. I brought this up to our sales agent and he proceeded to give excuse after excuse for why nothing was caulked. He tried to state it was only for “nail holes.” Then he tried to claim it was only in “wet areas.” I explained that caulking was recommended to prevent water damage and bugs as well as for a professional look but I was still denied. Unfortunately, after paying your 50% deposit up front, this company then automatically drafts the final 50% payment on the first day of install, so you have no leverage as a customer. Because we want our house to look finished and professionally done, instead of a DIY project, we spent 2 full days taping out and caulking the entire upstairs room, hallway and staircase. We will then spend another weekend painting the risers and doing touch up paint. My advice to would be customers is that if you are a skilled caulker and painter and don’t mind doing the last 10% of the job yourself, then this company might be for you. If you expect for your project to have a high-end professional look that you can enjoy almost immediately after some minor cleaning and touch up, then you need to avoid this company for your future projects. You will not get your money’s worth.
David A.
Aug 2022
5.0
Flooring
Yes, I recommend this pro
$1,400,000
There were a few hiccups but every time they stepped up and took care of the issue. Great pricing. Would hire again.
Response from

"It is not always about a job running 100% smooth that matters, but how we address the hiccups and take care of you that shows our integrity as a company. We are so glad we were able to address all issues and get you taken care of. Thank you for sharing. Brittney Kinsey, Director of Client Relations"

Lee C.
Jul 2022
4.0
Carpet Installation
Yes, I recommend this pro
Project went well
DJ S.
Jun 2022
5.0
Carpet Installation
Yes, I recommend this pro
$500,000
Did a great job and willing to work with my timing as there were delays for materials on my end and they waited until i was ready.
Response from

"[Member Name Removed], Thank you so much for your review. We are customer service oriented all the way and love nothing more then to always work with our customers. Please let us know if you need anything in the future. Brittney Kinsey, Director of Client Relations"

Michael K.
Mar 2022
5.0
Flooring
Yes, I recommend this pro
$600,000
They did exceptional job and looks beautiful. They did it quick. Brian was very professional.
Response from

"We are very lucky to have Brian, he is a wonderful asset to us as a company. We are so happy your install went so well. Please let us know if you need anything from us in the future. Brittney Kinsey, Director of Client Relations"

Jake P.
Feb 2022
5.0
Flooring, Ceramic Tile Service
Yes, I recommend this pro
$180,000
I was very pleased with the installation of my new porcelain tiles. The price was very competitive and the installers did an excellent job from prep to installation and even to the cleanup afterwards. I waited a few months to post the review just to see how well the flooring has held up, and there have been zero issues even in high-traffic areas. Highly recommended!
Response from

"[Member Name Removed], sorry about the late response but we are thrilled you are so happy with your install with us. Please be sure to let us know if you need anything in the future! Brittney Kinsey, Director of Client Relations"

Lillian B.
Dec 2021
1.0
Flooring
I made two appointments for estimates and they were not able to make either and did not communicate and or respond well.
Response from

"We do apologize, our computer system has been having glitches. We have let our developer know and they are working on the issue as we speak. We are so sorry we did not catch your appointment before it was too late! Flooring Direct"

Charlene W.
Nov 2021
5.0
Carpet Installation, Ceramic Tile Service
Yes, I recommend this pro
$160,000
They were a day late, but worked very hard to make sure they got there the next day. The installer was efficient, did a beautiful job, and did a great clean up.
Response from

"Mrs. [Member Name Removed], we truly appreciate you and your kind words. Thank you for allowing us to come a day late, we do apologize for all the inconvenience it must have cased, but truly appreciate your patience. Please let us know if we can do anything for you in the future. Brittney Kinsey, Director of Client Relations"

Larry M.
Sep 2021
1.0
Hardwood Flooring Service
Provided substandard work as it looks terrible. They suppose to finish it in 10 days but was done in 12 days. kitchen and bathroom was messed up real bad.
SHERI P.
Aug 2021
5.0
Flooring
Yes, I recommend this pro
$2,500,000
Great! The product looks wonderful and the installation went quickly, efficiently and very well done!
Response from

"Thank you so much for your review. We are absolutely thrilled you are so happy with your new floors. Please let us know if you need us in the future! Dan Ratcliff, President"

STEVEN B.
Aug 2021
5.0
Flooring, Carpet Installation + 1 more
Yes, I recommend this pro
Professional with polite crew. On time, good work, and good clean up
Response from

"[Member Name Removed], thank you so much for the rating and your kind words. We do try our best to take care of every customer the best way we can. Please know we do appreciate you and are always here should you need us! Dan Ratcliff, President"

Jim S.
Aug 2021
4.0
Hardwood Flooring Service
Yes, I recommend this pro
Very well - pleased with the selection
Response from

"[Member Name Removed], we are so glad to know you were pleased with the services provided. Please let us know should you need us in the future. Dan Ratcliff, President"

Hasan G.
Aug 2021
5.0
Carpet Installation
Yes, I recommend this pro
Very professional, fast and on budget.
Response from

"[Member Name Removed], We are thrilled to know everything went so well with your install. We are always here if you need us again. Dan Ratcliff, president"

Angela C.
Aug 2021
5.0
Flooring
Yes, I recommend this pro
Great! The sales person came out to give initial quote. Very very knowledgeable and helpful in terms of assisting us in selection. Overall service that include installation was top notch!
Response from

"[Member Name Removed], thank you so much for your review. We are glad everything went so well for you and want you to know we appreciate you. Please let us know should you need us in the future! Dan Ratcliff, President"

Tony C.
Mar 2021
5.0
Carpet Installation
Yes, I recommend this pro
The sales rep was very good. He followed through with everything and really help choose the right color and find the best quality and fit for our application. The installers worked very quickly, they were thorough and cleaned up very well. They even found where there were additional work needed(old tiles under old carpet) and they contacted us and worked with us to get that taken care of as well.
...
Showing 1-25 of 804

Licensing

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Flooring Direct is currently rated 4.7 overall out of 5.
Monday: 9:00 AM - 4:00 PM Tuesday: 9:00 AM - 4:00 PM Wednesday: 9:00 AM - 4:00 PM Thursday: 9:00 AM - 4:00 PM Friday: 9:00 AM - 4:00 PM Saturday: Closed Sunday: Closed
Flooring Direct accepts the following forms of payment: Financing Available, Check, CreditCard
Yes, Flooring Direct offers free project estimates.
No, Flooring Direct does not offer eco-friendly accreditations.
Yes, Flooring Direct offers a 10% senior discount.
No, Flooring Direct does not offer emergency services.
Yes, Flooring Direct offers warranties.
Flooring Direct offers the following services: Carpet, Carpet Tile, Hardwood, Sand & Finish, Ceramic Tile, Vinyl, Laminate, Stone, Marble, Travertine, Porcelain, Cork, Bamboo & Granite.
Installation-Only: we do not install flooring you already own. Polishing, Cleaning & Waxing.

Contact Information

9886 Chartwell Dr, Dallas, TX 75243

Service Hours

Sunday:Closed
Monday:9:00 AM - 4:00 PM
Tuesday:9:00 AM - 4:00 PM
Wednesday:9:00 AM - 4:00 PM
Thursday:9:00 AM - 4:00 PM
Friday:9:00 AM - 4:00 PM
Saturday:Closed
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